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Johnson Bruce A DDS
Inglewood Family Dentistry Puts Customers Last
Word of advice to business owners, when you have an employee that promises customers one price but it turns out that it is not correct, I believe you should stick to that price as long as it is...
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Rating: 1.0
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Johnson Bruce A DDS
Category:
Dentists
7311 NE 141st St
Bothell
,
Washington 98011
(425) 823-4343
Rating:
1.0
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Inglewood Family Dentistry Puts Customers Last
Word of advice to business owners, when you have an employee that promises customers one price but...
More
Word of advice to business owners, when you have an employee that promises customers one price but it turns out that it is not correct, I believe you should stick to that price as long as it is reasonable. I have been a long time customer of Inglewood Family Dentistry. So when I had to replace my night guard which was wearing thin they are who I called. The receptionist promised me that it would be covered by my insurance plan and I would not have to pay out of my pocket. When I received the bill I had noticed that they had charged a different price than the one they had told me. Well naturally I called to let them know that there had been a mistake and I was over charged. They ended up firing the receptionist because she was also telling other customers false information. Although I sympathized with their situation I expected them to stick by their original price. To make a long story short they did not take responsibility for their employee and I ended up having to pay money out of my own pocket. My anger did not come from having to pay the money (only a little) but it was about the principle of the matter that bothered me the most. During the conversations about this issue with his office, I was told that the dentist could not wave anymore fees. What I want to know is how do they determine which fees to wave? Well it obviously has nothing to do with customer loyalty. In addition of my long standing business, I also recommended them to my family which brought in new business. So I ended up paying for something was wasn't suppose to cost me anything but I did later find out that you can buy night guards at the drugstore for a lot cheaper then what I had to pay for mine.
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Amos Michael E OD
Category:
Eyeglasses
Norrgards Optik
Bothell
,
Washington 98011
(425) 485-2600
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Flake Roger A DDS
Category:
Dentists
13416 Bothell Everett Hwy Ste 207
Bothell
,
Washington 98012
(425) 338-2966
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Beck G Douglas DDS
Category:
Dentists
18204 Bothell Everett Hwy
Bothell
,
Washington 98012
(425) 481-1889
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Houg Susan M DDS
Category:
Dentists
19020 Bothell Way NE Ste A
Bothell
,
Washington 98011
(425) 485-9566
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