I've been going to Eschen for over 7 years and Gary and Alex have always been fair and professional without exception. I don't know what shop the other reviewer, John D, is talking about, but he's confused because Eschen does has never overcharged me and they never do unecessary work. In fact, this family run business typically goes above and beyond to treat their customers right. They'll even give you a ride to work after you drop off your vehicle. Gary has over 35 years of experience with Japanese vehicles and I've never left his shop disappointed.