A week before our wedding, my wife dropped off her wedding dress at Barry Regent Cleaners to be steamed. The dress, an original design purchased at Silver Moon, is a 1930's slip-style dress with a... More

A week before our wedding, my wife dropped off her wedding dress at Barry Regent Cleaners to be steamed. The dress, an original design purchased at Silver Moon, is a 1930's slip-style dress with a beaded appliqué hip detail made from pieces of a 1920's era dress. A Barry Regent manager accepted the wedding dress and was instructed by my wife not to steam near or over the beaded appliqué hip detail of the dress. The manager assured my wife that he would personally take care of the dress and that her request would be no problem. Several day later, I picked the dress up and immediately noticed the beading had been severely damaged: ultimately three of the appliqués had to be replaced. We were left scrambling around three days before our wedding. Thankfully, Silver Moon was able to make the repairs in time. Silver Moon examined the dress and concluded that the dress was damaged while being steamed. We have been asking Barry Regent to reimburse us for the damages ($100) for five weeks now. They REFUSE to accept any responsibility, though the dress was damaged while in their care. The two managers of the store have verbally insulted the dress, the makers of the dress, as well as my wife and I. When we finally had a chance to meet with the owner, he was equally as abusive and unwilling to accept any responsibility for damage to the dress while in their care. After our meeting, the owner told my wife and I that he would call us the following week. Three weeks have passed and he has yet to return our call. I will under no circumstances ever return to Barry Regent to conduct business and strongly urge you to find a more reputable dry cleaning company too. My claims are documented with the BBB and Chicago Department of Consumer Services.
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This is a very reliable place to get your dry cleaning done. I have been using this place and its great services for many years now and have never had any complaints. They will do the job right and... More

This is a very reliable place to get your dry cleaning done. I have been using this place and its great services for many years now and have never had any complaints. They will do the job right and they will also have it done on time. Unlike many other places I have tried, they will always follow isntructions carefully and will really make an effort to get the job doe right. Also, they send out some great, money-saving coupons in the mail, so watch out for those too!
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this place is great -- they've gotten out many a red wine stain. Prices are a little higher than other cleaners in the area -- but for tough items they're great.

this place is great -- they've gotten out many a red wine stain. Prices are a little higher than other cleaners in the area -- but for tough items they're great.
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All I really ask for in a dry cleaner is that they get my clothes clean. I have had dry cleaners in the past that have lost items of clothing and told me I never turned it in even though it was... More

All I really ask for in a dry cleaner is that they get my clothes clean. I have had dry cleaners in the past that have lost items of clothing and told me I never turned it in even though it was clearly marked on the ticket. Barry Regent Cleaners are a cut above the rest, I wouldn't hesitate to recommened them to anyone. Decent pricing and great service should be the norm, it is at this establishment.
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A great cleaner that will always get the job done right. I know I trust this place for all my cleaning and tailoring needs and so do lots of other people, because this place is always busy! But even... More

A great cleaner that will always get the job done right. I know I trust this place for all my cleaning and tailoring needs and so do lots of other people, because this place is always busy! But even thought their busy, their service is prompt and they will get the job done on time. And yes, it is sort of expensive, but there is always coupons to be found on the back of your grocery receipts. With those, there is no excucse not to use these great cleaners!
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