I signed up online at 8:45 PM and had someone at my house the next morning at 9 A.M. was very impressed the could get someone there so fast. I had bought the day before from a competitor and spent... More

I signed up online at 8:45 PM and had someone at my house the next morning at 9 A.M. was very impressed the could get someone there so fast. I had bought the day before from a competitor and spent $7500 Luna came in at $5150 and I actually liked there carpet more. They installed two days later on Saturday just in time to beat the party I was having for the Bears game on Sunday. The installers were very nice and walked the job to make sure I was happy before they left. I would buy from them again.
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Had my living room done- cant believe the transformation! Thanks!!

Had my living room done- cant believe the transformation! Thanks!!
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everything was perfect from start to finish. Have used empire and others and luna's selection was great. Price was similar to others, but product was superior. I don't usually write reviews but when... More

everything was perfect from start to finish. Have used empire and others and luna's selection was great. Price was similar to others, but product was superior. I don't usually write reviews but when i noticed 2 negative reviews, i felt i owed it to write one. great job luna!
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Had laminated floors installed in my family room. Sent with Luna for their low price. What a mistake. After a couple of months the floor started bubbling up. I called Luna and it took three weeks... More

Had laminated floors installed in my family room. Sent with Luna for their low price. What a mistake. After a couple of months the floor started bubbling up. I called Luna and it took three weeks for Luna finally to call me back to schedule someone to come out. After looking at the problem they called me back two weeks later to say that it was my fault that I did not clean up spills and it will cost $600 to replace a couple of boards. We have always cleaned up spills and besides we have laminate floors in our kitchen and they get more spills and they did not bubble up. I complained again and they sent out another inspector. I never heard back from them. Now my floors a bubbling up in other places. Needless to say I will never go back to Luna.
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Ordered carpet runner for two flights of stairs. Was promised installation the following Saturday during a three hour window. Installers arrived late without proper materials, measurements, or... More

Ordered carpet runner for two flights of stairs. Was promised installation the following Saturday during a three hour window. Installers arrived late without proper materials, measurements, or information. Really they only sell the carpet and sub-contract the installation, so they have no control over the quality. The buereacracy at their customer service department is so bad you can't get any appropriate response out of anyone. Don't follow through on what they say they are going to do. Kate Zilke customer service manager is incompetent, will not give out info about superiors to talk to. After 7 weeks and SIX wasted weekend days, I STILL do not have acceptable carpet on my stairs. Will never call Luna again. I know I'm the only review on this site but look at others (yahoo, insider pages, click for justice) and you'll see plenty of similar stories.
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