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We are new home owners and have looked multiple places for furniture. We purchased a study table...
More 2 years ago
We are new home owners and have looked multiple places for furniture. We purchased a study table about four months ago from Finders Keepers store in Coolsprings. It was delivered on time and with great care as it had to make its way up through a narrow staircase. But this review is not about that.
About 4 weeks ago, we did a special order with FK for our master bed. They helped us browse several options and finally we knew what we wanted. It was delivered on time (as usual) and assembled at my house. While doing the assembly they realized that the headboard had some minor scratches on it. They completed the assembly (so we could start enjoying our new bed). They then special ordered a new headboard. It was a very professional and satisfying experience.
Not many people know about the 'special order' option at Finders Keepers. Encourage you to find out.
Thank you FK!
Pros: Service
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I have had wonderful experiences on numerous occassions working with all of great staff at Embers....
More 12 months ago
I have had wonderful experiences on numerous occassions working with all of great staff at Embers. They are customer friendly, and go the extra mile to help seek the best interest of the customer. I appreciate how all of their work is very professionally done. Embers has an extensive product line of gas grills, logs, mantles, outdoor and indoor products. I wouldn't shop anywhere else! They get the job done right at an affordable price.
Pros: Location, Staff, Product Line
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Doug and Emmtt stayed in constant communication with us. They showed up daily to work and...
More 9 months ago
Doug and Emmtt stayed in constant communication with us. They showed up daily to work and comleted the job as promised. We are very pleased with our Master bedroom suite. They were very affordable and dependable. I will use them again for other projects.
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Thomas C. Stillwell
Category:
Construction & Repair
6532 Hidden Hollow Trail
Brentwood,
Tennessee 37027
(866) 520-5046
We are still awaiting parts. He keeps in touch and we should have the work completed within a week.
More 9 months ago
We are still awaiting parts. He keeps in touch and we should have the work completed within a week.
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Pure Turf, LLC
Category:
Lawn & Garden
PO Box 3294
Brentwood,
Tennessee 37024
(615) 431-3088
We spoke with David and he was very helpful. He was at our daughter's home on time and did a...
More 9 months ago
We spoke with David and he was very helpful. He was at our daughter's home on time and did a wonderful job. Hope they also use him for other projects that need done.
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Rooms To Go
Category:
Furniture
8103 Moores Lane
Brentwood,
Tennessee 37027
We ordered a 7 piece sectional from rooms to go nearly 2 months ago. Over the past 2 months they...
More 5 months ago
We ordered a 7 piece sectional from rooms to go nearly 2 months ago. Over the past 2 months they have fumbled our order over and over again.
First, they sent us 5 pieces that had flaws. Some of the pieces were different heights than others, some had imperfections in the leather.
They have made a total of 3 deliveries and had 3 repairmen out to view the flaws on the sections. All 3 times the repairmen agreed that the couch had flaws, but their customer service refuses to replace the pieces anymore. They have already replaced 4 of the pieces, and the replacement pieces are worse than the original ones we got!
Currently 4 of the 7 pieces still have major flaws. The other 3 have flaws too, but we aren't worried so much about those. The 4 flawed pieces have been made with extra material so the leather had a lot of wrinkles in it. The pieces in the showroom have no wrinkles because it is a tight-style leather couch. Their customer service continues to tell us wrinkles are normal in leather. Well, wrinkles are not normal in this leather!
1. None of the pieces in the showroom have wrinkles.
2. The other pieces we have don't have wrinkles.
3. The repairmen agreed with us that this couch should not have wrinkles!
Rooms to Go has ripped me off!
Pros: Price
Cons: Bad service, bad furniture, bad warranty, bad return policy.
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We used Coldwell Banker Barnes to purchase our current house. Mary Beth was our agent and she was...
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We used Coldwell Banker Barnes to purchase our current house. Mary Beth was our agent and she was great. She emailed available listings that met our requirements and arranged showings for the ones we were interested in. She realy worked with us and when we found the house we wanted, she helped us place an offer and secure the deal. We will use her for our next home sale and purchase.
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Friday August 31st 2009
To whom it may concern,
Two months ago, we had ordered furniture for our...
More 3 months ago
Friday August 31st 2009
To whom it may concern,
Two months ago, we had ordered furniture for our daughter to be delivered on August 27th 2009. My wife contacted “Neil” last week and he said everything is fine and that takes good care of his customers. Yesterday we were told that due to a bed rail and mirror not present, it would be next Wednesday until the furniture would come. (Bed, dresser, sofa, chair, dinning room table)
THIS IS TOTALLY UN ACCEPTABLE! WHAT DOES MY DAUGHTER FOR ALMOST A WEEK WITH NO FURNITURE?
Even though the people we talked with were nice and professional(except the warehouse guy), it is your responsibility to see the costumer is satisfied and if there is a problem, it should be resolved in the quickest way. This is obviously not high on your priority for the following reason:
We asked you if you could go ahead and deliver what you have. You said NO; company policy says all must be delivered.
Then we ask if what you had could be picked up. You said it could with a 48 hour notice.
This tells that when there is a problem you are in flexible and unwilling to help or improve the situation. You were not ready to deliver. Ashley Furniture does not hold their customers well being as a top priority.
I’m astonished that your company would let a person be in their apartment for almost week with no furniture when everything should have been ready. There is no excuse for this lack of professionalism
.In my opinion, you should do whatever it takes to make the customers satisfied regardless if it causes you an inconvenience.
Pros: nice people
Cons: not dependable
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Horrible experience. Rude! New fuel pump was put in, a week later, broke down again and they said...
More 2 years ago
Horrible experience. Rude! New fuel pump was put in, a week later, broke down again and they said it was a different part, charging me for something else. Radio and the cruise control then did not work. Took over a week to repair. I do not recommend them.
Cons: Overpriced, dishonest
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Mapco Express
Category:
Restaurants
8009 Moores Ln
Brentwood,
Tennessee 37027
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