This dealership tried to sell me a used car for more than a new one, all else being equal. The salesguy himself stated he knew this sounded crazy but he bought the used car back from a customer and... More

This dealership tried to sell me a used car for more than a new one, all else being equal. The salesguy himself stated he knew this sounded crazy but he bought the used car back from a customer and got in heavy in the car only to then try and pass that loss onto someone else. This is obviously not professional and substandard, especially with GM closing many dealerships down. This, IMO, is not sound business practice. I won't buy from them as I do not trust them based on this poor experience. They say in their ad on the used one that it is competitively priced but they forgot to mention that if it was new you would pay almost $5,000 less. The extra $5,000 is to cover them being heaviy in the car because they bought it back from a customer who drove it for 4,666 miles and then decided it was to big to drive so he returned it. The dealer told me they stepped up to the plate to help this guy but they are not stepping up to the plate now as they want to pass that loss to an unknowing new customer ??? The car has scratches on the back as well. AND a used one with all the same features should not be $5,000 more than a brand new one. Go figure. They love that slogan at Steve Moore you get Moore...so creative! I think based on my experience at Steve Moore will make you pay Moore for less. Pros: None Cons: Terrible experience
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I went to Steve Moore Chevrolet to purchase a new car. Chevy Malibu. My sales associate was very helpful in helping me find the car I wanted and getting everything set up. I was trading in my old... More

I went to Steve Moore Chevrolet to purchase a new car. Chevy Malibu. My sales associate was very helpful in helping me find the car I wanted and getting everything set up. I was trading in my old car which was purchased in NY. When trading in the old car I gave Steve More Chevrolet my title to the car I was trading in. Everything was supposed to be all set. EXCEPT for the title was sent to the wrong department and I have been receiving calls every single day about the title to my old car and even threatening letters from GMAC. This issue was just resolved a MONTH later. Two days after I purchased my new car I noticed two scratches on the passenger side of my car. I bring the car back to the dealership to have the scratches removed. They have my new car for 4 days. 4 days I am with out a NEW car and not once am I offered a loaner. I get the car back finally from Steve Moore and the car looks awful. Paint of some sort all over the outside of the car and on the side mirror. Also brush burns throughout the paint job they tried to do when fixing my car. Obviously noticeable. I have the car back now for two weeks and a piece of rubber material between the doors and car is just now falling off. Whoever put the car back together after the paint job did an awful job. Leaving my car looking disgusting. Brand new car... not even 1000 miles on it and now back at the dealership getting fixed for the second time. Every time I tried to call to get something resolved with the title or car I was talked down to by whoever answered the phone. I actually had to drive to the dealership (after I was told they wouldn't pick up my car) to get something resolved. Finally I was given a loaner car while my brand new car is being fixed... I will never buy a car from this dealership again. They were so nice when I was actually buying the car and after the fact I was on my own. Please think twice before buying a vehicle for this dealership. I wish I had. The one star is for the sale associate that actually did a great job in selling the car. Pros: Helpful up until sale Cons: Not helpful after the fact
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I just graduated from UNC with a little money saved and a pretty good credit score. The staff at Steve Moore made buying my new Malibu fun and easy. They got all the paperwork with no hassle and... More

I just graduated from UNC with a little money saved and a pretty good credit score. The staff at Steve Moore made buying my new Malibu fun and easy. They got all the paperwork with no hassle and comforted me in my new purchase as best as any dealership could. The general manager had a great personality about him and really appreciated the business. He was willing to discuss any discrepancies in depth along with the salesman involved in the transaction. I HIGHLY RECOMMEND this dealership to any and all interested in purchasing a vehicle, more-so then some of the other dealerships whom i have heard horror stories about. This company is very humble, down to earth and highly organized and I look forward to a long relationship with both the sales and service departments.
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I just graduated from UNC with a little money saved and a pretty good credit score. The staff at Steve Moore made buying my new Malibu fun and easy. They got all the paperwork with no hassle and... More

I just graduated from UNC with a little money saved and a pretty good credit score. The staff at Steve Moore made buying my new Malibu fun and easy. They got all the paperwork with no hassle and comforted me in my new purchase as best as any dealership could. The general manager had a great personality about him and really appreciated the business. He was willing to discuss any discrepancies in depth along with the salesman involved in the transaction. I HIGHLY RECOMMEND this dealership to any and all interested in purchasing a vehicle, more-so then some of the other dealerships whom i have heard horror stories about. This company is very humble, down to earth and highly organized and I look forward to a long relationship with both the sales and service departments. Pros: Incredibly friendly, Great supporting staff, amazing financiers willing to work for you, Management is more then willing to hop in the deal and help in every way to make you feel comfortable.
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if you are a vendor to this dealership, be careful. they are not good about paying their bills! You may want to think twice before doing business with them.

if you are a vendor to this dealership, be careful. they are not good about paying their bills! You may want to think twice before doing business with them.
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