I have a yellow lab who is sweet as pie and loves people. I decided to start taking him to get bathed and groomed professionally and figured PetSmart was a good place to take him. When I initially... More

I have a yellow lab who is sweet as pie and loves people. I decided to start taking him to get bathed and groomed professionally and figured PetSmart was a good place to take him. When I initially called to make the appointment they were really friendly and helpful on the phone. BUT - when I actually took him there it was a whole other story. The staff looked miserable (like it was just their job and not something they wanted to be doing). They were cold towards me and even colder to my sweet boy, Caffrey. I explained that he was an epileptic and in the event of a seizure that they should just pet him and talk calmly to him. The woman looked at me with a slightly shocked/horrified look on her face and didn't say anything. When they went to take him they jerked his leash and said sternly, "Come on Caffrey" and took him in back. It really wasn't sitting well with me leaving him there. After I picked him up, he didn't feel silky and super clean like when I give him a bath (I'm even wondering if they didn't and just sprayed some smell-good on him). The worst part was that he was mopey and depressed the rest of the day and evening. I don't know what they did to him there or how they treated him, but I will never take him back. I now take him to Tails A-Waggin on Schick Rd. and they are absolutely awesome there! You know they love their job and love the animals that come into their shop. I explained to them that he was an epileptic and the girl asked if he was on certasin medications and actually had experience with an epileptic dog. I feel completely comfortable leaving him there.
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I went into Petsmart today. I was trying to kill two birds with one stone, by bringing in my dog's rabies paperwork in and dropping it off at the groomers located inside the store, he has an... More

I went into Petsmart today. I was trying to kill two birds with one stone, by bringing in my dog's rabies paperwork in and dropping it off at the groomers located inside the store, he has an appointment on Saturday. I walked into the grooming department. There were two girls in there, both were working on animals. Neither one said a word, about 35 seconds after standing there, one says to me with a snot attitude,"Can I help you?" I said "Yeah just dropping off my dog's rabies shot paperwork that I know you guys need to keep on file." The girl waited about a minute to respond, didn't acknowledge me. She walked over and asked me if I had ever been there before, I said yeah once. She asked me what the type of dog he is, I gave it to her. She then was signing into the computer, and asked again. I gave it to her. Finally she must have been at the part where you actually do need the name information, she asked me a third time. So I just said to hell with it, and turned the paper around and pointed out my last name and my dog's name on the rabies certificate for the shot. The girl looks at me and says that she is going to call her manager, she doesn't have to put up with my attitude. I looked at her and started to laugh. I said excuse me honey? She said that since I had walked in I looked down on her, like she was a piece of crap. I told her I didn't, and I came in to drop off paperwork, I could give two damns about who she was or what she is. By this time I had the paperwork two fingers while I was standing up at the counter. After a minute of her walking away into the back, she then walks up and rips it out of my hand. I was fuming. I looked at her, grabbed the paperwork back and told her get your fu***** manager now. She gets on the intercom and pages the manager. The manager walks in, passes by and didn't say anything. After about 10 seconds I said fu** this and walked out. I wasn't going to keep an appointment with my dog there if this individual worked there. If she came off to me like this on a bad day, imagine what she may do to animals who cannot say anything?! So after I walk out the grooming department I went over to get my dog a collar and a bone. The manager comes up to me and apologizes and said that she thought they were paging her to help with the grooming. She asked what had happened, I explained that the girl had big attitude problem. I was shaking at the time, I'm one of those stupid people if I don't react immediately by getting rid of the anger in me from the confrontation, I tend to get emotional. The manager walked me back into the office, and on the way back I told her that if that girl is working on my dog that day, I will cancel my appointment now. I wasn't in proper mind frame when I was reconfirming the appointment. After getting home, the more I realized and thought about it, ended up canceling the appointment after all. I understand if you have a bad day, don't take that shit out on me. I have a horrible temper, I could imagine if I was in a shit mood as well. I would have jumped over the counter and banged her head into a wall.
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