This place is horrible. The worst. Stay away. Seriously. It completely deserves a one star rating. 1. They LOST MY CAR for about an hour there. They had NO idea where it was. They ran around like... More

This place is horrible. The worst. Stay away. Seriously. It completely deserves a one star rating. 1. They LOST MY CAR for about an hour there. They had NO idea where it was. They ran around like chickens with their heads cut off the whole time, right in front of me, as I looked on, livid. I went in for a routine headlight replacement--in my model it can only be done at the dealership--and what should have taken about 20 minutes quickly turned to 2 hours. At the 2 hour mark I lost my patience and began to ask what was up. Well, it turns out they LOST MY CAR and thus forgot about me. It took them over an hour to track down. It had been "misplaced." What did I get? A rather half-hearted apology and a free oil change card. Gee, thanks. 3. I was driving on a highway recently when my car's engine basically failed. I got it off the road immediately and had it towed to a local mechanic. It turns out that a whole set of equipment, under the hood and toward the front, was out of wack. Like, screws loose, things in the wrong place. My engine coolant container got dislodged, leaked, and that was why my car flipped out on me. Who had worked on this? asked the mechanic. Only the dealer, said I. Well, they screwed up, he said. I called Carr's Honda to explain to them what happened. Only THEY had worked under my hood since I've owned the car. (It's a hybrid and I dunno what the heck is going on under there, so I stay away.) And, uh, there are ALL KINDS OF SCREWS LOOSE AND THINGS FALLING APART. The guy I'm talking to starts giving me all of this defensive corporate circumlocution -- about how it wasn't their fault and maybe I'd been in an accident (nope, and only they've looked at my car), and it's just really hard to tell, and so on. I get the mechanic on the phone and he explains the situation. The guy at Carr's Honda STILL won't bend an inch. I had a mechanic as a witness! Still nothing. They were completely unhelpful, and they did not seem fazed by the idea that one of their customer was driving a death-trap.
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Horrible service! It was a very humiliating experience. I had to walk away from the deal because I could not stand their lying and yelling at me.

Horrible service! It was a very humiliating experience. I had to walk away from the deal because I could not stand their lying and yelling at me.
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Run for your life and your wallet. I had a chirping noise coming from my engine. It took them forever to diagnose the problem but finally concluded that my timing belt was about to go. I felt... More

Run for your life and your wallet. I had a chirping noise coming from my engine. It took them forever to diagnose the problem but finally concluded that my timing belt was about to go. I felt this was a bit premature for the miles but not necessarily the age of my car. So not wanting to tempt the fate of a timing belt, I let them replace it to the tune of $855!!!! They quoted the job at $725 prior to work. That's another story. Of course, I drive away as they are closing shop for the night. I'm not two blocks away and the noise still exists. I take it back the next day and am met with all kinds of excuses. They ended up properly diagnosing the problem -- something with my a/c. They did that $350 job for free and a long list of apologies. But to get slapped with an $850 repair which was unnecessary had me seeing red. I understand I needed to replace my timing belt some time in the near future but not when I'm told I'm playing with fire if I drive off the lot without replacing it. That's an expense most of us need to budget. I could have done without that for another year or so. Since then, I have made it my mission to find a suitable repair shop. I found Haas Inc through a Google search. I have nothing to say but nice things about the guys. Their prices are reasonable and the men are not condescending. The other day, Haas charged me $3 for a bulb and no labor to gain access to the lamp. I was having other work done while I was there. But I'm sure had I been at Carr's they would have pinched another $50 out of me. Go to Haas Inc. They're on Montrose near Elston.
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I purchased a used Civic in Iowa and they didn't have the code to unlock the radio, so I went to Carr's Honda to get that taken care of. I wanted to take it in last minute and they squeezed me in,... More

I purchased a used Civic in Iowa and they didn't have the code to unlock the radio, so I went to Carr's Honda to get that taken care of. I wanted to take it in last minute and they squeezed me in, and ended up not only performing the service for free, but taking my car to get a wash (which I certainly don't do for it myself, lol) and bringing it back looking brand new. Never mind the fact that the guy wanted to get my number at the end of all (he didn't) - but they probably give good service regardless to anyone, not just young girls...hopefully. Anyway, I sure appreciated it and would recommend this particular Honda dealer to anyone needing to get their car taken care of.
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