We went to Lexus of Belluvue to purchase my son a used car listed online. Once there, we were shuttled between two salespeople. I can only presume that they were busy with larger commission sales... More

We went to Lexus of Belluvue to purchase my son a used car listed online. Once there, we were shuttled between two salespeople. I can only presume that they were busy with larger commission sales because we were repeatedly told the car we were purchasing was listed lower than it should have been and would normally have been wholesaled out before they had to fix oil leaks, etc. After 3 1/2 hours of waiting for them to find the car, waiting to print the paperwork, waiting to confirm what they would fix (and wouldn't) we had to deal with the stereotypical pushy used car salesman. The first two salespeople were great and low key. Once we finished with Mr. Pushy, we were shuttled to finance. After telling her four times that we were not interested in the extended warranty, she finally got the message.
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Went there for a key. Everyone in suits, cooing like doves at me. Bunch of skinny bone-showing micro models wandering around on heels answering the phones. Lots of polo shirts and boaters with no... More

Went there for a key. Everyone in suits, cooing like doves at me. Bunch of skinny bone-showing micro models wandering around on heels answering the phones. Lots of polo shirts and boaters with no socks getting their cars fixed. Jesus, this place is out of a Tom Wolfe novel. Why don't we call it "Backfire of the Vanities?" Yes, they treated me ok, but its just a car and I don't want my shoes shined and my ass powdered when I take my car in for service. Can't we get some down home White Center attitude instead? At least that would be genuine and not creep folks out.
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I was sure in for a big surprise when I walked into Lexus of Bellevue to purchase a Lexus Coupe. The sales department was first class - everything went perfectly (in contrast to my horrible... More

I was sure in for a big surprise when I walked into Lexus of Bellevue to purchase a Lexus Coupe. The sales department was first class - everything went perfectly (in contrast to my horrible experience with Bellevue BMW) with talking price, scheduling times for test drives, etc. (I might also mention that I prefer the BMW product over the Lexus, but the sales experience between the two Bellevue area dealerships was completely opposite). Once owning the Lexus, I came back for a service issue and that is when my second surprise arrived - I don't think they could have handled it any worse. The car was not only not fixed, but they scratched the door and gave me back my car with nothing fixed and more damage. Trying to get this issue resolved was absolutely horrible. I finally went to my sales guy and said, "Look, Dude, you were great, but what the heck is going on over here in service?". He apologized and handled the issue and urged that I write a letter, which I did. But I shouldn't have to write a letter to get my Lexus serviced and even though I wrote a letter, I was not compensated in any way other than the fact they took my car for a week while they had the door repainted. Even then the problem wasn't resolved and it took yet a 4th trip to get the issue fixed. The attitudes and overal customer experience at Lexus of Bellevue in service is very poor, so I would recommend purchasing a Lexus there, but servicing it elsewhere (Lexus of Seattle, etc).
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