We have purchased two cars -- and done two trade ins -- with Jim Coleman Toyota in Bethesda. And I try to make sure that I'm well prepared and set the terms of the dealing to my advantage. This... More

We have purchased two cars -- and done two trade ins -- with Jim Coleman Toyota in Bethesda. And I try to make sure that I'm well prepared and set the terms of the dealing to my advantage. This dealership has done what I've asked and done the dealing they way I wanted to. Before I buy, I know exactly what model and trim package I want. I let the salesperson know that I will purchase that car within the next week. I tell them they can bid for the business but they should only quote the final bottomline price -- after all charges, taxes, and even license tags. Then I tell them I will be calling three dealerships -- two in the DC metro area and one 90 miles away. They have one opportunity to quote a price. In both instances, Coleman either matched or beat the best price that I could get through this approach to putting the pressure on them rather than on me as the buyer. I have also used Coleman's service department and, on one occassion, the body shop at the Coleman Cadillac dealership next door. I have been satisfied with all the work they've done. However, I don't use them for routine oil changes and such as their prices seem high and they are not THAT convenient for me.
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