Breaking News Safelite Auto Glass Corp. /SGC Network, making false claims. @MiamiHerald.com SGC, a glass claims network contracted with most major insurance companies, and authorized to... More

Breaking News Safelite Auto Glass Corp. /SGC Network, making false claims. @MiamiHerald.com SGC, a glass claims network contracted with most major insurance companies, and authorized to file a glass claim with access to millions of policyholder’s information. Owners and some policyholders, alleging the group staged and filed fraudulent claims. Picking random names from their database and dispatching a claim to Safelite Auto Glass, (a parent company) service centers nationwide. The service centers
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I had a fairly large chip on my windshield - a little bit bigger than a quarter. I left it for a few months and then I finally called Safelite as it is covered by my insurance. They offered to come... More

I had a fairly large chip on my windshield - a little bit bigger than a quarter. I left it for a few months and then I finally called Safelite as it is covered by my insurance. They offered to come to my work place to fix it on the stop. They were professional and explained what was going on - it was sealed and fixed in 15 minutes.
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Warning! If you have a glass claim on your car, don't let your insurance company suggest a company for you. Most, if not all insurance companies contract with another company that takes care of... More

Warning! If you have a glass claim on your car, don't let your insurance company suggest a company for you. Most, if not all insurance companies contract with another company that takes care of their glass claims. You might think that you will be treated better by going through the contracted company, but in my case that was not the case. I have Farmer's insurance which uses Farmer's Glass to handle claims. Farmer's glass is managed by Safelite Auto Glass. I had a claim for comprehensive damage to the front fender, hood and windshield of my car. I had the car in the body shop for the body damage, but could not get the windshield done that day. I paid the $500.00 to the body shop. I was told by the insurance company that I could have it done at a later time and was assured that this would not cause a problem and that I would not be asked to pay another deductible. I set aside a day that I could be home from work and waited for Safelite Auto Glass to arrive. When the technician came, he said that I owed 374.00 before they would begin work. I explained that I had already paid the 500.00 deductible and showed him my receipts. He called his supervisor and I heard the supervisor say that I would have to straighten it out with my insurance company. I spent the next 3 hours on the phone talking to various people at my Farmer's insurance agency, Farmer's Auto Glass, Safelite Complaints department (which didn't even apologize for my inconvience). Finally my agency told me to pay for it out of my pocket and give them the bill. I got 3 quotes on-line for 275.00, 285.00 and 295.00. I called two other places in my area and got quotes of 285.00 and 289.00. I chose Speedy Auto Glass at 285.00, but I'm going to have to take another 3 hours away from my job to get the work done. This is a total of about 6 hours of missed work that I could have avoided if I had just taken my car to a shop instead of having Farmer's glass (AKA Safelite Auto Glass) send their mobile truck over. Also, Safelite was 90 to 100.00 more out of pocket than any other place that I called. So here is the scam. Your insurance company is getting a big break from the company that it contracts with to put in your windshield. If the amount is below your deductible, you may be charged a much higher rate out of pocket. The insurance company wins. The glass company wins. You lose. If your windshield is broken and you insurance company asks if you would like them to suggest a company for you DON'T DO IT! They cannot make you go to their contracted company nor can they penalize you in any way. Call around for estimates and choose the best shop with the best customer service and the best times for you to get the work done.
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I work in the auto repair business and I have used safelite for years for my own vehicles, but I have also sent many of my customers there. The service is always prompt, they match prices from other... More

I work in the auto repair business and I have used safelite for years for my own vehicles, but I have also sent many of my customers there. The service is always prompt, they match prices from other window and glass outfits. Best of all they know what they are doing. we've never seen a leak yet! They offer windows and glass as well as gluing those pesky rear view mirrors back on! I can usually get a same day appointment in house or a mobile service call.
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