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TILSON CUSTOM HOMES - Boerne, TX - Reviews page 1 - Judysbook

TILSON CUSTOM HOMES

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Boerne, TX 78006
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(800) 929-4663
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Best

the quality of my tilson home is superb. the entire process of purchasing, financing and making design changes was easy and i received help every step of the way. after almost 3...

Worst

Do not deserve one star. They took 2 years to build our home, a home they said they could do in 9 mos. We went through 2 supervisors (1st one quit was trying to manage 19 houses f...

Worst Builder in TX 10/27/2015

Do not deserve one star. They took 2 years to build our home, a home they said they could do in 9 mos. We went through 2 supervisors (1st one quit was trying to manage 19 houses for Tilson and the 2nd one had no experience he kept asking my husband how to do things, he was fired after he let mold grow in my house and they had to pull everything out back to studs) After all this we got the VP of construction and it did not get much better. They hire the cheapest subs around and they never supervise, I know cause I was at the house daily and was asked regularly by the subs what to do, it even happened one time while the VP was standing right there! Our bathtubs were used as toilets by the subs even though a port a potty was provided and Tilson wanted to argue that the tubs could just be washed and not replaced, I told them I would not buy the house if that was the case, they were replaced. I was lied to on a regular basis by everyone at Tilson and I had to call professionals to understand what was right and wrong and why Tilson's subs were doing things wrong and when I asked the subs they always said "this way is easier." We have a ton of electrical outlets all over not per plan because it was easier to put them on the left or right of the wall instead of on center. Then when we got to the end and there were still things that needed fixing I was told you can file a warranty after we close and they can come out to fix it. I have had to file a warranty for electrical, plumbing, A/C, paint, front door, back door. This is how they do business, one person in our town actually put signs in their front yard after Tilson built their house so poorly warning of Tilson, to bad my contract was signed. I had to call the local news station to get them to take care of the mold issues because they did nothing for 6 months. I could not even walk into the house the mold was so bad and it turned out it was the bad mold but it all could have been prevented, per the mold removal company. I have many horror stories but no more room. more

Tilson Experience 7/30/2015

August will be the 20th month of construction since the slab was poured. It has been a story of two steps forward, one step back beginning with the designers. Little or no supervision of contractors that cannot work unsupervised. No oversight on supervisors. Quality of cabinets more suitable for a double wide. Cabinet installers broke six doors. Pantry not built to plan. Very limited choices of counter top material and vinyl flooring. Vinyl floor installed mid December and edges began curling within a month. Installers used Gloss Sealant on subdued finish vinyl, providing shiny stripes at every seam. Tilson took six months to agree that the whole floor should be replaced. Kitchen counter top at stove won't square up with cabinets because the wall isn't square with the front kitchen wall. Windows have the appearance of factory seconds: bowed bottoms and excessive sealant everywhere. Painters were fired onsite then supervisor departed. Painters left a/c thermostat set to 57deg for several weeks. Tripled my electric bill. (We don't live onsite) Overall an extremely disappointing experience. more

Tilson Home Blunderers 8/29/2014

Our frame for concrete pour has collapsed six times! Don't walk....run from this builder! more

Problems Already 8/6/2012

We are just about to finish the framing of our home that has taken 1 1/2 months and should have taken 10 days. The subcontractors that Tilson has hired have done crappy work so far. The Tilson supervisor is only aware of issues because we bring it to his attention, NOT because he is actually supervising the job and his contractors. We are very frustrated with the process so far. The Tilson way is to hire the cheapest contractor to do crappy work and no accoutability. more

Tilson Homes 7/29/2010

Very bad experience. They were nice at the beginning. But when the construction started it went all down hill from there. Wrong windows ordered and installed. Incorrect tile size installed. Poor communication through out. IMO very bad workmanship in general. Stay Away! more

Tilson Homes 7/29/2010

They were very nice in the begining but it went down hill once they started. We had a very bad experience with Tilson Homes. Installed wrong windows, Ceramic tile was 12" instead of the 18" we ordered. IMO very poor workmanship in general. Very poor communication with builder. Sales person was nice but not much he could do. They tried to basically pay me off to just take the home. Stay away!! more

Our Tilson Home Problems 8/30/2006

The slab is cracked in half due to what the builder did during construction. Need I say more? Read about it here. http://home.earthlink.net/~ronandjosie/ more

very good 10/1/2005

the quality of my tilson home is superb. the entire process of purchasing, financing and making design changes was easy and i received help every step of the way. after almost 3 years in my home, i am very glad i chose them. the standard amenities they have are considered "upgrades" from other home builders. more
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