Shoddy service, shoddy frames, shoddy facility. Numerous problems with seemingly no end. During my eye exam, plumbers walked through the exam room five times, and at one point struck up an... More

Shoddy service, shoddy frames, shoddy facility. Numerous problems with seemingly no end. During my eye exam, plumbers walked through the exam room five times, and at one point struck up an extended conversation with the optometrist (I'm squinting through the machine the whole time). I ask if there is a plumbing emergency. No, they just had chronically low water pressure and decided a patient's appointment would be a good time to schedule a maintenance call. My lenses were made incorrectly. Twice. They sent the wrong information to the lab. Twice! Two months went by before I got my final pair. Then, a nosepiece breaks off of frames after two months. Not a cheap frame, either. I bring it in, they replace the frames. I go home, notice the new frames have a nut and teflon screw holding one earpiece on. I go back to complain, they tell me they forgot to tell me they're ordering another frame for me. I'm guessing if I hadn't noticed they wouldn't be ordering one.... Seriously, this place sucks. They get one star for trying to fix some of the problems - but then again, I can't give them zero stars, can I.
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From the looks of the outside of this optometric group, you would not think this is a state of the art business. But it is. I was examined by Dr. Chun, who also teaches at U.C. Berkeley for the... More

From the looks of the outside of this optometric group, you would not think this is a state of the art business. But it is. I was examined by Dr. Chun, who also teaches at U.C. Berkeley for the last 20+ years. He gave me one of the most thorough eye exams I have had in years, plus I had a retinal scan. He explained that I should have the retinal scan because of my nearsightedness. Nearsighted people are more prone to retinal tearing. They can compare the scan to future years to see if there is change or tearing. I was quite impressed. I would have given this a 5 star rating but the office was a bit dated. Dr. Chun told me they are going to be remodeling soon. When that happens, I will upgrade my rating.
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