My wedding was august 14, 2009 back in may I went to Lestan's to purchased my dress they were really nice when they were taking my money. But when it was time to try on my dress they told me to come... More

My wedding was august 14, 2009 back in may I went to Lestan's to purchased my dress they were really nice when they were taking my money. But when it was time to try on my dress they told me to come the day before my wedding because the dress wasn't in yet. I was in rage because I kept calling june and july they kept telling me not to worry and my dress would be in shortly. So i went to the store and went crazy i was not the only bridezilla there. they were at leat 8 other brides and 10 bridesmaid screaming at them because no one had their dresses. They weren't even nice about the whole inconvinient they charge me $250 for alteration. I had no choice but to get it altered there because i finally got my dress two days before my wedding. I was in tears because i didn't have that kind of money to pay they didn't care they told me if I didn't pay i wouldn't get my dress. CAN YOU BELEIVE IT TWO DAYS BEFORE MY WEDDING. I don't want any bride to go thru that horrible moment ,go to David's bridal they may not have much selection for wedding dresses but they are so much more proffesional and way nicer thank God my bride's maid got their dresses at David's.ONE MORE THING :THEY DON'T RFUND ANYTHING BACK. Cons: VERY UNPROFESSIONAL, GREEDY,
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I ordered my weddind dress at Lestan's Bridal in Brooklyn. I got married this year. It was the worse experience ever. They stole my $100. Here is what happened. The day I went to pick up my dress... More

I ordered my weddind dress at Lestan's Bridal in Brooklyn. I got married this year. It was the worse experience ever. They stole my $100. Here is what happened. The day I went to pick up my dress they charged me $100 for no reason. They told me that I was charged this for rush delivery and they had called me. I told them that it was untrue and that I never agreed to this. I came into the store thinking that I was going to pay the rest of the money and then to find out an extra $100 dollars. They are robbers. All because a salesperson went behind my back and wrote down ruch delivery. My dress was ordered and there was no rush delivery involved. The manager was no comfort at all. Of course not, she was $100 richer. My mom and I said that this was wrong and that they are stealers, all because one of the salespersons made this error. I had no choice but to pay the money. I was miserable. I told them that I would not refer anyone to this store ever! They asked me if I was goiing to get my dress altered, I immediately said no. So they can be extra richer? No way! I just took my dress and left. I did not even trust them to alter my dress. They probably would of messed it up so that I can be charged even more. I felt so mad and helpless that day. My mom kept comforting me and said, let them keep the $100. Let them buy Chinese Food with it. I wnated to cry so bad. They stole my money. Is this what they do? Charge you one price and then before you know it you are paying more for what you did not ask for or find out that your dress was a rush delivery when it was not, no one told you. I never said yes, you can rush deliver it and charge me the $100. Ladies who are getting married do not go to this store! The workers there are rude and they mess up your orders. Not only that but there was this one blcak lady who everytime I saw a beautiful dress, she refused to tell me the price of the wedding dress. She said it was too expensive for me. I again asked her and she refused. So because maybe I did not look rich or something. I said I don't care if I like something I will buy it. What I regret the most was listening to the Lestan's reviews, I saw the negative reviews before I went to that store, but I said to myself, maybe the store is not that bad. Stories about women who left the store crying, issues with money and being charged for no reason, and dresses looking all lopsided. I learned from this bad experience. The reviews were real and that every bride needs to research where they are buying their dress. What I thanked God was for at least having my dress. I took my dress and left. Ladies be careful! Do not go to this store! This store don't even deserve a rating. I give it a zero. Pros: none
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On May 1, 2009 I purchased a bridesmaid dress from Lestan, at that time I was informed by your staff that the dress will be available to me in August. The date of the wedding is October 1st, thus... More

On May 1, 2009 I purchased a bridesmaid dress from Lestan, at that time I was informed by your staff that the dress will be available to me in August. The date of the wedding is October 1st, thus leaving time for alterations, I was told I could call or your store would contact me once it arrived. At the end of July I called to find out the status and was told not to worry it would definitely be here by mid August. Believing your store was reputable I was not concerned. On August 27th my mother went to the store to pick up the dress, at that time she was told next week, on September 3rd she again attempted to get the dress and was told it had just came it and was in a box could she please come back in a few days as the dress had to be inventoried. On September 15th I decided as it was getting close to the date: to travel to Brooklyn try on the dress and have Lestan do the alterations if needed. Upon arrival no one knew where the dress was where the store copy receipt was and asked me to come back the next day, I was anxious and asked why and they said they couldn’t find it and that Eva, knew where it was and she was off. Now I am panicked as I am realizing that the dress is not there and it is 2 weeks before the affair, and I am getting nothing but excuses from your staff. My mother telephoned the manufacturer to inquire about the dress and she was informed that if the order was placed in May the dress would have been available at the store by now and that I should contact Lestan’s. This dress was ordered by several bridesmaids through stores located Brooklyn, Boston, and Rhode Island everyone received their dresses no one had a delivery issue: in addition 1 dress was ordered in July and she has the dress already. I can only conclude that someone dropped the ball: the order was never placed, had you been forthcoming regarding not receiving the dress, you would have allowed me time to find another dress however: you chose to be deceptive and misleading giving me no other recourse than to purchase a gown in that specific color and have it altered to a dress to match the bridal party. The store where I purchased the gown: carries Enzoani and has never experienced a delivery issue Your store’s solution to the dilemma they placed me in: was to issue a refund of my deposit which is little constellation considering the additional expense and aggravation I have experienced because of your fraudulent business practices. What you did was despicable; the fact that to date you continue to blame the manufacturer is deplorable. The wedding will be marvelous we will all look wonderful and I will certainly share with all my friends, families and relatives the unscrupulous manner in which your store conducts business. In closing I have filed a complaint with the Consumer Affairs and have forwarded a copy of this letter to the manufacturer all need to be aware of how Lestan has no regard for the consumer. I hope my actions will serve to protect any potential clients from your deceptive business practices. Pros: none Cons: rude deceptive and misleading
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I ordered my bridesmaid dresses in Jan. They promissed me it would be in by may because I had a bridesmaid leaving the country and would be back 2 days before my wedding. Its July and still NO... More

I ordered my bridesmaid dresses in Jan. They promissed me it would be in by may because I had a bridesmaid leaving the country and would be back 2 days before my wedding. Its July and still NO dresses! That's not the worse part. I'm not getting any answers as of when they are going to arrives. They keep saying some one will call me back and of course no one does! I am SO thankful I did not order my wedding dress from this place. Please do yourself a favor, save yourself the headache and agrevation. Do not go to this store! Worse servie..they dftnly do not know how to run a business. With all this bad reviews I'm suprised they are still opened!
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i went for my sweet 16 dress on jan. 31st . i knew the dress i was looking for so it was pretty quick, i tried it on and everything. The place was filthy. there's closepins all over the worn out... More

i went for my sweet 16 dress on jan. 31st . i knew the dress i was looking for so it was pretty quick, i tried it on and everything. The place was filthy. there's closepins all over the worn out carpet and there was hundreds of dresses all unorganized. so they ordered the dress and told us that it would be in by April. They told us that they would put the date of my party as June 20th so that we can get the dress quicker. They also told us that they would keep us updated. they never called or anything. we had to track them down. And the people on the phone were rude and so unprofessional. 4 months after they say they have the dress in so we made an appointment for the fitting. they call me 2 hours before i am supposed to be in for the fitting and tell me that the dress should be in on Tuesday. Why would they make an appointment for a fitting for a dress that hasn't even arrived yet? so i finally got my dress today June 18th (mind you that they put the date for June 20th) and when the lady who was doing my fitting asked me when my party was i said on Saturday she was like oh that's nice . (yea its nice that i have the dress 2 days before my party). i would never do business with them ever again. Pros: beautiful dress - thats about it . Cons: everything
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I travelled from Rockland County to Brooklyn for my dress for my niece's wedding. I can't say enough how happy and pleased I am with the store and the help I received. Fay, the saleswoman, was... More

I travelled from Rockland County to Brooklyn for my dress for my niece's wedding. I can't say enough how happy and pleased I am with the store and the help I received. Fay, the saleswoman, was very knowledgable with the stock and found the perfect dress for my mpther and myself. The seamstress was able to do the alterations while we waited so I wouldn't have to make another trip to Brooklyn. Thanks Fay and Tammy for helping us look great for the upcoming event! Pros: Saleswoman, Fay, was very helpful. The seamstress was great
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I am at my witts end in working with this vendor. My wedding is in June and it is basically the end of May and I don't have my wedding dress yet. I ordered it since sept and EDT was february. Since... More

I am at my witts end in working with this vendor. My wedding is in June and it is basically the end of May and I don't have my wedding dress yet. I ordered it since sept and EDT was february. Since february I have called religiously to find out when my dress would be coming in. Good thing I only ordered my junior bridesmaid dress from them and of course they blame both designers for the late delivery. I hate the fact that no one likes to take responsibility for not doing what they need to do to have things on time. They have a ton of workers and no one doing anything with sense. All they do is tell you poppycock and hope you swallow it with a smile. Rudeness is an understatement!!!! I can only hope I get my dress in time. Save yourself the headache and check the cancellation policy on any store you do business with!!! Cons: I couldn't get my money back!!!
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I just picked up my gown today from Lestans, needless to stay, I am thrilled with the way it looks! I had a wonderful experience at this store. The staff were friendly and helpful and the store... More

I just picked up my gown today from Lestans, needless to stay, I am thrilled with the way it looks! I had a wonderful experience at this store. The staff were friendly and helpful and the store carries a large selection of unique quality dresses. The seamstress did a spectacular job on my dress and the staff assisted me with picking the perfect veil. I am a very satisfied customer, I can't wait to wear my dress for our wedding on the beach in Aruba!!!!! Pros: LARGE SELECTION OF QUALITY DRESSES
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This bridal shop is the worst cancer of all bridal shops. First off, they have NO cancellation policy whatsoever. This is unheard of and is basically a way to scam people out of money. For... More

This bridal shop is the worst cancer of all bridal shops. First off, they have NO cancellation policy whatsoever. This is unheard of and is basically a way to scam people out of money. For instance, every major bridal/bridesmaid manufacturer has a cancellation policy (except in instances of rush orders...and even then it's usually allowed but just with a fee) so why would the distributor of those gowns/dresses not also have a cancellation policy? Why? I'll tell you why....so that Lestan Bridal can keep your money for doing nothing than more than faxing a piece of paper. They are a SKETCHY bridal salon. One girl wouldn't even reveal her name when I and one of my bridesmaids was trying to get her deposit back. We did get our money back through massive pestering. So if you are persistent you can get your money back! No one should do business with this salon and everyone should stay the hell away. That's all folks! Pros: none (i would give this place a ZERO star rating) Cons: not enough room to list
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Bashing a business, particularly a local one, doesn’t sit well with me, but my experience at Lestan Bridal in Brooklyn was so awful I am compelled to share it. I went there to try on bridesmaid... More

Bashing a business, particularly a local one, doesn’t sit well with me, but my experience at Lestan Bridal in Brooklyn was so awful I am compelled to share it. I went there to try on bridesmaid dresses and was appalled by my first impression of the store. It is cramped and messy, and the dresses are jammed together and falling off their hangers. The dressing room doors didn’t close and there were little kids running around all over the place. I went downstairs, where there were not supposed to be any males allowed, to find—you guessed it—men. Oh, and more children. Golde helped me try on two dresses, after which I said I’d had enough and I just wanted to order a dress I saw online made by one of the designers the store carried. I put down a $150 deposit for the $300 dress, and was told they would call me when it came in. This was Sunday at 4:30 p.m. The store closes at 5 p.m. The next day, I spoke with the bride, and realized that I was supposed to order from a salon close to where she lives (in an entirely different state), so I called to cancel my order, hoping it wouldn’t be too much of a problem. I spoke with Lucille, the store manager, who claimed she didn’t know if the dress had already been ordered, which is done by fax, and told me to call back the next day when Tammy, the owner and the person responsible for ordering the dresses, would be in. I told her it was very important that I cancel the order that day, as I had already placed an order elsewhere. She also told me that if the ordered had not been sent in I could get my deposit refunded, which was also important to me. After going back and forth with her about her inability to help me that day, she asked why I was being so pushy. Um, because I have a $150 on the line! I called the following day when she instructed me to, only to learn that the order form had been faxed to the designer on Sunday. However, the previous day ,the bride got in touch with the designer’s headquarters and found out that the company was closed on Sunday and that it had a five-day cancellation policy with a mere $35 penalty—nothing like the $150 I was on the hook for. What’s more, the company could not confirm that it had received my order. When I told Lucille this, she wanted to know who at the design house was making a “liar out of her,” because she said she had sent in the order in Sunday. “But you said you couldn’t check on the order yesterday because you ‘didn’t deal with that,’” I said. She then claimed that it wasn’t Lucille speaking, but another manager speaking on behalf of Lucille. What? Either way, with threat of having the designer call the company to tell them that it hadn’t received the order, Lucille (or whoever it was) relented and agreed to return my deposit. What’s the saying? A squeaky wheel gets the grease. Luckily, the refund posted on my bank account today, and I will never have to deal with Lestan again. Pros: There aren't any Cons: Too numerous to list
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