Talk about bad service! i bought a Prom Dress there and went back for my wedding dress because i felt comfortable there. well was i wrong not only did they order my dress 3 sizes to big they... More

Talk about bad service! i bought a Prom Dress there and went back for my wedding dress because i felt comfortable there. well was i wrong not only did they order my dress 3 sizes to big they promised me the stitching on my whie and blue dress would be silver and if was gold. when i brought this up they said they never said that to me. i was told my bridesmaids dresses would be in no later then the 12th of September, two weeks later they were still not in i called every week first i was told they were stuck in customs, then i was told they had lost them then i was told i needed to stop calling because it was harassing, well no you lost my dresses it is not harassing. 5 weeks later they came in. then i tried to make an appt to have the girls try the dresses on as they had just came in. i was told this was completely ridiculous and a waste of there time. well no i can come and see my dress when ever i want. after figiting about the appt i finally made one. today was the appointment day we went and one of my bridesmaids had the wrong dress!!!! they told me there was nothing i could do besides buy i new dress!!!! are you kidding me! i was shown a dress we ordered that dress they wrote down the wrong number. they said it was my fault for not checking! how i am supposed to know what the vendor number is? i ordered the dress i was shown and that was not what came in. the owner JoAnn proceeded to yell and scream at me while i am having a panic attack saying i need to settle down!!!! needless to say i immediately took all 7 of my dresses out of the shop to get them altered elsewhere! JoAnn the owner has no compassion she messed up and would not correct it. not only was it the wrong dress it was the same dress as my Maid of Honor!!!!!!!! so wrong! Don't go!!!!!!! they would not even attempt to help! or admit they made the mistake!!!!! Pros: NONE! Cons: Worst shop ever!
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I recently bought my wedding gown there and worked with Kim shd was very helpful and patient .She actually picked out my dress and veil.As for the owner she is rude to her employees and customers.If... More

I recently bought my wedding gown there and worked with Kim shd was very helpful and patient .She actually picked out my dress and veil.As for the owner she is rude to her employees and customers.If you go there ask for Kim or Laurie ONLY .Stay away from owner at all costs.
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I got engaged a year ago, and someone told me to check out Clara Milas, so I did. I found my dress, my bridesmaids dresses, and my flower girl's dress. When I went in to be fitted, Laurie helped me,... More

I got engaged a year ago, and someone told me to check out Clara Milas, so I did. I found my dress, my bridesmaids dresses, and my flower girl's dress. When I went in to be fitted, Laurie helped me, she was very considerate, and easy to work with. When my girl's went in they were rude, inconsiderate, and very snippy with us. My dresses just came in about a month ago, and my girls had some of their fittings set up, and the dress it's self was $169, they wanted to charge $100 for alterations. They are out of their minds!!! Please aviod at all costs, this is supposed to be the happiest times of your life and they are so ignorant.
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My cousin got engaged a few months ago and I got engaged a few weeks ago. We both wanted to try on dresses at the same time so we wouldn't have to go back twice (we are both in each other's... More

My cousin got engaged a few months ago and I got engaged a few weeks ago. We both wanted to try on dresses at the same time so we wouldn't have to go back twice (we are both in each other's wedding). My cousin called and asked if we could do that. They told her it would be no problem. So we go and when we got there they said they did not have an appointment time for me and my cousin got the date wrong for hers. We are both well organized when it comes to our weddings, she did not get the date wrong. Well they let us stay, only I was not allowed to try on dresses. That should have been the clue to walk out. I agree with everyone else about the tags being ripped out. I'm sorry, but I want to know who makes the dress because some designers will do custom work and others will not. When my cousin had finally tried a dress on, she came into the small room with mirrors and wanted to try a vail on. I had my phone out talking to my fiance and the woman yelled at me and told me she would take my camera away. I told her it was a phone and I was talking to someone. I was furious! How dare they talk to someone like that? We are the ones spending money. When she finally left. I took about five pictures just to spite her. In the end my cousin and I left after trying on one dress and will NEVER go back or recommend to anyone.
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My daughter lives in Utah and had only 10mos. to plan her whole wedding. She came home in Oct. and we went to Clara Milas to shop for her dress, Laurie was very helpful and after my daughter had... More

My daughter lives in Utah and had only 10mos. to plan her whole wedding. She came home in Oct. and we went to Clara Milas to shop for her dress, Laurie was very helpful and after my daughter had tried on the 25 dresses she picked Laurie brought in acouple more that she thought would look good. Laurie was right and my daughter bought one of those dresses. She also got wedding invitations Tuxs and I got my dress also. It was a great experenice and I would highly recommend this shop.
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My first experience with Clara Milas was in 2000 when I was a bridesmaid in my friend's wedding, and she had picked out dresses from there. When I went there for my first fitting, everything was... More

My first experience with Clara Milas was in 2000 when I was a bridesmaid in my friend's wedding, and she had picked out dresses from there. When I went there for my first fitting, everything was fine. When the dress arrived, it needed some alterations, because I had lost a bit of weight. The alterations they did were terrible. The dress was somewhat backless but after having the dress altered, it kept slipping right off me. It was sleeveless, and practically any time I moved my arms, the armholes would start to slip off my shoulders. I almost had a wardrobe malfunction several times. Plus, it was too long. For the alterations, I wore the shoes I was going to be wearing in the wedding. I could see that the dress was too long, but the woman would not shorten it! She kept insisting that the length was fine, and that if she did alter it, she wouldn't take off more than a half inch, if I wanted to pay for just taking off a half inch (said in a snotty tone of voice). A half inch wasn't going to help, so I had to have more alterations done elsewhere. My second experience was during the planning of my own wedding in 2006. I tried to go in the store to look at some accessories (veil, tiara, etc.) just to see what they had. I was stopped at the front desk by a woman who would not let me into the store! She said that they did not allow people to look around unless they are accompanied by a sales clerk, because some things are locked up. I said, But what if I just want to look around and not touch anything or try it on? Her response: It's not gonna happen. Those were her exact words. I will never visit this store again!
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I've also placed a complaint on City search as well for the Buffalo area. My sisters wedding is in Buffalo. I live in NYC. I took my measurements and my daughters. My daughters needed the basic... More

I've also placed a complaint on City search as well for the Buffalo area. My sisters wedding is in Buffalo. I live in NYC. I took my measurements and my daughters. My daughters needed the basic alterations. However, the suggested a size 16 for me to my sister. My sister insisted that the size was way too big, I'm a 7/8. All I can say is I'm drowning in this dress. My sister has called to complain and see if they will help with the matter...They offer no assistance. They washed their hands of it. And they blame me for my own measurements. They asked my sister if I lost a lot of weight. They then said according to my measurements I should be a small breasted women with a bulge. Does this sound professional or like experts? My sister even suggested taking measurements off of her but they insisted they were experts and that a size 16 is accurate for a 7/8. Please, please, what ever you do avoid this place like the plague because they really don't care about your special day or how anyone looks!
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This is a current crisis with this Bridal Shop. My sister signed some sort of contract. FYI, They basically relieve themselves of any responsibillity for their dresses. Out of all the Bridesmaids,... More

This is a current crisis with this Bridal Shop. My sister signed some sort of contract. FYI, They basically relieve themselves of any responsibillity for their dresses. Out of all the Bridesmaids, I'm from out of town. We were asked to provide measurements. They informed my sister the dresses ran small. I'm a 7/8 and always have been. They told my sister I would need a size 16. Now, no one else in my family recieved such a large size and we're all close in size. My sister the bride informed them that was too big and even suggested to take measurements from her. They still insisted with their expertise that, that was correct. Well, I'm currently trying to have alterations done in NYC. And, my sister is on the phone with them constantly...They won't help and blame dme for taking my measurements. Oh, by the way my daughters measurements were right on for a Junior bridesmaid. They are not accomodating and if anything are out to make a fast buck off the dresses that they sell! And to make matters worse they lost the measurements for one of the grooms, how ironic, he is from out of town too! Oh, they did not take responsibility again! Be forewarned if you want to have nice gowns and no headache don't go to this shop...They praise themselves on professionalism and being experts...The only thing they are an expert on is swidelling bridal parties, especially those who reside out of town into wearing potato sacks. Thanks so much Clara Milas! Pros: They had the style my sister was looking for Cons: Rude, Relieve themselves of all responsiblity, Unhelpful, non-accomodating
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This is the most unprofessional business I have ever dealt with!!! I ordered a new dress and after waiting 5 months, they tried to pass off an old, repaired gown for my new gown!! After 2 days of... More

This is the most unprofessional business I have ever dealt with!!! I ordered a new dress and after waiting 5 months, they tried to pass off an old, repaired gown for my new gown!! After 2 days of lies, they admitted that they made a "mistake". I am sure the fact that I told them I was taking legal action helped change their mind. I refused to take the right gown out of principle and we are going to court! Unless you want a disaster, STAY AWAY from Clara Milas!!! I should have known to stay away when I noticed they cut all the tags off the dresses and will not tell you the make of the dress until after you pay 50% of the gown price. Cons: Everything
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I went to clara milas blindly searching for a bridal gown. I should have went with my instinct and left but I stayed. I ended up finding a gorgeous wedding gown there that I could not pass up. I... More

I went to clara milas blindly searching for a bridal gown. I should have went with my instinct and left but I stayed. I ended up finding a gorgeous wedding gown there that I could not pass up. I ordered got measured and ordered. When my gown came in it fit me no better then the one off the rack. I have to get my gown altered and it is costing my 400 dollars b/c it is too small. There is no TAG in the dress that they say they ordered. I have never been treated so unprofessionally in my live. STAY AWAY!!
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