Factoria Foot & Ankle Clinic

I visited for the first time and had basic foot review. I was pressed very hard to purchase orthotics. Cost was of just shy of $500.00 without the cost of the visit. The product was delivered to me after much delay. Went to pick up and they handed me a plastic bag with orthotics that did not begin to fit my shoes. Called office 4 times and asked for assistance to obtain proper sizing and was told I had to trim myself or make an appointment for another $100.00+. Asked for Dr. Richardson or manager to call me. Zero reply. Why would they not provide an office staff person or have nurse assist patients? I would call it sub-standard. I paid cash to office for the amount of visit and orthotics that was above insurance paid amounts. After my bill review, I saw they had received more payment than they were entitled to. This was verified by my insurance provider. I have continued to request a refund and have not received refund for over a month. I will be filing a report with Regence Insurance and convey the very poor service to all that I come in contact with. This is not anyone that I would want to providing care to my health needs. more

I went to Dr.Amy Richardson this past summer to have my 30+ year old orthotics replaced. She was great. She was able to do the exam and make the molds all in a single visit and then order the orthodics promptly and I love them. I was very impressed. And her staff was wonderful as well. I am recommending Dr. Richardson to 2 of my friends who have an immediate need to see a Podiatrist. I know they will be happy with the care they get from her. more

GREAT REVIEWS for the Factoria Foot and Ankle Clinic. Specifically, Dr. Amy Richardson, DPM, is a great podiatrist. She is very personable, yet knows what she is doing. I REALLY RECOMMEND THIS CLINIC for anyone who is needing Podiatry work. more