I went there a few weeks ago. Honestly, the worst place I have ever been. The girl who cut m y hair was fine but the whole time her and the other hair dressers complained about the owners.... More

I went there a few weeks ago. Honestly, the worst place I have ever been. The girl who cut m y hair was fine but the whole time her and the other hair dressers complained about the owners. Truthfully, I hadnt heard the best thigns about the place but had decided to try it anyway. It was so overpriced. The atmosphere is horrible and by the way the girls were talking the owners are horrible as well. For the price go to a real proffessional salon that is actually a good experience.
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this is my third time to santa fe in the past 4 months. i've been going for lash tinting. the first time, the woman got it all in my eyes and they burned for quite a while (i'd been getting my... More

this is my third time to santa fe in the past 4 months. i've been going for lash tinting. the first time, the woman got it all in my eyes and they burned for quite a while (i'd been getting my lashes tinted in europe for a few months, so i knew what was normal FOR ME... this was not). the second time i had lauren. she was SO NICE (seriously, i love her, and would go to her for anything except tinting) but i ended up with dye all over my face. this time i went for a partial brazilian and a tint. i had elizabeth and she was fantastic. the only problem i had this time was that my appt was for 11:30, they thought it was 11:45, and i didn't end up going back until 11:55. so... make sure they get it right, i guess. at any rate, my lashes look great and the wax was good. voila. Pros: a good lash tinting, a good wax Cons: took a while to get a good one
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I have been going to Santa Fe for almost 2 years, always to Becca, for my cuts and colors. She has never once let me down, each time better than the last. She always tells me what products she uses... More

I have been going to Santa Fe for almost 2 years, always to Becca, for my cuts and colors. She has never once let me down, each time better than the last. She always tells me what products she uses on my hair and also shows me how to style it when I get home so that I may have the same experience at home. I wouldn't dream of anyone else touching my hair!! If I could say the same for the front counter staff.... I am rarely greeted, usually ignored until Becca sees me and comes around to get me and when I am left sitting right in front of them, they just look down at me like I shouldn't even be there.
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When i went to santa fe day spa i thought it was wonderful and it was a great place to come too. i had my hair down many times from many of the girls and i can say going to many salons this is the... More

When i went to santa fe day spa i thought it was wonderful and it was a great place to come too. i had my hair down many times from many of the girls and i can say going to many salons this is the only one that has stylists that do know what they are doing and work very hard to make me feel comfortable. the front desk girls do a great job and always make sure to say hello or asking me how i was doing. i enjoy every service i got and i cant wait for the next. also for the review that was given about heather, i think that was very rude and over the top. i have had heather do my hair and she does a great job, her trainning comes from floridas best schools. I can say that i will tell anyone that wants to know about santa fe day spa that its a great place . Pros: beautiful place Cons: very busy
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I have been a regular of Santa Fe Day Spa for a few years now. I would have continued service there, if it hadent been for the unprofessionalism, miscommunication, and un sympathetic staff. my... More

I have been a regular of Santa Fe Day Spa for a few years now. I would have continued service there, if it hadent been for the unprofessionalism, miscommunication, and un sympathetic staff. my husband called 2 weeks before and booked me an appt. with my regular therapist. I called 2 days before to confirm I was requesting someone for my massage. when i arrived i waited 20 minutes to be serviced and then someone named Katie came and said Im doing your massage, and i said excuse me i requested someone. then she proceed to walk away and tell management. then they came to regretfully the person who scheduled my appointment (who just so happened to be the mananger) forgot to notate it in the system so i was left with the choice of getting a massage by someone new or continuing to wait. so you decide is Santa Fe worth the money? not to me anymore... not only was i not shown any regret but i was not offered any type of discount either.
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Nail Tech was running 25 mins behind schedule ,she was running her mouth and made no apologizes for being late. The other one my daughter had spent the whole time talking about partying the night... More

Nail Tech was running 25 mins behind schedule ,she was running her mouth and made no apologizes for being late. The other one my daughter had spent the whole time talking about partying the night before and her sex life. Don't waste your TIME!
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I came there to get my acrylic nails taken off, the woman (a blonde older woman-middle aged) was rude and snotty to me. Instead of just soaking the nails off in acetone, she wraps them in tin foil... More

I came there to get my acrylic nails taken off, the woman (a blonde older woman-middle aged) was rude and snotty to me. Instead of just soaking the nails off in acetone, she wraps them in tin foil that has a acetone soaked cotten ball inside (this takes longer), so she asks me if I want another service while I wait; I went for a pedicure, because I picked a different color for my feet & hands, she gave me an attitude like that's uncouth. She made fun of me when she saw my feet (remarking how I needed it), even after I told her this was my first trip out since having my baby. Those cotton balls wrapped in tin foil kept sliding off, and she got mean about it, scolding me not to move. When it came to paying up, she turned on her smile, I was so in shock that I didn't realize till I was driving away that they overcharged me by $55 ! I called them, the receptionist sounded like she didn't care one way or another, she tried to set me up w/ spa credit, I refused that; and that charge never went back to my card. I tried calling for a manager, but they always say they'll call you back -but they never do. I live an hour away, and I have a baby, but if I had the time, I would go in and demand to speak w/ a manager. I have real issues w/ this place cause they try to keep the break down of the prices away from you, and if you tell them a certain percentage to add for tip, they will add the service you got plus the products you bought there. Because they don't provide receipts w/ price breakdowns, you leave thinking, thats kinda high, then you realize that they did not listen when you asked them to NOT ADD THE PRICE OF THE PRODUCTS IM BUYING W/ THE SERVICE THEN CALCULATE A PERCENTAGE TIP. Also, there are a lot of ditzy types working in the hair salon there, they are not very personable, they seem very into themselves, more then their clients; they don't try to mak
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Heather is my stylist and I am shocked to read the review by the one lady that apparently had a bad experience. My hair, when I first started going to Heather, was very badly damaged and she has... More

Heather is my stylist and I am shocked to read the review by the one lady that apparently had a bad experience. My hair, when I first started going to Heather, was very badly damaged and she has been able to repair it and get it looking so amazing!She is highly trained by Redken and has also taught at a Redken school. My color always looks amazing and my cut is wonderful! I am just appalled that someone would post something so mean about her. If you are looking for FREE services like that lady obviously is, Santa Fe is not where you need to go because they actually employ people who know what they are doing. Heather, if you read any of this, please do not worry about that lady....you are fabulous and you know it! Also, in response to her comment about her wearing tacky clothes, she is pregnant and she cant wear the same cute clothes that non pregnant people can. But I have never seen her look unprofessional! Christie
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Grow up and stop pointing fingers because you didn't like your haircut. And I have never heard of a place that flat ironed your hair free of charge. I loved my experiance at Santa Fe. I moved here... More

Grow up and stop pointing fingers because you didn't like your haircut. And I have never heard of a place that flat ironed your hair free of charge. I loved my experiance at Santa Fe. I moved here from Houston Texas back in Jan 08 to get married. I am VERY picky about my hair cut because I have always had very long hair. It took me forever to find a place but I was finally recomended to this spa, and had one of the best hair cuts ever...Her name was Robin, by the way. She was young and beautiful and cut my hair perfectly. She talked to me the entire time so it wasnt boring. She was awsom. I wasnt even too specific on details of how I wanted my haircut. I was brief and told her to just make is look nice with the shape of my face and she did. My fiance (now husband) told me non stop how sexy my new hair cut made me look...Oh that reminds me....I need to call and set up another appointment.
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Here is the rest of my previous post......but the worst part was that when I went to check out.....Heather rang up the ticket and she never showed me a receipt with the breakdown of the prices of... More

Here is the rest of my previous post......but the worst part was that when I went to check out.....Heather rang up the ticket and she never showed me a receipt with the breakdown of the prices of the services, etc and said "oh, that will be $300+"....I said "well, how much of that is not for the products Im buying?" She said "oh, you want to know that amount?" Well, of course! I'm not gonna tip you off of the cost of products....how rude! She said "$221" still without showing me a receipt. So I paid the $221 with the 15% tip of $33 and when she handed me the receipt I noticed something on it. She charged me $25 for the good smelling "conditioner" that I didnt ask for!! Also, she charged me $15 for flat ironing my hair....again, she never told me I would be charged for that!!!!! When I talked to her, she said "well, ive been trained by Redken and this is what we do to make sure the color lasts!". So I stupidly accepted it and walked out. After I got home, I thought about it and got mad! I called several times to speak to mgmt but they had Heather call me instead! She was very aloof to me when I explained how innapropriate she was with her charges, etc. She said I could come back in for a "store credit"....are you kidding me? I asked for the money to be put back on my card. After almost 2 weeks and speaking to the "owner-Gail" who could of cared less about what I had to say and didnt call me back when she said she would.....I finally got the refund. I even had to ask Heather for the refund of the tip I gave her for the conditioner and flat iron that I should have paid for. She gave me back $3, which wasnt even 15%!!! She did not refund the flat iron price either. I had even gone up there 2 or 3 times and was always told that "the managers are all gone for the day".....ya right! I was so mad about all this, that I returned all of the products I bought also. I dont want to have a dang thing to ever do with them ever again and I will tell everyone I know not to. Pros: Nothing Cons: Overpriced, terrible haircut/color, shady sales tactics, mgmt/owner could care less
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