Very difficult to schedule appointment. People at service center seems to be very busy and you have to leave your phone number to wait for them to call you back. It happened twice and each time I... More

Very difficult to schedule appointment. People at service center seems to be very busy and you have to leave your phone number to wait for them to call you back. It happened twice and each time I was on hold for more than 5 mins. And they can be a little rude - maybe they are too busy.... I wouldn't recommend this place to get repair/service your BMW.
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The service is great. I had my vehicle in and it was out of warranty and they took care of it.

The service is great. I had my vehicle in and it was out of warranty and they took care of it.
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Despite the previous 5-star posts (all by the same person interestingly), my experience with this dealership has been far less than ideal. The quality of service and work as far below what you... More

Despite the previous 5-star posts (all by the same person interestingly), my experience with this dealership has been far less than ideal. The quality of service and work as far below what you would expect a luxury car dealership. Avoid if possible.
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I understand the last posting. If something went bad you should not return. I just know everytime I go their they go beyond my expectations. They are very friendly and clean my vehicle for me.

I understand the last posting. If something went bad you should not return. I just know everytime I go their they go beyond my expectations. They are very friendly and clean my vehicle for me.
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I have needed relatively minor maintenance and scheduled service for my E39 and have twice taken the vehicle to BMW Bellevue. Their service receptionists have treated me like I was complicating... More

I have needed relatively minor maintenance and scheduled service for my E39 and have twice taken the vehicle to BMW Bellevue. Their service receptionists have treated me like I was complicating their days just by speaking to them. The service department (which, incidentally, took 3 weeks to get into)demanded that the vehicle be delivered early in the morning and still didn't even begin the work they scheduled until well after lunch(instead leaving me stuck in Bellevue six extra hours. Even though the work was scheduled almost a month in advance, they still couldn't provide a loaner car. There was no one available to explain the work that had, eventually, been completed. Instead, I had a young receptionist turn around the paperwork I was trying to decipher and recite back what I had already read. They couldn't find my keys, the car was filthy and, to top it off, someone had already filled out the critique form on my behalf (giving the service department five stars in ALL catagories!) I promptly asked for another...
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BMW of Bellevue has been great, Their service is a 5 star rating. They covered a repair for me under warranty and the vehicle was out of warranty.

BMW of Bellevue has been great, Their service is a 5 star rating. They covered a repair for me under warranty and the vehicle was out of warranty.
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I again had my vehicle serviced at BMW of Bellevue and they were very helpful. If you do not like the dealer why would you go their ?

I again had my vehicle serviced at BMW of Bellevue and they were very helpful. If you do not like the dealer why would you go their ?
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I keep getting had by these guys. I live on the Eastside and prefer to do business where most convenient, but after several bad experiences I started taking my car to BMW of Seattle, which runs a... More

I keep getting had by these guys. I live on the Eastside and prefer to do business where most convenient, but after several bad experiences I started taking my car to BMW of Seattle, which runs a much better shop (though still not what I would consider great, just a lot better than BMW of Bellevue). One day my BMW broke down and I had to tow it in the evening. BMW of Seattle's lot is closed at night (fences) so I had to tow it to a lot that would accept a night drop. So, I gave BMW of Bellevue another chance. Sure enough, they fell down on the job. Everything was late, communication was poor, and the work was not completed. They only took care of half of the job, I had to return. When I returned, they did not wash the car, and my car was even dirtier than when I brought it in. To make matters worse, the service adviser that helped me begged me for "5 stars" on the survey. Whn I told him I didn't feel that "5 stars" was not what I felt was accurate, he got angry with me and told me how it is tied to his pay check, and more, I was shocked. After all of this, I was given a GUILT TRIP by a service adviser. This dealership continues runs a subpar operation (by any standard) that is an EMBARASSMENT to the BMW brand.
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I hate going to this place. It seems that everytime that I go to take my car in, they find something that urgently needs to be fixed and I end up having to spend another $1000. Don't get me wrong,... More

I hate going to this place. It seems that everytime that I go to take my car in, they find something that urgently needs to be fixed and I end up having to spend another $1000. Don't get me wrong, I understand that there is regular maintenance costs. However, I take very good care of my care and it has low mileage so I'm perplexed as to the amount of things that they've needed to replace. What's more, the workmanship is less than great. Simple things like making sure that the sideview mirror is put on straight when replacing it would seem intuitive.
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BMW of Bellevue is the best. I have purchassed several vehicles from this dealer and they are always fair. In service they always treat me great. The vehicles are complicated and if something goes... More

BMW of Bellevue is the best. I have purchassed several vehicles from this dealer and they are always fair. In service they always treat me great. The vehicles are complicated and if something goes wrong in service give them a chance to fix it. They have great people in their dealership. John
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