They were the only ones in the country, perhaps world, to carry a Chatham with 2 5/8 front brim. Even the factory outlet doesn't have those. I called Bencraft to verify their website was correct.... More

They were the only ones in the country, perhaps world, to carry a Chatham with 2 5/8 front brim. Even the factory outlet doesn't have those. I called Bencraft to verify their website was correct. They confirmed it was. I purchased the hat & it arrived in a timely fashion and as advertised. Later I called back with a few questions on maintaining the hat. They advised if the hat lost shape in the rain, they would reblock it for free. I would just have to pay $10 for shipping. I highly recommend this store. Many people think all NYC stores have attitudes & bad accents, that is not true here.
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I ordered a Stetson western hat from Bencraft hatters. Contrary to the two other reviews, my experience with this store was exceptionally pleasant. I placed my order over the internet. They had... More

I ordered a Stetson western hat from Bencraft hatters. Contrary to the two other reviews, my experience with this store was exceptionally pleasant. I placed my order over the internet. They had a very user-friendly websight. My hat arrived in less than two weeks (standard freight) and was beautifully packaged. The hat fit perfectly. As for price, I looked at a half dozen other websights and found Bencraft to have the best price. Unlike cheap ball caps, high-end felt mens hats sometimes have to be custom made and blocked. If your impatient and your on a budget, then buy a cheap ball cap.
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A phony business. We sent them an order for 7 hats plus our own hat to copy from several months ago. They do not acknowledge our calls, and when they do they give us a run-around. A very... More

A phony business. We sent them an order for 7 hats plus our own hat to copy from several months ago. They do not acknowledge our calls, and when they do they give us a run-around. A very dishonest company.
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Talk about overpriced hats. They have been in business for many years, probably 30 or so. But their prices are outrageously high. They have regular hats that lets say elsewhere costs $100 they will... More

Talk about overpriced hats. They have been in business for many years, probably 30 or so. But their prices are outrageously high. They have regular hats that lets say elsewhere costs $100 they will charge $175. Although they do sell quality hats. I still highly recommend you shop elsewhere for your hat needs.
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Although bencraft goes back many years, they are way overpriced. They carry probably the biggest selection of hats around also the most expensive prices around. They do have a great return policy as... More

Although bencraft goes back many years, they are way overpriced. They carry probably the biggest selection of hats around also the most expensive prices around. They do have a great return policy as well as great customer service, which will go out of its way for you. Hey, you want service you pay for it.
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