I was looking for a custom wedding ring for my engagement ring and I went every. I simply couldn't fiind a jeweler that could do the work for me and at the price that I wanted. Andy from Andrews... More

I was looking for a custom wedding ring for my engagement ring and I went every. I simply couldn't fiind a jeweler that could do the work for me and at the price that I wanted. Andy from Andrews Jewelers sat down with me and came up with an awesome design! The price was just what we wanted and the quality was great. I'm so happy with my ring and they're such nice people, I would highly recommend them to anyone. Pros: Nice People, Very Knowledgable, Quality Work Cons: None that I Can Think of
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I searched the internet, local stores, and wholesale jewelers only to find that Andrews Jewelers was hands down the lowest price that I could find any where. The selection of rings that they have... More

I searched the internet, local stores, and wholesale jewelers only to find that Andrews Jewelers was hands down the lowest price that I could find any where. The selection of rings that they have is 3-5x's more than you can find at other jewelry stores. I found a diamond on Bluenile and they matched the price and provided me a lifetime warranty at no charge. Needless to say my fiance loved the ring and said yes! Everyone at Andrews Jewelers seemed genuinely happy for me and my fiance. I'm looking forward to going back there to purchase my wedding rings.
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I can't believe the service from Andrews Jewelers! I dropped my ring off to be size on New Years Eve and couldn't make it back in time to pick it up before they closed- I had to show it off at the... More

I can't believe the service from Andrews Jewelers! I dropped my ring off to be size on New Years Eve and couldn't make it back in time to pick it up before they closed- I had to show it off at the party I was going to, THEY DROVE IT TO MY HOUSE!!! Can you believe that??? If only everyone had this kind of customer service~ Way to go Andrews Jewelers!!! Pros: Very friendly honest (upfront ) peole
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I applaud Andrew's for their custom designs. They replicated an engagement ring for me that I could not get otherwise. My poor experience began after I paid for the ring in full. They told me it... More

I applaud Andrew's for their custom designs. They replicated an engagement ring for me that I could not get otherwise. My poor experience began after I paid for the ring in full. They told me it would take 2 weeks for the wax mold to show me a representation of what my ring would look like. They called me after 3 weeks. After I signed off on the ring, they said they would have it ready in 2 to 3 weeks. I called them on week 4 and was told that it would take an additional week due to ordering the stones and such. I finally received my ring after 8 weeks (after being told 4). Here's the kicker. I give my girlfriend (now fiance) the ring. I find out the next day that a side stone fell out already. She was wearing it for no more than 12 hours !!! We take the ring back to the jeweler and are told that they can either fix the prongs within 1-2 days, or send it out for a 'laser welding' to fix all the side stones. This process takes 10 days!!! Why didn't they do this to begin with? Now my fiance is without her ring for at LEAST 10 days. I doubt they will even return the ring when they promise.
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My fiancee bought my engagement ring here. To make a long story short.... After spending almost $8000 and only 7 months of wear the ring was bent. The ring was brought back to Andrew's to be... More

My fiancee bought my engagement ring here. To make a long story short.... After spending almost $8000 and only 7 months of wear the ring was bent. The ring was brought back to Andrew's to be repaired and I was told repair was possible. When I went to pick up the ring it was in worse condition than when it was dropped off. Both the salesperson and owner were extremely rude and stated that it was my fault the ring was damaged in the first place. After a lot of arguing they agreed to give me a new setting. They needed to take the diamond out of the old setting and put it in the new setting and said it would take a week. On day 6 I received a call saying that there was now a chip in my diamond. This wasn't there when I dropped off the ring initially and had not been noticed or mentioned while they were doing the previous repair. All the while the ring/diamond was in their possession. Well, I decided to call my insurance company to see if I could get a new diamond. They said I could and since I wasn't pleased with the quality of work that had been done thus far I decided I wanted to go elsewhere for the new diamond. When I told the owner this she was extremely rude and said that if I went elsewhere for the diamond she would not be giving me the new setting as promised. I was so frustrated at this point that I went and picked up the old poorly repaired setting and now chipped diamond and went to another jeweler. The new jeweler could not believe how awful the repair was. He felt Andrew's should have not tried to repair it in the first place and should have directed me to my insurance company immediately. The quality of work/repair as well as the service was AWFUL! I have experienced a ton of frustration and disappointment during a time that should be joyous... Pros: Before they have the initial sale service was great Cons: Everything after buying
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My fiancee bought my engagement ring here. To make a long story short.... After spending almost $8000 and only 7 months of wear the ring was bent. The ring was brought back to Andrew's to be... More

My fiancee bought my engagement ring here. To make a long story short.... After spending almost $8000 and only 7 months of wear the ring was bent. The ring was brought back to Andrew's to be repaired and I was told repair was possible. When I went to pick up the ring it was in worse condition than when it was dropped off. Both the salesperson and owner were extremely rude and stated that it was my fault the ring was damaged in the first place. After a lot of arguing they agreed to give me a new setting. They needed to take the diamond out of the old setting and put it in the new setting and said it would take a week. On day 6 I received a call saying that there was now a chip in my diamond. This wasn't there when I dropped off the ring initially and had not been noticed or mentioned while they were doing the previous repair. All the while the ring/diamond was in their possession. Well, I decided to call my insurance company to see if I could get a new diamond. They said I could and since I wasn't pleased with the quality of work that had been done thus far I decided I wanted to go elsewhere for the new diamond. When I told the owner this she was extremely rude and said that if I went elsewhere for the diamond she would not be giving me the new setting as promised. I was so frustrated at this point that I went and picked up the old poorly repaired setting and now chipped diamond and went to another jeweler. The new jeweler could not believe how awful the repair was. He felt Andrew's should have not tried to repair it in the first place and should have directed me to my insurance company immediately. The quality of work/repair as well as the service was AWFUL! I have experienced a ton of frustration and disappointment during a time that should be joyous...
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I went to Andrews Jewelers to purchase a Valentines Day gift for my wife and was treated like Royalty. I received a great deal of attention and a complete explaination of the value of my purchase. ... More

I went to Andrews Jewelers to purchase a Valentines Day gift for my wife and was treated like Royalty. I received a great deal of attention and a complete explaination of the value of my purchase. I am glad that I made the choice to go to Andrews. Pros: Exceptional quality, great service, great people. Cons: None
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Shopped every store in Buffalo and could not find what I was looking for. I went to Andrews Jewelers and they had exactly what my fiance wanted and the price was way less than competition. The... More

Shopped every store in Buffalo and could not find what I was looking for. I went to Andrews Jewelers and they had exactly what my fiance wanted and the price was way less than competition. The staff is very helpful and professional, I would highly recommend them.
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This is a great place to shop for jewelery with a wide selection and knowledgable salepeople. However, be careful you are clear as to exactly what you want and when you want it or they may not... More

This is a great place to shop for jewelery with a wide selection and knowledgable salepeople. However, be careful you are clear as to exactly what you want and when you want it or they may not follow-up.
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While they did have a big store and a large selection, the majority of their offerings consisted of engagement rings- so if that is what you are looking for I would highly recommend checking this... More

While they did have a big store and a large selection, the majority of their offerings consisted of engagement rings- so if that is what you are looking for I would highly recommend checking this place out. But, if you are looking for anything else, the selection is good but it is far from the best that I have seen--- they did not have the particular necklaces I was looking for, which was disapointing because most jewelers had at least a slight variation on the necklace (diamond and pearl drop) and they didn't seem to have anything that fit. The prices are on par for a jewelry store, nothing too out of the ordinary as far as extremely expensive or inexpensive.
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