Terrible service model. If you want to feel like a number, and not a valuable, paying customer, go to Greentree. Given, they run a high volume service center; it feels more like an assembly line... More >
Terrible service model. If you want to feel like a number, and not a valuable, paying customer, go to Greentree. Given, they run a high volume service center; it feels more like an assembly line than a garage. Get in line, wait, tell one of the several desk jockeys (someone who could care less what’s wrong with your car), they enter your info into their little computers, hand you a number, and tell you to wait.
Can I make an appointment? No. Get there as early as possible. Huh? Is this a garage or a rock concert? I have to compete against other customers for the privilege of giving Greentree my money to fix my car?
Great for an oil change, I guess, but if you have a question or issue, forget it. Sit and wait with all the other dejected, desperate looking people in their massive waiting room and pay for the privilege of getting ripped off. If you are going to rob me, at least do it with a smile. The gentleman whom I can only assume was the “boss” was incredible irritated at his employees, would not speak directly to me when I had a question for them (even though I was two feet away from the “boss”…his desk jockey had to have a private huddle with him and relay the message back to me.) and generally gave me a very bad vibe. I felt more like a pest rather than a paying customer.
In my experience, if a potential customer has a question or issue, I expect a MECHANIC to come out, asses the situation, answer some simple questions, and give me the straight scoop. This was too much to ask for at Greentree.
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I had to bring my car in to be serviced. I made sure to call in advance to schedule an appointment and obtain an estimate.
Of course, on the day of my appointment, I was quoted a higher cost and... More >
I had to bring my car in to be serviced. I made sure to call in advance to schedule an appointment and obtain an estimate.
Of course, on the day of my appointment, I was quoted a higher cost and told the quote I was given was for another type of car (even though I gave them my specific car type) and the maintenance, which I was told would take 1/2 a day took the entire day.
This is not odd for car dealership service departments that I have dealt with in New York, but I did expect more from the CT dealership.
On the positive side, the service writers/managers were very nice and willing to answer any questions I had.
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