We are writing to tell you about the extraordinary experience we had while staying at the Chattanooga Choo Choo hotel this week. We checked in on... More >

We are writing to tell you about the extraordinary experience we had while staying at the Chattanooga Choo Choo hotel this week. We checked in on Monday, August 25, staying in the area for an NSA softball tournament for our daughter. Our package rate came with breakfast buffet coupons for my husband and myself. Two of our children ate free all week, a huge help finacially, and a delicious start to the day. The staff in the dining area was hard working and friendly. rachel took care of the family all week and always asked about how Kellie was doing in the tournament. Your dining area manager is such a hard worker, constantly buzzing around sweeping floors, carrying dishes, and restocking items. Jeanette kept us stocked with clean, fresh towels all week. Even on days when we told her she didn't need to bother with our room, we would come back to empty trash cans, clean towels, and made beds. She was always so kind to us. When our keys repeatedly didn't work in the slot, Laith stopped by and worked on the lock. He even offered to go to the desk and get new cards for us since ours didn't work. He was very kind and respectful and offered to return if we had more problems. When we realized our reservation was only made through July 30, instead of the august 1 date we thought we had secured, we were a bit frantic. However, your front desk clerk, Sean, couldn't have been more helpful. Even though the hotel appeared to be booked, he told us he would speak to the manager and asked us to check in with him in the morning. When we did, he had arranged for us to remain in our room, at the same rate, for an additional night. What a relief! On our many trips to the pool, we saw grounds keepers and maintenance workers keeping the hotel clean and running smooth. We were always greeting kindly with a ""good morning"" or a smile. Little things like stocked(and re-stocked) ice bags, Choo Choo bucks, restaurants on the grounds, several pools, and darling stores added to our wonderful experience. the kids loved going to dinner ""alone"" in the Silver Diner and grabbing ice cream afterwards. The best part of our experience was the overall family-focused atmosphere. We truly enjoyed ourselves and look forward to coming back some time in the future. Whenever we hear people mention The Chattanooga Choo Choo, we tell them what a great experience we had. Kudos to you and your entire staff for a job well done.
by erikarussell987 at Citysearch Less

Okay, just so my review is clear: this is not a review of the main part of the hotel and its rooms, nor the other restaurants. In fact, I love the... More >

Okay, just so my review is clear: this is not a review of the main part of the hotel and its rooms, nor the other restaurants. In fact, I love the Station House restaurant and make it a point to go there each time I make my yearly trek to Chattanooga.
by CS77 at Citysearch Less