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I tried the 'Home Depot promise' of "we'll beat any price plus reduce our price by a further 10%" on a new combo set of Ridgid power tools I found on Amazon.
Home Depot North Ave agreed to give me... More
I tried the 'Home Depot promise' of "we'll beat any price plus reduce our price by a further 10%" on a new combo set of Ridgid power tools I found on Amazon.
Home Depot North Ave agreed to give me a new set at the same price, but refused to give me the 10% discount, saying that they do not regard Amazon as a competitor. Seems like they do not regard any other company that charges less than they do to be a competitor, making their promise an empty one (when it suits them).
As I had already placed a $2500 home delivery order with them, I accepted this reluctantly.
When the 'new' set of tools was delivered with the rest of my order, the package had been opened, the impact driver had been substitued for an old, used demo unit with marker writing all over it and some of the accessories were missing.
I spent hours on the phone trying to get a replacement, and was eventually told that they had sent me a 'clearance item', therefore would not replace it. After this, the manager refused to speak to me again.
So I got scammed into buying the 'new set' from Home Depot, then they scammed me into receiving an old set of tools with bits missing, instead of a new one, as promised.
I have taken the matter to the Fraud Department at the Consumer Dvision of the Illinois Attorney General's Office and am waiting for their response and action.
Whatever the outcome of this may be, Home Depot will never see me again.
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This store is huge and well stocked with everytthing from plants to plasterboard. Electrical, plumbing, appliances, paints, carpet, windows, doors. Get the idea? If you have a project, you can... More
This store is huge and well stocked with everytthing from plants to plasterboard. Electrical, plumbing, appliances, paints, carpet, windows, doors. Get the idea? If you have a project, you can pretty much get everything you need in one place. Nothing too high end mind you but good serviceable stuff at fair prices. Pretty good staff too
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No matter how many times I go into this Home Depot, I can never find what it is that I am looking for unless it's paint or toilets. It's infuriating because of the lack of logic, and I guess I need... More
No matter how many times I go into this Home Depot, I can never find what it is that I am looking for unless it's paint or toilets. It's infuriating because of the lack of logic, and I guess I need a little logic in my Home depots. This one just bothers me, and I usually look forward to going to Home Depot, even if I have no good godly idea why I am there. Normally, I find my home and hardware stores soothing, but I find no peace at this store. No service either, they only seem to get me more lost. I drive over to the Home Depot on Clybourn when I need something from this chain, because it is really hard to find everything I need from the Ace on Ashland.
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Don't settle for the smaller version on Halsted, go to the big boy to be sure you get what you need. Very seldom do I find an employee who doesn't have some useful knowledge. And when checking out... More
Don't settle for the smaller version on Halsted, go to the big boy to be sure you get what you need. Very seldom do I find an employee who doesn't have some useful knowledge. And when checking out go to the far registers near the tool rental section. Lines are always shorter and quicker.
PROS: everything you need
CONS: busy
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We bought our chest freezer from this store and were very pleased with the customer service. The staff helped us select the freezer and then assisted us to the car. Top notch service!
We bought our chest freezer from this store and were very pleased with the customer service. The staff helped us select the freezer and then assisted us to the car. Top notch service!
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The BEST is the BEST...and these ARE!
Then I go shopping! Not a bad deal.
The BEST is the BEST...and these ARE!
Then I go shopping! Not a bad deal.
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I usually drop into Home Depot for one small item (usually a plant or some garden-related thing), but I end up wandering the aisles, dreaming about home-improvement. Odd? Yes. But I know I'm not... More
I usually drop into Home Depot for one small item (usually a plant or some garden-related thing), but I end up wandering the aisles, dreaming about home-improvement. Odd? Yes. But I know I'm not alone. The variety at this store is good, and there's usually a nice range of prices and quality. Sometimes you'll run into an employee here that has no idea what you're looking for, but for the most part the staff is friendly and willing to help. If they can't answer your question, they'll help you track down someone who can.
Pros: Good parking
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