Yay, finally another good review! I have been looking everywhere on-line and have only found bad things written, so it was nice to see someone else felt the way I do. Although I do know that most of the people who write reviews do it because they are mad. But, what can I say, I'm an internet junkie! Anyway, I recently got married in a Brides by Demetrios gown and am so pleased with my experience. Although I will admit I was nervous along the way. I had tried a few places before going there and had become really fed up with all the dresses looking the same. My mom and I decided to try demetrios and I ended up finding a beautiful gown and made a lasting friendship with my consultant who even came to my wedding! Everyone there has been really friendly and even came out to help my mom and I decide between two gowns I was stuck on. I only had one time that I wasn't called back and my consultant apologized and explained that she hadn't been working for the last couple of days. Whether this was true or not, I did ultimately get my questions answered. I don't know why other people havent been called back; maybe their consultant wasn't like mine. I do think it has a lot to do with the relationships you make. My gown came in actually a couple of weeks early and needed a little bit of alterations, but I knew that when I ordered, plus, I am happy to say, I had lost a little more weight between then and when I was measured ; ) Only 'bad' thing I would say is that it was hard to get an alterations appointment when I needed (they don't do them on weekends) and so I had to brave the I-90 traffic after work (not an easy task). Of course, like all internet junkies, I googled Brides while waiting for my gown and found all these bad reviews and had a minor freak out. I called Brides, probably sounding like a Bridezilla, and they calmed me down and assured me everything would be okay and it was. Still don't know about everyone else but it sounds like you might have caught them on a bad day. Oh well, you can't please everyone, but I can say that my experience was amazing and that I am recommending them to everyone I know. One of my bm's is getting married now and we ordered our gowns through Brides also. So far, so good!