3 part story. part 1 - purchased the car from Chaplins and was sold into the idea of the extended warranty. They told me that if a radio knob fell off the car, they would replace it. So after 2... More

3 part story. part 1 - purchased the car from Chaplins and was sold into the idea of the extended warranty. They told me that if a radio knob fell off the car, they would replace it. So after 2 weeks, the steering wheel wabbled and a chome door seal plate fell off the car. In the end, they wanted to charge me for both, but after yelling at the sales mgr in the sales room, they fixed the breaks part 2 - Turbo failed in the car at 70k miles. So i took the car in and they immediately denied me. Telling me that i need every oil change receipt sense i purchased the car. This was eventually resolved, but took over 2 weeks with a sour taste for Chaplins in the way they handled it. part 3 - Previous to the turbo failing, i had the car in to Chaplins a few time for oil changes. Every time i got the car back, they told me that i really needed to have the break pads changed. That they were almost grinding on the disk. After quoting me $800 to fix the breaks, i decided that i would do this my self. So off to the auto part store to purchase some pads and off with the old breaks....only to find out that 75% of the pad was still there!!! This was 6 months after they had first told me I needed to replace them. They literally tried to get me to replace the pads, when they were almost brand new.
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karmveer singh manager If any one lost their job at chaps or else where and have H1 please contact and join in verizon wireless eastgate way bellevue wa or Sand Canyon Ave Irvine CA. verizon... More

karmveer singh manager If any one lost their job at chaps or else where and have H1 please contact and join in verizon wireless eastgate way bellevue wa or Sand Canyon Ave Irvine CA. verizon wireless is stickly encouraging h1's giving pink slips to usa citizens and green card holders.
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Excellent service group! Very friendly people who went out of their way to make my experience a very positive one. Especially found the service manager, Boris, very helpful and friendly, and not... More

Excellent service group! Very friendly people who went out of their way to make my experience a very positive one. Especially found the service manager, Boris, very helpful and friendly, and not to mention cute too!! :)
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My sister visited Chaplin's today. At first, all was well. She test drove a car while they evaluated her trade-in. Then the negotiations began and things deteriorated quickly. Fortunately, my... More

My sister visited Chaplin's today. At first, all was well. She test drove a car while they evaluated her trade-in. Then the negotiations began and things deteriorated quickly. Fortunately, my sister had shopped around, so she was knowledgeable about the market. She told them of the other vehicles available at other dealerships. They (grudgingly) improved the terms of their offer. They kept saying "What will it take to complete this sale TODAY?" They clearly were desperate to make the sale, but kept piling on the bullsh*t about how great the car was (** it had higher mileage than the other dealer's) and how reasonable the price was (** higher than the other dealer's), etc. The last straw was when Chaplin's retained custody of my sister's car keys, so she couldn't drive away after deciding not to sign on the dotted line today. THIS CONSTITUTES COERSION! Then after she got home, they called to say that they "accidentally" kept her registration. They said they needed it to verify the VIN number. This tactic prevents my sister from trading in her vehicle anywhere else until she has either (1) waited for them to mail the registration to her, or (2) made another trip across town to retrieve it. THIS IS A DISREPUTABLE ESTABLISHMENT! If you are considering doing business with them, RUN - do not walk - in the opposite direction!
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On behalf of my Former Boss (FB), whose opinion I respect greatly, I must submit this review. His lease was about to end and he decided to renew at the same dealership where he had leased his two... More

On behalf of my Former Boss (FB), whose opinion I respect greatly, I must submit this review. His lease was about to end and he decided to renew at the same dealership where he had leased his two previous cars. From that fact alone, they probably thought it was gonna be a slam dunk. When FB arrived, he knew EXACTLY what he wanted in terms of model, edition, and price range. He was willing to commit to a lease that day if they had the car he wanted and offered a fair price. He scoured the lot for the specific edition he desired. It wasn't there (and he's extremely throrough) so he asked Salesperson 1 if there was one available in an area close by. And mind you, it took 20 minutes for a salesperson to even breathe in his direction in the first place. S1 hemmed and hawed that the car he was looking for was on the lot and led him to several cars that FB had already verified as NOT the car he wanted. FB is all about efficiency and low hassle, so he was pretty steamed about S1 giving him the runaround in an exercise of sheer stubbornness/stupidity. S1 even had the gall to insult FB thrice in the form of "I've been working here X decades and I blah blah blah Master of the Vehicular Universe blah blah". It became obvious that S1 wasn't listening to a word that was being said so FB asked for another Salesperson. Salesperson 2 saunters along 10 minutes later WITH THE LEASE PAPERWORK of all things without having discussed the numbers or even FINDING HIM THE CAR HE WANTED TO LEASE! In a baffling turn of events, S2 begins to badmouth S1 like a pimp with a mortgage. What kind of idiot does that in front of a potential customer? When they finally did start talking numbers after 25 minutes of waiting around, FB's request for "lower monthly payments and $1K down" was interpreted as "Pickles and mayo on a camel's backside". It just made you want to reach over and adjust the poor little guy's helmet. And if that wasn't sad enough, he pre-empted any attempts at haggling by declaring that the ridiculous price "is what it is". I mean, where did this chump learn to close? At a crack house? Suffice it to say that no car was leased that day nor shall ever be leased again at this Nitwit Factory. Causing aneurysms one vein at a time.
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I brought my WRX in for a "Check Engine" light. The car was repaired and returned to me the same day for no charge (factory warranty) and Chaplin's gave me a ride back to work. Having something fail... More

I brought my WRX in for a "Check Engine" light. The car was repaired and returned to me the same day for no charge (factory warranty) and Chaplin's gave me a ride back to work. Having something fail is no fun but the service was excellent.
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My wife and I just purchased a new Legacy through Chaplin Subaru in Bellevue. Last week we had a tire blow-out, due to driver error, and I needed to replace one of the 1,500-mile tires. Yokohama... More

My wife and I just purchased a new Legacy through Chaplin Subaru in Bellevue. Last week we had a tire blow-out, due to driver error, and I needed to replace one of the 1,500-mile tires. Yokohama isn't selling these on the open market yet (very new tire design) and I had a terrible time tracking one down. The service people at Chaplin Subaru in Bellevue were completely UNHELPFULL and simply brushed me off when I went to their service desk looking to buy the tire. They handed me a DEX and told me to call tire places, which I'd already been doing all morning. When I asked questions about warantee, they told me "Call Yokohama". Six people standing around in the Service and Parts Department chatting with each other and nobody had the time to explain to me how the warantee worked or even how it wasn't covered by Subaru. The manager of Les Schwab Tires in Renton took the initiative and called Yokohama directly, on my behalf, and persuaded them to release a single tire for retail sale. IF I'd recieved that sort of service from Chaplin Subaru, I'd probably be a customer for life. Instead, I don't believe I'll be giving them a second opportunity to piss me off.
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I just moved to Seattle and did a lot of research on dealerships in the area so I didn't get screwed as a single female looking for a new car. This place kept showing up as the place to go to, so I... More

I just moved to Seattle and did a lot of research on dealerships in the area so I didn't get screwed as a single female looking for a new car. This place kept showing up as the place to go to, so I decided to check it out. Absolutely no pressure sales--it's incredible. I left the dealership and came back three times, and each time I got no pressure. Then, as I started to shop around, I was sending Tim in Sales (my contact) the other offers I was getting from other dealerships, which were better offers than his. That's when he got an attitude. He started pulling the "I'm a poor salesman" thing, trying to play on my guilt, etc. So I made him an offer, knowing that he had the choice to turn it down. Of course, he accepted it (because all car salesman want to make a deal) and then acted like he was soooo sad/ disappointed while he was showing me all the features the car had, after I had purchased the car. He's a poor actor--I know he's still the top producing salesman there, so his little act didn't fool me. But it's great because they let you test drive the car by yourself--which is wonderful--no pressure sales! However, the Service department is terrible. Terrible structure, terrible systems, they overcharge for everything, terrible service! I hate their service department--so if you want a dealership that will treat you well from beginning to end, don't go here! But if you're interested in a no-pressure sales experience, this is the place!
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Having made an appointment early last week for a Monday 9 AM drop off to have a simple diagnostic run, I was called at 3:50 PM by the service department to say that after nearly 7 hours, they had... More

Having made an appointment early last week for a Monday 9 AM drop off to have a simple diagnostic run, I was called at 3:50 PM by the service department to say that after nearly 7 hours, they had not touched my car and needed to keep it until the following day. They had no idea when, or for certain *if*, they'd get it looked at the next day. No loaner car, no diagnostic, no clue at what customer service means. If it is important that your car dealership does what they should *when* they say they will and do a good job of it, call Campbell Nelson VW at (425) 778-1131. It's worth the time and gas money to drive to Edmonds for real customer service.
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We bought a Subaru Outback at Chaplin's in December 2005. They were very low-key and no pressure. They let you take the car out as long as you want (okay, within reason) for a test drive. And you... More

We bought a Subaru Outback at Chaplin's in December 2005. They were very low-key and no pressure. They let you take the car out as long as you want (okay, within reason) for a test drive. And you get to take it out by yourself. I drove it home to try it out on my driveway and make sure the car didn't bottom out going over my curb (it didn't). We took a couple of days to make the offer. My husband accidentally wrote down a price $200 above what he meant to write down and gave it to the salesperson. When the salesperson came back and said the offer was accepted, my husband said, oops, I meant to say $200 less. The salesperson didn't even get mad, bless his heart. They accepted the new offer. There hasn't been quite as much follow-up as I would have liked in checking to see if we like our new car but I guess I am spoiled that way. All in all, a very good experience (although their parking lot is VERY cramped!!!).
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