|
I'm not happy with State Farm insurance, but I can recommend Mr. Moore. He has been my agent for...
More
I'm not happy with State Farm insurance, but I can recommend Mr. Moore. He has been my agent for about two years now and up until this point he has done everything in his power to make things as right as he can make them for me. His office is always available for me when I need their help and he is very accesible. His staff are always friendly and helpful even when I'm oh, so confused by all this insurance mumbo jumbo. They always take the time to explain things to me in a way that I can understand, no matter how long it takes.
Hide
|
|
Wells Fargo Bank
Category:
Prepaid Cards, ATM, Bank, Check, Debit
1601 W Parmer Ln
Austin,
Texas 78727
I have been a Wells Fargo customer for over 4 years now. I have a total of four accounts and all...
More 11 months ago
I have been a Wells Fargo customer for over 4 years now. I have a total of four accounts and all of my finances are dealt with through Wells Fargo Bank. I went as usual today to this location and the personnel told me that I could not deposit my cash into an account. Usually, they look up the account information by the name on the account, but at this time they refused to do so. The so called " Manager" ,Tawana, was extremely rude to me, and told me to take my money elsewhere. Then I called and the same "manager" Tawana answered and proceeded to lecture & scold me and tell me how I was irate. Yes, I did used select language, however it is frustrating when they refuse to take my buisness when I have banked there for years and I have so much money in this bank. I will not be banking with Wells Fargo anymore. I do not think it should matter how frustrated a customer is, customer service is supposed to be a service to assist your customers. I have has several issues with this bank in the past but this was just the icing on the cake. And I am only speaking of this location at Scofield Farms. However, The gentleman that helped me when I went inside the banker that helped me, Patrick, was very friendly and he understood why I was upset and he was very professional. As far as the other staff at this bank goes, thier professionalism is questionable.
Pros: Bankers inside can be helpful.
Cons: Rude Staff
Hide
|
|
When looking for someone to help you invest your money it's good to find someone who wants to keep...
More
When looking for someone to help you invest your money it's good to find someone who wants to keep Uncle Sam out of your pockets just as much as you do. Al Boot is very passionate about putting your money into different accounts that will have you keeping more of your money and keeping the government form taxing you on it.
Hide
|
|
Wells Fargo Bank
Category:
Prepaid Cards, ATM, Bank, Check, Debit
3949 S Lamar Blvd
Austin,
Texas 78704
Closing my late mother's accounts has been a three month exercise in incompetence, chaos and...
More 7 months ago
Closing my late mother's accounts has been a three month exercise in incompetence, chaos and confusion. To even try to accomplish anything, I must go to a branch. The South Lamar branch seems to have a revolving door personnel policy--I rarely even saw the same person in the banker position, despite going on the same day of the week each visit.
To add to that, each time I went in, the previous visit's promise to "take care of everything" turned out to be empty. Often what was done was incorrect, or incomplete, and I kept finding that I had to insist on specifics to accomplish them.
It took three visits to try to get the checking account transferred into my name. Yes, I had all the legal documentation. The third time, the branch manager told me I didn't need to put the account in my name, since I didn't need an estate account. This was the opposite of what one of her bankers had told me on the first visit.
When I went to close the two CDs, I found out that they had not been transferred to my name either. In addition, I found out that my social security number had been put in for the Tax ID number of the Trust, which I had NOT known of or approved. The Trust should have it's own Tax ID Number. After an hour of cooling my heels in a banker's cubical, he returned to tell me there were "two forms that had to be signed by a branch manager" in order to cash out the CDs. Unfortunately, he informed me, their branch manager would not return to the branch for two days. He would not give me the forms to take to another branch, or even tell me the names of the forms. It was all very suspicious.
I then went to the branch on Wm Cannon, but it took 2 hours to finally get the checks for the CDs, and the procedure there was nothing like what the banker at the S. Lamar branch described. They didn't even know anything about the "two forms"! Curiouser and curiouser....The reason it took almost two hours to get the checks, was that nothing had been done to put the CDs in my name, and in fact, we had to apply for a Tax ID Number on the phone, to get everything correct before I could close the CD account.
I CANNOT recommend this firm. The attitude of the banker, branch manager and tellers at S. Lamar was that I was the dead rodent in their lemonade. Now is that the way YOU want to be treated by your BANK?
Pros: They give you free popcorn and coffee--WHOOPEE!
Cons: They make it up as they go, no continuity, very chaotic
Hide
|
|
Wells Fargo Bank
Category:
Prepaid Cards, ATM, Bank, Check, Debit
3601 Far West Blvd
Austin,
Texas 78731
Horrible!!! I am a recent victim of fighting fraudulent charges made to my account. I'm completely...
More
Horrible!!! I am a recent victim of fighting fraudulent charges made to my account. I'm completely shocked by the lack of assistance. I have been robbed & the bank that I have trusted in expects me to live off negative monies for 10 BUSINESS days while they straighten this out. As a single-parent needing gas in my car & food on my table, I'm going to find that hard to do with NO $. Aside from the struggle, the most disturbing aspect has been the complete disregard for customer service. It is the holiday season, so it is easy to be pushed-off because those with authorization are OUT. Those that are IN disrepect the urgency & won't get the help necessary. At the Far West location, the so-called manager should lose her job because she is not doing her job. I only hope that one day she'll be in a similar situation. Naturally, I'll be switching banks!!
Cons: Customer Service is a LOST ART!
Hide
|
|
Wells Fargo Bank
Category:
Prepaid Cards, ATM, Bank, Check, Debit
501 S Congress Ave
Austin,
Texas 78704
How can a bank provide adequate customer service when they do not list individual branch phone...
More 6 months ago
How can a bank provide adequate customer service when they do not list individual branch phone numbers in either the yellow pages or on the internet? All I wanted to do was make an appointment with a notary to make sure they would be there at noon and to insure I did not interrupt THEIR lunch hour. I had to call the general number which serves all branches (approx. 20) for Austin. When they did not provide the option to speak with an operator, I fudged calling a random extension and then I could press "0". I got someone whose computer was down due to lightning, which I understand. But she did not even have a hard copy of branch numbers. How much time do individuals and business waste on this kind of amateur business practice?
Pros: Spoke to someone who did not have back up hardcopy info.
Cons: Poor phone number options
Hide
|
|
Exxon Tigermarket
Category:
Prepaid Cards, ATM, Bank, Check, Debit
7715 E Ben White Blvd
Austin,
Texas 78744
said it didn't go through, paid cash $50, called the bank to see what was wrong, they said...
More 3 months ago
said it didn't go through, paid cash $50, called the bank to see what was wrong, they said nothing, and confirmed the $50 charge. Employee who took the $50 laughed, so did the manager.
Cons: says your credit card didn't work, takes your cash
Hide
|
|
First Horizon Home Loans
Category:
Mortgage Bankers & Correspondents
901 S Mo Pac Expy
Austin,
Texas 78746
(512) 327-7557
I could probably write a book on what this place is like but most of it is our fault for being...
More
I could probably write a book on what this place is like but most of it is our fault for being stupid! We've been in our home for about 8 years and refinanced the first time the mortgage rate went down (mostly to get our payment down). It went down for 2 months, we didn't have enough escroll in our account so it went up $20 more than it was originally. They didn't explain to us that this could happen - our fault for not asking! A few years later the rate went down again, let's refinance again I said. It happened again. Again, we didn' ask if this could happen before we signed the papers - our fault again! Last year.................you guessed it. We refinanced again. This time we asked if this had a possibility of happening and our mortgage guy said No. We signed the papers and away we went. We must be stupid! It happened again. Our house payment is now $14 more than it was when we bought the house. Ask questions and get it in WRITING! All 3 times we had to pay over $2500 to refinance and we're no better off now then when we started 8 years ago. The End.
Hide
|
|
Wachovia Bank
Category:
Prepaid Cards, ATM, Bank, Check, Debit
8045 Mesa Dr
Austin,
Texas 78731
|
|
Wachovia Bank
Category:
Prepaid Cards, ATM, Bank, Check, Debit
2326 S Congress Ave
Austin,
Texas 78704
|