They are liars ..only want money , will lie to get more money. I was sold a car that was only worth 4000 . Was sold to me for 9000 , and on top of that i was treated rudely , very bad attitudes at z... More

They are liars ..only want money , will lie to get more money. I was sold a car that was only worth 4000 . Was sold to me for 9000 , and on top of that i was treated rudely , very bad attitudes at z frank.People with very good credit and as nice down payment , will be lied to and treated better than the rest .Do not believe them !! They are crooks .manager was so mean to me and my kids Go some place else where you will be treated better...
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I bought my vehicle new from ZFrank. That was a good experience. I did my research on line and the salesman didn't try any closing tricks on me. I think his name was Gary and he was very good. ... More

I bought my vehicle new from ZFrank. That was a good experience. I did my research on line and the salesman didn't try any closing tricks on me. I think his name was Gary and he was very good. For the next three years, I took my vehicle back to ZFrank for all of the regular maintenance. I always felt like they were trying to sell me more maintenance, but I figured it was worth the extra cost to have things done right. Sometimes I used their coupons for $10 oil changes and that was good, and sometimes I bought the $275 Maintenance I or II package. The problem was when I took my vehicle in for new brakes at appx. 70,000 miles. They did a complete brake job for over $1000.00 with new rotors, pads, etc. Two weeks later a warning light came on for low brake fluid. I returned to ZFrank and asked them to check it. They said it was the caliper that was leaking and would cost another $500.00 since this was not a part of the original brake job. I got a second opinion. And I am very glad I did, but also very disappointed with ZFrank. I took it to another mechanic who found the leak at a copper gasket that ZFrank's tech had put on improperly during the original brake job. He replaced the gasket for a total cost of $25.00. ZFrank could have sold me vehicles for the rest of my life, for me, my wife and my kids. And we would have gotten all of the regular maintenance but they lied to me and I will never buy from them again.
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I was lied to, lied about (to my insurance company), and my wife was also lied to. I cannot believe this place is still operating and has not been shut down. DO NOT GO HERE. Any of the good reivews... More

I was lied to, lied about (to my insurance company), and my wife was also lied to. I cannot believe this place is still operating and has not been shut down. DO NOT GO HERE. Any of the good reivews are most likely from people employed there. This is not a refutable establishment.
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I am a first time customer at Z Frank. I had been going to Mizera Chevrolet and prior to that Lynch Chevrolet because it is closer to my house. The last time I needed service I called Mizera only to... More

I am a first time customer at Z Frank. I had been going to Mizera Chevrolet and prior to that Lynch Chevrolet because it is closer to my house. The last time I needed service I called Mizera only to find out that they were no longer in business. I went to Z Frank and now I understand why Mizera is no longer in business. Z Frank rocks, the way I was treated was so much better than any experience I had at Mizera or Lynch. I am now a loyal Z Frank customer.
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I've bought and serviced 4 vehicles from Z Frank and will continue to do business there....I recently brought in my SUV because the power window switch didn't work and the window was down and of... More

I've bought and serviced 4 vehicles from Z Frank and will continue to do business there....I recently brought in my SUV because the power window switch didn't work and the window was down and of course it was raining! Before I finished my coffee,the mechanic handed me the dime that slipped through the gear shift space on the center console and lodged under the power window switch.Z Frank treats me fairly and professionally whenever I've purchased a vehicle and follows that up with the kind of Service I expect....that's what's important to me.
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I have purchased two vehicles from Z Frank and the service has been superb. I have gone to other dealers (that shall not be named) and I have had nothing but headaches. Since I purchased my... More

I have purchased two vehicles from Z Frank and the service has been superb. I have gone to other dealers (that shall not be named) and I have had nothing but headaches. Since I purchased my vehicles, I have received nothing but the best customer service. Z Frank is a dealership that really knows their stuff. I always get phone calls to see if I am happy with my vehicles and service reminders. I see all of these reviews and I see that people are always complaining, it is their right, but I know that when I dealt with Z Frank, the managers were awesome, and especially service, my hats off to Mike Collins for being a really great guy and always helping me out with all my service needs. Z Frank will earn my business many more times!
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12/08-Do not waste your time. This dealership only wants one thing- YOUR MONEY. Do not trust!! I have bought 2 cars from this dealership under 2 different managements, they are like the typical... More

12/08-Do not waste your time. This dealership only wants one thing- YOUR MONEY. Do not trust!! I have bought 2 cars from this dealership under 2 different managements, they are like the typical dealership; Once they get your money THEY WANT NOTHING TO DO WITH YOU!! I worte a letter to the GM describing my problems and issues at the dealership during my 2 month service and he has yet to contact me. Mind you, I handed him the leader personally. Go to another dealership for the purhcase of your KIA or Chevy vehicle." THE ONLY WAY TO IMPROVE THIS DEALERSHIP IS TO CLOSE DOWN AND LET ANOTHER DEALER TAKE OVER! 2/08... My car had to go back in the shop for the engine light again (5th time) and coolant leak. So, I took it back to Z Franks since they say that service satisfaction is their 1# priority and THEY proved me WRONG again. When I picked my car up on 2/2/8 the service manager Collins said that I the CUSTOMER should not have gone out of the chain of command when complaining about my previous visits. He stated that I should have brought any service complaints to HIM, NOT the GM. He even had the audacity to tell me; after buying the car from them, that there are no contractual obligations that I the customer bring my car back to their dealership. So, as of 2/2/8, Z Frank will no longer recieve a dime from me, but I will CONTINUE to write reviews about THIS VERY UNPROFESSIONAL dealership until I no longer have my 2007 Kia Rondo in position. THANKS A LOT service manager Collins for ENCOURAGING all my future reviews about Z Frank.... Do not waste your time. This dealership only wants one thing- YOUR MONEY. Do not trust THEM AT ALL!! Pros: THEY ARE THE ONLY KIA DEALER IN CHICAGO Cons: THEY HAVE NOT IDEA HOW TO TREAT RETURN CUSTOMERS Recommended: No Pros: ONLY KIA DEALER IN CHICAGO Cons: DO NOT KNOW HOW TO TREAT RETURN CUSTOMERS
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12/08-Do not waste your time. This dealership only wants one thing- YOUR MONEY. Do not trust!! I have bought 2 cars from this dealership under 2 different managements, they are like the typical... More

12/08-Do not waste your time. This dealership only wants one thing- YOUR MONEY. Do not trust!! I have bought 2 cars from this dealership under 2 different managements, they are like the typical dealership; Once they get your money THEY WANT NOTHING TO DO WITH YOU!! I worte a letter to the GM describing my problems and issues at the dealership during my 2 month service and he has yet to contact me. Mind you, I handed him the leader personally. Go to another dealership for the purhcase of your KIA or Chevy vehicle. THE ONLY WAY TO IMPROVE THIS DEALERSHIP IS TO CLOSE DOWN AND LET ANOTHER DEALER TAKE OVER! 2/08... My car had to go back in the shop for the engine light again (5th time) and coolant leak. So, I took it back to Z Franks since they say that service satisfaction is their 1# priority and THEY proved me WRONG again. When I picked my car up on 2/2/8 the service manager Collins said that I the CUSTOMER should not have gone out of the chain of command when complaining about my previous visits. He stated that I should have brought any service complaints to HIM, NOT the GM. He even had the audacity to tell me; after buying the car from them, that there are no contractual obligations that I the customer bring my car back to their dealership. So, as of 2/2/8, Z Frank will no longer recieve a dime from me, but I will CONTINUE to write reviews about THIS VERY UNPROFESSIONAL dealership until I no longer have my 2007 Kia Rondo in position. THANKS A LOT service manager Collins for ENCOURAGING all my future reviews about Z Frank.... Do not waste your time. This dealership only wants one thing- YOUR MONEY. Do not trust THEM AT ALL!! Pros: THEY ARE THE ONLY KIA DEALER IN CHICAGO Cons: THEY HAVE NOT IDEA HOW TO TREAT RETURN CUSTOMERS Price Range: N/A Recommended: No
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obviously works there and is a plant. My car has currently been in the service department there for 2 weeks still waiting for a mythical part to arrive. Been left on hold there twice for over 20... More

obviously works there and is a plant. My car has currently been in the service department there for 2 weeks still waiting for a mythical part to arrive. Been left on hold there twice for over 20 minutes. Left messages for the manager with no response. Never once offered a rental car even though it was under warranty. Then I realized that $250 oil change they wanted me to buy must have really been a bribe. And no - I swear that was the quoted price. But it did include tire rotation. I have always bought GM (my dad retired from there) but NEVER again. What good is a $20,000 car with service like this.
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The smiles are all mine. I have used the service at Z Frank on and for the past 15 years and have bought 3 cars from them over that same time period. I use a local shop from time to time and the... More

The smiles are all mine. I have used the service at Z Frank on and for the past 15 years and have bought 3 cars from them over that same time period. I use a local shop from time to time and the last time I went there they told me I needed to have a coolant leak repaired for the tune of $1,100.00 dollasrs. Since this was a large repair I went back to my normal guy at Z Frank. It turned out that even though my car was out of warranty (a 2004 Malibu) that they were able to get me some sort of specail adjustment due to the fact that almost all of my regular maintenance has been performed at Z Frank. The best part is they brought this up to me, I didn't have to ask. So my $1,1000.00 repair cost me only $400.00 dollars. They are the best
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