I live in Baltimore and at first was exited to find a bar which had such a wide selection of beers. The first time I went I had no problems with the place, I had little interaction with the staff,... More
I live in Baltimore and at first was exited to find a bar which had such a wide selection of beers. The first time I went I had no problems with the place, I had little interaction with the staff, just a new bartender who was nice. The second time I went I had problems. The first time I tried to order at the main bar I stood there while at least three guys waved down the bartender, some knowing him by name, cutting in front of me. Finally I decided to try and wave him over, he came over and said he would not serve me if I waved at him and he sees me waiting. He did this in a very rude manner. Finally I got a beer from another bartender. I continued to pay pool and had a few beers. At closing time very aggressive bouncers run through the bar slamming chairs yelling at everyone to get the "F" out and such, treating the same people spending good money like trash. I thought this was supposed to be a classy place but obviously customer service is not stressed to the staff. A good friend of mine went on his birthday and asked the server to recommend a certain style of beer, the server recommended two beers which he had already had before and he asked if they had anything else similar. the server was very rude about it and my friend asked to speak with a manager. The manager came over and basically said if you don't like our service you can get out. Overall I am very disappointed with Max's, they do have an impressive beer selection but I can't justify giving my business to an establishment that lacks so much in customer service.
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