I would never recommend the Libertyville x-sports. It has mold in the locker room,pool area and back stretch room. The mats look like an animal chewed them up. The machines are missing handles. ... More

I would never recommend the Libertyville x-sports. It has mold in the locker room,pool area and back stretch room. The mats look like an animal chewed them up. The machines are missing handles. The employees don't really seem to care.
Less

I had a very bad experience with xsport fitness. Their cancellation process is very bad. They will keep on charging you even after cancellation and wont refund. !!!! I had been a victim. Be careful... More

I had a very bad experience with xsport fitness. Their cancellation process is very bad. They will keep on charging you even after cancellation and wont refund. !!!! I had been a victim. Be careful !!!!!
Less

Don't sign up for this gym. They make it very difficult to get out of your contract. They are not flexible at all when it comes to cancelling and they do everything they can to hold onto your... More

Don't sign up for this gym. They make it very difficult to get out of your contract. They are not flexible at all when it comes to cancelling and they do everything they can to hold onto your monthly fees.
Less

there is no such thing as "refund" they make you send a letter and later they will say that they never received it. so you are responsible for all bills and no refund!

there is no such thing as "refund" they make you send a letter and later they will say that they never received it. so you are responsible for all bills and no refund!
Less

As said, I was promised one thing when I signed up and then told another when I went to cancel. It was a clasic bait and switch. After 3 months of attempting to resolve this issue I have decided... More

As said, I was promised one thing when I signed up and then told another when I went to cancel. It was a clasic bait and switch. After 3 months of attempting to resolve this issue I have decided that I should warn others. I actually liked the gym while I was there; However, I don't think a business with as horrendous of customer service as this deserves to survive. Bit my tongue for 3 months as I was hoping for a resolution, however I now care more about warning others of this failure of a business.
Less

Price is OK. Express Gym serves its purpose for getting work out done. Concerning that the equipment is crammed in, literally forcing people to find a path back to replace item’s being used... More

Price is OK. Express Gym serves its purpose for getting work out done. Concerning that the equipment is crammed in, literally forcing people to find a path back to replace item’s being used -sometimes carrying barbells over people or between others doing reps. Would be nice to see cleaning solution bottles that actually work & not there to appear they comply with code. Staff is usually friendly,-sometimes inappropriate with innuendo's/illicit conversation. Sales push & fliers are redundant. Good location.
Less

I used to be an employee of XSport and couldn't take it anymore in regards to how they train us to take advantage of customers and play on their fears in order to convince them to purchase personal... More

I used to be an employee of XSport and couldn't take it anymore in regards to how they train us to take advantage of customers and play on their fears in order to convince them to purchase personal training. I deeply regret working for this company and have vowed to never again resort to this type of behavior in order to bring home a paycheck. Instead I have opted for a much needed career change. Please do yourself a favor and pass on signing up for the personal training sessions. The are overpriced and believe me when I say that anyone can do it on there own. Most of the trainers aren't even certified or CPR qualified. Of course management won't inform you of this as they just want your money. They will tell you whatever they feel you need to hear when it comes to closing the deal. Make sure to read your contracts very carefully because we can cancel, revoke or suspend your membership without a refund if we see fit and don't even need a valid reason to do it. We have the upper hand and there is not much you can do about it if you ever feel a need to voice your concerns. It's not worth the time and trouble if you ever try to get a refund. Good luck in that department. I know firsthand because I used to deal with these customers on a daily basis. Sorry folks but let the buyer beware in this case.
Less

I just moved from the suburbs to lakeview and got the upgrade to the Xsport fitness in the Chicago area, I went to this Xport Fitness and was the terrible service Ever! I have a lot of training... More

I just moved from the suburbs to lakeview and got the upgrade to the Xsport fitness in the Chicago area, I went to this Xport Fitness and was the terrible service Ever! I have a lot of training sessions left from the suburbs branch and when I went to talk about getting a trainer and the guy on the trainer desk was such a Jerk, didn't even let me speak! horrible attitude plus he has to go less to the tanning bed. So I decided to go to the Ashland location and kinda got a better service there hopefully it will stay like that.
Less

I was a member of X-sport Fitness for one year. I joined when the one on Dundee Road in Arlington Hts was being built. At first I was really happy. The gym is very nice with great machines. The... More

I was a member of X-sport Fitness for one year. I joined when the one on Dundee Road in Arlington Hts was being built. At first I was really happy. The gym is very nice with great machines. The main reason why I joined was because of the yoga classes. They offered several different types and times. About 8 months into my membership they started changing the times of the yoga classes, making them much earlier in the evening and harder to make. (5:00 PM Dinner time). I talked to the manager and them called corporate to complain. There was quite of few of us that were upset with the change in schedule. The people that were upset were the ones that were married with kids. We were basically told by corporate too bad. Once my membership was up I didn't rejoin. It really is a shame. My general overall feel was they were trying to appeal to the younger crowd.
Less

I have been with Xsport Fitness for a couple of years now and i am pretty happy with it. This was the cheapest gym I could find at the time and I'm sure it is still the same way. Now what keeps me a... More

I have been with Xsport Fitness for a couple of years now and i am pretty happy with it. This was the cheapest gym I could find at the time and I'm sure it is still the same way. Now what keeps me a member here for good is the fact that they are open for 24 hours. I like the gym too because there are a lot of machines here. I have never had problems getting the machine I want because there always seem to be more machines than people. They also have a spa here, but I have never really tried that.
Less