Most understanding employee award goes to you guys. When my husband ordered flowers for our first anniversary and asked for no daises or roses, there was a mix-up in orders and that is just what I... More

Most understanding employee award goes to you guys. When my husband ordered flowers for our first anniversary and asked for no daises or roses, there was a mix-up in orders and that is just what I got. After writing an unfavorable review, a super-nice person named Sarah contacted me and offered to redo my order! Only in Austin, my friends. The new flowers are beautiful, truer to season and so tasteful. Coming from a flower snob, this is quite a compliment! I am happy to say I will reorder without hesitation in the future! Thank you! Pros: So nice and understanding, flowers were beautiful Cons: Wished we would've started this way!
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Charlotte has great service with absolutely beautifully arranged gifts. The flowers are always the freshest in town. Pros: Flowers are always fresh Cons: Has absolutely beautiful... More

Charlotte has great service with absolutely beautifully arranged gifts. The flowers are always the freshest in town. Pros: Flowers are always fresh Cons: Has absolutely beautiful arrangements!
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I ordered an anniversary beautiful arrangement from charlottes to give to my girlfriend of 6 months, and found the flowers to be absolutely gorgeous. They treated me with great service and made sure... More

I ordered an anniversary beautiful arrangement from charlottes to give to my girlfriend of 6 months, and found the flowers to be absolutely gorgeous. They treated me with great service and made sure to keep me happy. Charlottes was the best choice to keep things simple and still get amazing results. Pros: Good service, fresh flowers, on time delivery, caring staff Cons: none
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Received beautiful cut flower arrangement for Mother's Day. Have given my flowers a good drink of water every day since delivery. They have rewarded me by adding a bright spot to my home and my... More

Received beautiful cut flower arrangement for Mother's Day. Have given my flowers a good drink of water every day since delivery. They have rewarded me by adding a bright spot to my home and my day. This is the sixth day (Friday) including Sunday that I have enjoyed my flowers. The arrangement appears that it will last into next week, some of the flowers may last beyond that. I plan to continue my daily watering until the last one fades away. What a wonderful Mother's Day remembrance! Thanks for an excellent fresh cut flower arrangement. I have never been disappointed throughout the many years of receiving flowers from Charlotte's. Pros: Beautiful arrangements, great staff! Cons: None that I am aware of!
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A real friendly group there. I am very particular when it comes to giving flowers as a gift. Sometimes my mood and the occasion dictates what I give. Sometimes it's just one simple flower and... More

A real friendly group there. I am very particular when it comes to giving flowers as a gift. Sometimes my mood and the occasion dictates what I give. Sometimes it's just one simple flower and sometimes it's a nice arrangement. Whatever it may be they have always accommodated. Whatever the arrangement whether one flower or many, the way it is put together has always been right on! Whatever your reason your reason for giving flowers give the folks at Charlotte's a shot at your business. Pros: Staff is great Cons: I don't have a reason to say anything negative (really)
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I recently payed $90 for a "premium arrangement,and still ended up looking cheap in front of my girlfriend. Most of the flowers were already half-dead, and upon closer inspection, we saw that... More

I recently payed $90 for a "premium arrangement,and still ended up looking cheap in front of my girlfriend. Most of the flowers were already half-dead, and upon closer inspection, we saw that several of the flowers had been spray painted! It looked tacky and cheap, and did not help to put her in a "romantic mood", if you know what I mean...what a rip-off. Cons: spray painted, half-dead flowers
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My husband & I currently live in different cities, and when he wanted to send me anniversary flowers he called Charlottes to send an arrangement to me. They completely disreguarded the order that... More

My husband & I currently live in different cities, and when he wanted to send me anniversary flowers he called Charlottes to send an arrangement to me. They completely disreguarded the order that day and didn't even put it through, so I never even recieved the flowers that my husband payed almost a $100 for. My hubby and I weren't able to spend this anniversary together, and this just added to my disappointment. Cons: Poor customer service
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I decided to take a chance on this florist regardless of a couple of negative reviews and I am glad I did. The employees took great care of me and were patient with my indecisiveness. I placed my... More

I decided to take a chance on this florist regardless of a couple of negative reviews and I am glad I did. The employees took great care of me and were patient with my indecisiveness. I placed my trust in their expertise and they produced an incredible arrangement.
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I received an arrangement yesterday from my mom for my birthday, the flowers looked beat up and droopy. I called and the lady I talked to told me that they just hadn't opened up and they were brand... More

I received an arrangement yesterday from my mom for my birthday, the flowers looked beat up and droopy. I called and the lady I talked to told me that they just hadn't opened up and they were brand new flowers and they will open up and be beautiful tomorrow and last a week. I woke up this morning and half are dead. My mom picked this place because of the good rating on this site. Don't be fooled. I also received an arrangement yesterday from FTD and it was drop dead gorgeous, I have used them in the past and never had a problem. With Valentines day coming up I would go with what you know better to be safe than sorry! ****************UPDATE: I called the store for a second time and and talked to a gentleman who said he could send me something similar but that's just how those flowers were. I felt insulted like I didn't know what dead flowers looked like. After seeing my review I got a call from Charlotte she said she would send me something and was worried about the review. When I got the new arrangement it was beautiful. A complete 180 from the first ones. Beautiful arrangements can come from there just wish they had made such an effort the first time around. Wish I could upload pictures so you could see the difference.
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I received flowers today from my wonderful boyfriend and I feel completely disappointed in how the arrangement looks, mostly cause I feel he got ripped off. It looks NOTHING like the picture on... More

I received flowers today from my wonderful boyfriend and I feel completely disappointed in how the arrangement looks, mostly cause I feel he got ripped off. It looks NOTHING like the picture on their website. The flowers are the same flowers promised, it just looks about a third of the size it was supposed to be and most of that is greenery and filler. I kind of feel he could have gotten a nice arrangement from a local grocery store for a lot less than he paid. I would not recommend this florist to friends. It was very disappointing for him to have spent the time and money in trying to send me flowers and to then see what was delivered.
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