The staff is Incredibly unprofessional!! They never call you back and they have no idea what is going on - who you are or what day it is. I was really disappointed. Too bad - the doctor was... More

The staff is Incredibly unprofessional!! They never call you back and they have no idea what is going on - who you are or what day it is. I was really disappointed. Too bad - the doctor was pretty good - she needs a new staff.
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The doctors are great but the scheduling staff is unprofessional and make it difficult to get an appointment.

The doctors are great but the scheduling staff is unprofessional and make it difficult to get an appointment.
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My husband and I love Dr. Jolet. She has seen our son since he was born almost four years ago. She is patient, answers all my questions, and seems genuinely concerned with his well being. The... More

My husband and I love Dr. Jolet. She has seen our son since he was born almost four years ago. She is patient, answers all my questions, and seems genuinely concerned with his well being. The after-hours service, however, has failed to impress me. My son has asthma, and I need a note giving his day-care permission to administer his inhaler. I was told that the triage nurse could write a note for me. I left three messages over the course of a month and never receive a response. When I finally sounded ticked off in my last voice message, I got a call back stating that the note was available at the front desk. Well, when I picked it up, the note stated that David could be administered a teaspoon of albuterol. My son's name is not David, and he does not take albuterol. Another time, we were half way across the country on vacation when my son started to have a mild asthma attack. We'd been through this before -- I just needed the doctor to call in a prescription for him. It was Sunday, so I called and left a request for a call back from the on-call doctor. Well, after an hour, I took him to minor emergency. No one ever called me back from Southwest Pediatrics. I've stayed with this clinic because I've had a good experience with Dr. Jolet and the other doctors I've seen there. Everyone at the appointment desk has been amazing, too. But I'm thinking about changing pediatricians because of the poor service we've received from other office staff.
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All the DRS are great! I had one problem with one staff member but all the others made up for it and called and apologized .... great people! kking

All the DRS are great! I had one problem with one staff member but all the others made up for it and called and apologized .... great people! kking
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My 3 children have been Dr. Jolet's patients for several years. Not only is Dr. Jolet an amazing and caring doctor, but the staff from nurses to receptionists are always friendly and sweet to the... More

My 3 children have been Dr. Jolet's patients for several years. Not only is Dr. Jolet an amazing and caring doctor, but the staff from nurses to receptionists are always friendly and sweet to the kids.
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Southwest Pediatric Associates consists of three female doctors who include Vaishalee Patil, Kelly Jolet, and Haydee Rimer. Their staff is incredibly friendly and professional. Dr. Patil is my... More

Southwest Pediatric Associates consists of three female doctors who include Vaishalee Patil, Kelly Jolet, and Haydee Rimer. Their staff is incredibly friendly and professional. Dr. Patil is my sons' physician. The coolest thing about her is that she knows me by name and gives me a hug each time that I see her. I feel that I can discuss all of my concerns with her and she takes the time to talk to me and ease the concerns. Dr. Rimer was also there when my second son was born.
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