We had issues with bed b*&s - (insects Citysearch won't let me use the real word) and large insects in our guest rooms. I called the general manager's office twice and received no response. I also... More

We had issues with bed b*&s - (insects Citysearch won't let me use the real word) and large insects in our guest rooms. I called the general manager's office twice and received no response. I also reported the incidents (yes, that's plural) to Starwood Headquarters and never heard from them either. I definitely had the feeling throughout my stay that the W decor theme of dark lighting was perfect for that property - it hides a multitude of sins. Cons: Insects
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This place REALLY is a hotel/nightclub. Rooms aren't very big but enough for me. Quite pricey. GReat martini's that come with a tin on the side which I absolutely love! & hot sangria? That was... More

This place REALLY is a hotel/nightclub. Rooms aren't very big but enough for me. Quite pricey. GReat martini's that come with a tin on the side which I absolutely love! & hot sangria? That was different. O yeah and granny apples =) Overall pretty cool place. But book your room through one of the other sites instead of callin in directly, you might get a better deal. Cons: Charge for internet!
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I stayed for 5 days at the Downtown "W" hotel (on Adams St.) on my first trip to Chicago. I had very high expectations. Almost everything went wrong, from a tiny room (probably about the smallest... More

I stayed for 5 days at the Downtown "W" hotel (on Adams St.) on my first trip to Chicago. I had very high expectations. Almost everything went wrong, from a tiny room (probably about the smallest i've ever been in), to a malfunctioning entertainment system, and more. While I know sometimes these things happen, what was most disheartening is the complete lack of care by management and hotel staff to my complaints. Let's just say that this was such a bad experience for me, that as a result I left the Starwood chain (Sheraton, W, etc.) and moved to the Marriott. There are so many great hotel in Chicago, why risk it with this one? I recommend staying away from this hotel - there'll always be others willing to overpay for so little in return... Pros: Great gym, great looking lobby Cons: Small rooms, uncaring staff and management
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the room was really really small. like a european size room. the size of the bathroom was ridiculous - you had to contort your body just to brush your teeth! i got a wake up call at 4.45am that i... More

the room was really really small. like a european size room. the size of the bathroom was ridiculous - you had to contort your body just to brush your teeth! i got a wake up call at 4.45am that i never ordered (which probably means some poor soul didn't get their call!) and housekeeping knocked on my door despite the do not disturb sign. BUT.. the lobby is beautiful. the atmosphere is definately buzzing. and the little little creams and shampoos in the room were fabulous (provided by bliss spa). all in all - especially for the price - i was really disappointed. Pros: trendy lobby atmosphere Cons: size of rooms
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I absolutely loved the ambiance of this hotel. Very chic and upscale clientel as well as decor. My boyfriend and I stayed here for a weekend getaway and it was lovely. 2 thumbs up!

I absolutely loved the ambiance of this hotel. Very chic and upscale clientel as well as decor. My boyfriend and I stayed here for a weekend getaway and it was lovely. 2 thumbs up!
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My husband and I stayed here for our 5th anniversary and we are coming back for our 6th! Hip, Urban, Sexy and Stylish! Great Bliss products in the bathroom. Complimentary champagne and chocolate... More

My husband and I stayed here for our 5th anniversary and we are coming back for our 6th! Hip, Urban, Sexy and Stylish! Great Bliss products in the bathroom. Complimentary champagne and chocolate stawberries for our anniversary! Thank you Pros: near Union Station
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Stay at this hotel. Accommodations are really nice but a hair small has a wonderful modern feel to it opposed to the Americana feel that a lot of hotel have. The staff is a little bit COLD" are not... More

Stay at this hotel. Accommodations are really nice but a hair small has a wonderful modern feel to it opposed to the Americana feel that a lot of hotel have. The staff is a little bit COLD" are not super friendly but they are courteous enough to get you checked into the hotel. Room Service is 24hours a dayLove itComfort food mac and cheese YUM. Bellmen are really helpful and friendly. They leave you linen spray on your bed.its just the nice little things that make you feel like you are at home. The lobby is swank and pretty cool great place to have drinks and just hang outFantastic! Pros: Lobby, Rooms , room service Cons: Room size, front desk staff , views
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Hotel is definitely for 20-early40-ish crowd. Stayed during the New Year's weekend. Walking in to the hotel is like walking into after work happy hour. The style is definitely gothic. The staff... More

Hotel is definitely for 20-early40-ish crowd. Stayed during the New Year's weekend. Walking in to the hotel is like walking into after work happy hour. The style is definitely gothic. The staff was helpful overall. Maybe "Cherish" had bad day when I tried to ask 4 info. on amenities and room preference 1 1/2 wks prior 2 our stay. Would I stay again? No but, it was nice to try something different! Pros: Location, Overall polite staff, clean rooms Cons: small rooms
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I was very pleased with choosing this hotel. I was concerned, given what I initially thought was too far, but I was wrong. It was only a few blocks away. We purchased the Yum or Yummy package, I... More

I was very pleased with choosing this hotel. I was concerned, given what I initially thought was too far, but I was wrong. It was only a few blocks away. We purchased the Yum or Yummy package, I don't remember, and it included a special dinner by the Chef just for my partner and I. You would also like the movie or video clips that are projected on certain parts of the architecture. It's hard to describe, but really cool at night when the lights are low. I highly recommend this place! Pros: restaurant, location
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The W Chicago City Center was by far the best hotel experience I have had. Service by the attractive staff in Kenneth Cole uniforms was attentive and superb. Whiskey Blue was a wonderful scene. ... More

The W Chicago City Center was by far the best hotel experience I have had. Service by the attractive staff in Kenneth Cole uniforms was attentive and superb. Whiskey Blue was a wonderful scene. The decor was unlike any hotel I've visited (in a good way), and the CD playing each night when I entered my room was a great touch. I look forward to my next opportunity to stay at a W Hotel! Pros: Scene, Staff, Decor
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