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I was referred to the Paule Attar Salon over 1 1/2 years ago and have had the best haircuts of my adult life, including when I was a stylist myself. Sue-the-stylist takes the time to ask what you... More
I was referred to the Paule Attar Salon over 1 1/2 years ago and have had the best haircuts of my adult life, including when I was a stylist myself. Sue-the-stylist takes the time to ask what you want and truly cares how I managed the last cut/style. She never loses sight of the client's wishes. I personally know at least 4 of her clients and we've all been very pleased with her since inception. I always feel very stylish when I leave and chatting with her is always a pleasure! The front desk is very professional and always have a smile.
Pros: Caring, friendly, professional staff
Cons: na
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Thanks to other reviewers, I tried Aleeta at Paule Attar. She was wonderful! Prior to my appointment, I was a bit anxious about trying someone new. I called Paule Attar’s receptionists three times... More
Thanks to other reviewers, I tried Aleeta at Paule Attar. She was wonderful! Prior to my appointment, I was a bit anxious about trying someone new. I called Paule Attar’s receptionists three times with questions and had to change my appointment time once. On all the calls, Paule Attar’s receptionists were very kind and patiently answered all of my questions.
When I got to the salon, Aleeta met me at the front counter. Once at her station, we chatted a bit about my current hair color and then she spent some time determining the right combination of colors for my base color and highlights. During the process, I was provided with all of my favorite salon perks; current fashion magazines, herbal tea, and little plastic sleeves to protect my eyeglasses from the color treatment. After the color process, Aleeta did a lovely job styling my hair. The color looks rich and natural. I totally recommend her and the salon.
Pros: Friendly competent staff
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April 14, 2009
My name is Heinz Mikulka, Ms. Paule Attar and I are the owners of the Paule Attar Salon and Spa. We recently were made aware of two very negative postings to city search and since... More
April 14, 2009
My name is Heinz Mikulka, Ms. Paule Attar and I are the owners of the Paule Attar Salon and Spa. We recently were made aware of two very negative postings to city search and since city search does not provide a venue for rebuttal or any way to contact the unsatisfied clients to correct those unpleasant experiences, we need to use this forum.
The only reason we know the identity of the poster from February 20th, 2009 is because this was initially posted on the Insider Pages site and this site allows for a response, subsequently this review was removed from the site.
The second review from March 8th 2009 gives us no opportunity to correct a bad client experience. The only thing I can do is to clarify that we should not be accused of overpriced services, our hair cutting prices start at a very realistic $45 for staff with a minimum of 2 years salon experience and go up to $ 120.00 for master stylists with more than 20 years of working abroad (France, England, etc) and in the US. I also like to take exception to our salon being described as dirty, I invite any one to come to our business to check for themselves, have a cup of coffee or tea and let me know if we are falling short in the cleanliness category and where we can improve. The fact is, that when the Department of Licensing, and they are tough, inspects our premises, we always have their highest rating.
We also realize that we are at times falling short in achieving the perfect experience for our clients, may it be at the front reception or in our technical skills.
One must put the negative postings in perspective, we have been in business nearly 20 years and serving on the average 160 clients a day, we are employing 40 staff members, most of them have been with us for at least 5 years, a few of them for more than 10 years.
We also must be aware of the fact that most customers only post on this and other forums when they are dissatisfied, very few clients write a positive review, unless they are prompted by their stylist or technicians to do so. Many of our competitors have only brilliant reviews and in most cases the syntax of the posting is pretty similar, letting me to believe that their clients may have been coached.
I hope this makes sense, thank you for reading
Heinz Mikulka
Pros: Example: best croissants in town
Cons: What are the drawbacks?
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I finally made an appointment after asking several women where they got their hair cut/colored and hearing 'paule attar' again and again. I have been seeing Alita for over a year and she is the best... More
I finally made an appointment after asking several women where they got their hair cut/colored and hearing 'paule attar' again and again. I have been seeing Alita for over a year and she is the best I've found in my 5 years in Seattle. Worth the drive to Bellevue.
Alita listens to what I want and also makes suggestions. I appreciate that she discusses options and makes sure we're on the same page BEFORE she colors my hair. It is a pet peeve of mine when a colorist gets out all the little hair color samples and asks me to point at what I want. I am not a professional. Alita never does this and I always get a great result!
Pros: friendly staff, clean, experienced stylists
Cons: on the eastside
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This was my first and last visit. The front was rude, haughty, and unprofessional. They acted like I was bothering them. No smile, no greetings or welcome. "Are you checking in? Have a seat." ... More
This was my first and last visit. The front was rude, haughty, and unprofessional. They acted like I was bothering them. No smile, no greetings or welcome. "Are you checking in? Have a seat." What kind of customer service is that? I had a haircut by Paul, no actually she butchered my hair. I look like I went through a shredder. Instead of listening to my concerns, she did what she wanted. Now I'm waiting for it to grow out. The whole environment was dirty, chaotic, with Paul yelling at her assistants in front of customers. I didn't come there to hear that kind of nonsense. Show some professionalism and conduct business behind closed doors.
Pros: none
Cons: Overpriced, no care or quality
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I really do not recommend getting any service here. The staff is extremely unprofessional and rude. I had the worst haircut here and asked to get it fixed free of charge and the manager hung up on... More
I really do not recommend getting any service here. The staff is extremely unprofessional and rude. I had the worst haircut here and asked to get it fixed free of charge and the manager hung up on me. The hair dresser did not give me the hair cut I requested at all. Now, I am going through the growing out phase (frown). She went wild and did her own thing. Horrible, Horrible, Horrible! Big regrets for going here.
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I came in feeling so blah about my hair but could not pin point what was wrong! Aleeta just looked and me and said "Don't take this wrong but you have no sassiness to your hair, its a little 1994... More
I came in feeling so blah about my hair but could not pin point what was wrong! Aleeta just looked and me and said "Don't take this wrong but you have no sassiness to your hair, its a little 1994 Jennifer Aniston. Some of this needs to go." I almost fell out of my chair I just burst out laughing! But I am in love with her for her honesty. I had just had my haircut 4 weeks earlier and all that stylist wanted to do was the same old trim. Well the long and short of it is (ha ha) she gave me a beautiful and chic haircut. I feel BRAND NEW!
THANK YOU ALEETA
P.S. They give coupons for your second visit and for people you refer in
Pros: coupons
Cons: limited parking busy lot
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I started having facials at Paule Attar by Krysta approximately 1 year ago and have noticed a remarkable difference in my skin. It is much more supple and many of my wrinkles have disappeared. ... More
I started having facials at Paule Attar by Krysta approximately 1 year ago and have noticed a remarkable difference in my skin. It is much more supple and many of my wrinkles have disappeared. Krysta is helping me age gracefully by personalizing my facial treatments. I would highly recommend Krysta as an your aesthetician.
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I went in with my best friend before her wedding for massages, facials and a style. Wow, when I was getting my massage I can hear the staff talking loudly. Why? Also, when I was on the bed face... More
I went in with my best friend before her wedding for massages, facials and a style. Wow, when I was getting my massage I can hear the staff talking loudly. Why? Also, when I was on the bed face down there was a bunch of wax on the part I put my face on! I had wax all over half my face and then on my hands when I wiped if from my face. So does that mean they don't change the sheets? OR the face cover? That's just dirty! I don't care if someone was there in front of me to wax their face. CHANGE IT FOR THE NEXT PERSON PLEASE! It was hard to relax when you can hear people laughing and talking loudly! The staff in the front was very unfriendly. They looked us both up and down as though we couldn't afford to be there. NO WARM SMILES WHATSOEVER. I knew better than to talk to the manager that day because I didn't want to stress out my best friend who was getting married the next day. Best advice to management is to make sure massage and facial rooms are in a quiet area, and staff in front are friendly to patrons, go above and beyond in service, that's what keeps people coming back for more. People pay good money to get their service. If you are feeling like you can't bare to smile and be friendly to patrons GO HOME. Anyways, I did end up paying 20% tip for my service because the staff working on me was decent, but the front desk people need work. I will not be returning. There are plenty of other places that will give me better service for what I pay!
Pros: None
Cons: Unfriendly staff, bad parking, & subpar service for $
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My girlfriend and I have been regular patrons at Paule Attar and have been extremely pleased with the outstanding service we have received from the staff.One particular crew member was beyond great.... More
My girlfriend and I have been regular patrons at Paule Attar and have been extremely pleased with the outstanding service we have received from the staff.One particular crew member was beyond great. She was extremely friendly and made the process painless. I was a bit nervous to be waxed but the request came from my girlfriend I believe the esthetians name was Kelly. She waxed my eyebrows and has worked on my girlfriend on numerous occasions. We both highly recommend Paule Attar to friends and family. We will continue to be loyal patrons and especially if the esthetian who worked on us remains with the crew.
Pros: na
Cons: na
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