Had our rehearsal dinner here. They never mentioned it was not handicap accesible so two of our guest had to sit alone downstairs in bar area and had to WAIT an hour to even do that just to have a... More

Had our rehearsal dinner here. They never mentioned it was not handicap accesible so two of our guest had to sit alone downstairs in bar area and had to WAIT an hour to even do that just to have a tray of food dropped on them. No consideration was given to them or us for the issue. We arrived 15 min. early and had a table of two eating right in the middle of our area.... if our area was not ready they had no business seating us. It has been 30 days and I am fighting with their corporate office in Houston to get my deposit back. I called on 5 separate occasions being promised it was being taken care of and here I am still waiting. I am on hold for 22 minutes so far with corporate trying to remedy the situation. The manager and event coordinator in Boston admit the deposit is due but for some asinine reason ALL credit have to go through their corporate accounting office. I was given 3 phone numbers to track my credit down because the first 2 did not work. Why in the heck do I need to do all this leg work because I had the worst experience for my rehearsal dinner? This place is nothing more than a big corporate chain and part of Landry's... had I known I would have stayed with something local like we originally discussed. Pros: Cool Building Cons: Poor execution, working with corporation so hard to work wit
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I was really disappointed w/ the service and the food. It was my husband's B-day and we went to the Chart House for the first time. The waiter didn't give us much attention thought out the whole... More

I was really disappointed w/ the service and the food. It was my husband's B-day and we went to the Chart House for the first time. The waiter didn't give us much attention thought out the whole dinner. He brought us water (the glasses were all dirty!) and bread almost 15 minutes after we arrived. He seemed to me in such a hurry to get our order that he was almost rude. I didn't really understand his hurry as it was tuesday night and the restaurant was not busy at all. I've ordered a margarita as I don't drink wine and it was horrible and even though I told him that and ordered a soda instead he still charged us for it. I ordered from the Restaurant Week Menu and my husband ordered the sword fish from their regular menu. My food was ok (had better elsewhere!) but my husband's food was horrible. The rice was dry and the fish had no flavor at all! The worst that he ever had specially when you take in consideration that he was a cook! One of the guests seated next to us had to re-order the food as it was way overcooked. When the replacement order came in she said that it was good while the manager and the head chef were at her table but as soon as they turned around she said that it was worse than the first one and her friend suggested that she should not waste the food and take it home for her dog!!! The only good thing was the asparagus which I heard good comments from the next table as well. For desert, I've ordered the key lime pie to go. The girls on the table next to us ordered the same thing and I even made a comment to my husband that I was glad that the desert was to go because the slice served was huge but, when I got to the car (the valet parking service is really good!) I've realized that the box was too light so I've checked the order and they gave me 2 little lemon tarts that were not even close to whatever the girls next to us got. I almost went back to make a formal complaint but my husband just told me not to as that was our first and last time there. I apologized to my husband as I wanted something special for his B-day and told him that I was really sorry for the whole experience there. It was awful and I wouldn't recommend this place for my worse enemy! Even the chowder that they say it's the best in town was bad. I had better at Outback and even 99 Restaurant. The price is really expensive for the food and treatment that you get. They shouldn't call it "high end" at all. Pros: Valet parking Cons: Everything besides the parking
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We visit Boston frequently throughout the year and the Chart House has always been tops with us.Not so any more!Our last visit on June 4,2008 proved disastrous .The service was very poor and when... More

We visit Boston frequently throughout the year and the Chart House has always been tops with us.Not so any more!Our last visit on June 4,2008 proved disastrous .The service was very poor and when the main course was served the waiter asked if we needed anything else.Yes, I replied I would like to have some more rolls.He hesitated for a moment and then said ,Rolls? Why do you want more rolls? You have one roll left in the basket !I I replied that one of the two guests with me would enjoy having the white roll,could he please bring another basket for the rest of us? Well I guess you mean that you like the dark rolls? okay then I will bring a dark roll for you. I actually thought that an additional basket of rolls would have been nice for all at the table. The waiter passed by my table at least five times and never brought the rolls .Likewise when it came time for the bill we each needed a separate check because we were travelling on business.He never acknowledged the missing rolls.and succeeded in mixing up the bills for two of us. We handled the mixup amongst ourselves because we could not wait to get out of the place.I spoke with the manager and told him these types of irritations are what cause people not to come back . I have dined in many restaurants over the years and have never been denied an extra piece of bread or a roll.or even a full basket for that matter! What a cheap establishment! What ignorant employees!
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My husband and I have eaten here numerous times and most likely will never return. My husband and I went to the Chart House last night for dinner and it started out perfect, we had the most... More

My husband and I have eaten here numerous times and most likely will never return. My husband and I went to the Chart House last night for dinner and it started out perfect, we had the most romantic table on the first floor by the window. But in the end the experience left a lot to be desired. Our waitress was always trying to sell something, the appetizers, lobster, dessert, etc. which is kind of annoying when you are trying to enjoy dinner. The poritions were small and my husbands halibut (the most expensive fish on the menu) was bland and over cooked. After the meal when the waitress brought back my ATM card, I noticed that they ran my card for $120, when they brought me the bill it was only $80. I brought it to the managers attention and he said that it was their mistake and my card would not be charged for the $120 and I let them re-run my card for the $80 charge. I was annoyed and left after dinner. Today, when I realized that my card was charged both the $80 and the $120, the only thing that they could say is "Call us on Monday, so we can work it out with the banks". I was very annoyed...I will never go back to the Chart House - for being a "high end" seafood place, I feel as though their customer service should be better and their waitress' should not be trying to sell the most expensive items on the menu to everyone. You could go to legal seafood and go all out with wine and app's for the price it costs at the Chart House. The only plus for the Chart House, is the parking lot in the back! Cons: customer serivce
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I went to the Chart house with five of my girlfriends for Boston?s Restaurant Week because I had never been there and wanted to try something new. Sadly, the experience was overall, horrific. This... More

I went to the Chart house with five of my girlfriends for Boston?s Restaurant Week because I had never been there and wanted to try something new. Sadly, the experience was overall, horrific. This higher-end seafood/ steakhouse establishment should have top of the line service and quality food, neither of which I was impressed with. Our waiter was less than pleasant throughout dinner and was completely biased towards our table once he found out we were ordering from the ?Restaurant Week? menu. Between dinner and desert, one of my friends got a drink accidentally dumped on her, and only got reimbursed a extremely minimal amount, which was ridiculous for this higher-end establishment. The waiter never apologized or even offered to pay for the dry cleaning bill. We talked to the manager after dinner and basically got scolded for complaining about the service. The customer service and waiter attentiveness at the Chart house was bellow par. You could get a better waiter service at McDonalds. I would NEVER recommend this restaurant to anyone, and was appalled at the experience. I would highly recommend that you take your business elsewhere.
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My husband and I go to Boston at least twice a year. This is my favorite place to eat. The food is excellent. They have the best clam chowda. Their chocolate lava cake is to die for. You need to... More

My husband and I go to Boston at least twice a year. This is my favorite place to eat. The food is excellent. They have the best clam chowda. Their chocolate lava cake is to die for. You need to order it with your dinner because each one is made fresh or you can wait 39 minutes if you forget.
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I've been there 3 times so far and going again tomorrow. This is one of my favorite restaurants and I think both the food and atmosphere are amazing. I hear the steak very good but I've only had... More

I've been there 3 times so far and going again tomorrow. This is one of my favorite restaurants and I think both the food and atmosphere are amazing. I hear the steak very good but I've only had the seafood and I've never left unsatisfied. I have to agree with some people that the service can use a little work considering the place is pretty expensive. Last time I was there I got singled out by the waiter to get IDed to drink wine. I'm 24, and one of the people I was with was turning 21 that night. It was a little awkward but that doesn't change my opinion of the restaurant. Fabulous place- I highly recommend it! Pros: Great food and atmosphere Cons: A little pricey
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I had my graduatin dinner at the chart house - the service was beyond horrible....it took over an hour to get WATER, we ordered 4 bottles of wine and waited even long for those....the glasses were... More

I had my graduatin dinner at the chart house - the service was beyond horrible....it took over an hour to get WATER, we ordered 4 bottles of wine and waited even long for those....the glasses were dirty, our waitress kept forgetting things...she was terrible, after asking her for menus, our wine, glasses, etc., she told us that she was going to go hurt herself......She dumped HOT TEA down the back of one of my guests...my grandmother wanter her prime rib cooked longer, and they gave her a hard time for it. multiple people from my party spoke to the management a number of times, and the experience just got worse and worse. the food was ok, but not worth the extremely high price. it was a disaster, and i will never go back, Pros: location Cons: everything else...service, price, food
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I frequent the chart house once a month. On the last two occasion's it was horrible. I took friends who never go to Boston there one night. the waitstaff was great but the portions were very... More

I frequent the chart house once a month. On the last two occasion's it was horrible. I took friends who never go to Boston there one night. the waitstaff was great but the portions were very small not what i am used too. My friend's husband got the fillet and commented that he was still hungry too bad there wasn't more of it. My husband's sea bass was 3in by 3 1/2 inches after spending more than $450.00, i wished i had went to Morton's. I emailed them and told them ab our dissatisfaction. they had the manager call me and he told me to call when we were coming again. I did. He acted like I was calling to ask him for something for free, he told me the best he could do was give me a good waiter. I was appalled, but i went anyway bec my daughter wanted to try it, not only they gave me the buttsof all filet's. there was not one piece in my or my daughter's order that was not an end piece our bill was $ 200. I will never go to chart house again they treat their returning patrons horribly.
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We were looking forward to nice fresh seafood and should have selected a different reaturant. The baked scrod was not very good and the swordfish ordered by someone else in the party was just ok. ... More

We were looking forward to nice fresh seafood and should have selected a different reaturant. The baked scrod was not very good and the swordfish ordered by someone else in the party was just ok. The service was just average or below. Our water glasses were not filled and it was a long wait to get the check. The food was not worth the price. I would not recommend the Chart House. Pros: location Cons: Aweful food, high price
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