Aside from the walkers themselves, everything about Urban Outsitters is horrible. Because you prepay for your service and UO staff is extremely incompetent (partly due to high turnover), be prepared... More

Aside from the walkers themselves, everything about Urban Outsitters is horrible. Because you prepay for your service and UO staff is extremely incompetent (partly due to high turnover), be prepared to be on the phone with them once a week or more trying to get your invoices straightened out. I don't think I ever spoke to the same person twice. They overcharged me almost every month and would take weeks to refund my card. When I finally canceled my service, they charged me for another month anyway, even though no one was coming to my house! It took me several weeks just to get them to give me my keys back. Sixty days and a dozen phone calls later, I am still out $100. Originally, I went with UO because I thought it would be easy. What a mistake! I am now using Supreme Pet Care and I can't believe the difference. Best of all, I'm done dealing with the carousel of incompetents at UO (once I get my $100 back, that is). Do yourself and your pets a favor: Go somewhere else! Pros: Walkers friendly Cons: Unreliable, overcharge your credit card every month
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We've had problems with Urban Out Sitters ever since we handed our keys over to them a few months ago. First, we would have a different walker every few days. Sometimes our puppy wouldn't receive... More

We've had problems with Urban Out Sitters ever since we handed our keys over to them a few months ago. First, we would have a different walker every few days. Sometimes our puppy wouldn't receive his food because the new walker of the day didn't know he/she was supposed to feed him. Then one day, we came home to find our puppy running loose around the house because the walker failed to close his crate door properly. We were tempted to cancel our services, but decided to give them another chance. But that was pointless as they continued to find other ways to mess up. With most companies, it's very simple -- they provide a service and you pay for that service. Unfortunately, it doesn't work that way at Urban. If you like to pay by credit/debit card, forget about it, because they don't let you set up a payment date. At UOS, they charge your card whenever they feel like it. And if you think you can bypass this by paying by check, don't bother, because they won't cash those either. We've waited over 3 weeks for checks to be cashed. And even then, they will still use your credit card number if they notice an "error in billing" without even notifying you about it. Your notice is seeing the charge appear in your credit card/bank statement. Even their bills never properly indicate the services you set up, and when you set up your walks, you may or may not receive an email notification of it. But most importantly, please do not contact them to complain, because the owner will explain to you how it is your fault because they don't usually have to deal with checks. And if their system randomly reviews payments from three months ago and decides it undercharged you, they have no control over the "system." Please, do yourself a favor a go to one of the dozens of dog-walking establishments that actually take care of their clients - both canine and human. Pros: In the neighborhood Cons: Lack of customer service, unprofessional, discourteous
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This company maliciously and abruptly cancelled service on the day of a walk without allowing us the sufficient time to find an alternative walker. We were already at work and our dog was stranded... More

This company maliciously and abruptly cancelled service on the day of a walk without allowing us the sufficient time to find an alternative walker. We were already at work and our dog was stranded at home in his crate for 10 hours because of this company. Avoid this Urban Outsitters at all costs. Your pet's health is dependent on it.
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The owner is sweet. I have been going for the past few months. Love the facility and the staff. There is no other that can comparison. Pros: Open Late Cons: Haven't had an issue.

The owner is sweet. I have been going for the past few months. Love the facility and the staff. There is no other that can comparison. Pros: Open Late Cons: Haven't had an issue.
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My little guy has been a guest of Urban for over a year now. He goes to daycare (school, as we call it) 2 to 3 days a week. He knows when we are a few blocks away and gets very excited to walk in... More

My little guy has been a guest of Urban for over a year now. He goes to daycare (school, as we call it) 2 to 3 days a week. He knows when we are a few blocks away and gets very excited to walk in the door. The staff love him and the care shows. Every time I pick him up he is smiling ffrom ear to ear. It is a tremendous help having a place open until 9. I've seen nothing but great care and I'm one of the lucky mom's who has seen "behind the scenes". It is clean and well cared for by the staff.
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Thanks for all of your help. The place looks great, and the cats seem totally unfased that we were gone. We will definitely be using your services whenever we go out of town, and I have recommended... More

Thanks for all of your help. The place looks great, and the cats seem totally unfased that we were gone. We will definitely be using your services whenever we go out of town, and I have recommended you guys to all my cat/dog people! Pros: Pofessional Services Cons: None
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I am very happy in the service my dog received while at Urban Out Sitters. I was told that someone was in supervising the dogs at all times. 95% of the time that I or my daughter accessed the webcam... More

I am very happy in the service my dog received while at Urban Out Sitters. I was told that someone was in supervising the dogs at all times. 95% of the time that I or my daughter accessed the webcam there was someone in the room with the dogs. The female that worked there during the day came in and cleaned up the area. She would sit or play with the dogs. The male that was in there, was in more often, but one time he pulled in a chair in range of the camera and it appeared he was watching because he would pet the dogs when they came up to him. I believe your services were fantastic, and loved that I could watch my dog while away on vacation. I will use them again and I or John will recommend anyone to use your services. Thank you, Nora and John Pros: all hours supervsion
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We have never had any problems with the alarm but we haven?t really used it that much either. Our sitter had an issue on the first visit but gave us a call straight away to resolve the problem. Also... More

We have never had any problems with the alarm but we haven?t really used it that much either. Our sitter had an issue on the first visit but gave us a call straight away to resolve the problem. Also while we were away in Iceland our sitter had the option to call us using the country code, and then the number , but used Skype which is much cheaper. We were glad to hear our babies are doing well and that you?re all getting along. The smaller one is Hanna, the mother, and the bigger is her son Knockers. Thank you for the e-mails and all your good work. Pros: Problem solving, Communication overseas
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Thank you for all you do for Mojo and for all other dogs at Urban Outsitters. My dog is well socialized , friendly, and your organization is the main reason for that. As a first time and single dog... More

Thank you for all you do for Mojo and for all other dogs at Urban Outsitters. My dog is well socialized , friendly, and your organization is the main reason for that. As a first time and single dog owner, it has been so helpful to have a service like yours to keep Mojo safe and well cared for. I appreciate all that you do. Your staff treks through all forms of weather and a set of stairs to pick Mojo up and drop him off. It does not go unnoticed. Thank you. Pros: Well socialized, friendly and organized.
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I wanted to write and let you know that we were able to get through on the web cam. It was Saturday afternoon and we were getting ready to pick Nigel up when my husband managed to get through the... More

I wanted to write and let you know that we were able to get through on the web cam. It was Saturday afternoon and we were getting ready to pick Nigel up when my husband managed to get through the web cam on his work computer. Nigel was playing, playing, playing (as Michael would say) and being a dominant male dog. Nigel and a yellow lab were playing almost constantly except for the time when Nigel was "purposefully" (it looked on purpose to me) peeing and pooping. We saw him 'talking back' to the staff when they asked him if he had just marked the wall where the staff member had just cleaned up someone else's mark. Then the staff member must have said something like - "what are you going to do now? Poopy?" and sure enough - he did! Nigel is trained to potty on command and I think he was just showing off for your staff. After all this smart-ass rottenness, your staff did a "sit-stay" training exercise with him! We were even told when we picked him up that he is a "cool dog" since he is helping the staff by bringing them the broom. It was so funny to find out that Nigel had added and new and helpful word to his vocabulary - "broom" - while on a play date!! I knew we had chosen the right place for Nigel to play and stay overnight because of the way he acts when we drive to Urbanoutsitters, but seeing him playing on the web cam swept away that last 2%-5% of hesitation I had about going "away - away" on vacation in January. The only time Nigel and I are separated for more than a couple of hours is when he visits Urbanousitters and now I can feel completely at ease. Thank you. Pros: Expanding his vocabulary.
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