Elephant Moving really saved my a** last week! I was supposed to move at 8am on Dec 24th with another company and they didn't show up! I called them and called them and the bums never answered the... More

Elephant Moving really saved my a** last week! I was supposed to move at 8am on Dec 24th with another company and they didn't show up! I called them and called them and the bums never answered the phone. I started calling around to other moving companies in hopes that someone could help. Some were closed, some were full for the day and because of the holiday were closing early. I didn't have a lot of stuff to move, but I had to get it done so I could go out of town in the evening to see my family for Christmas (my lease ends while I am out of town and I had to be out!). Elephant Moving was able to fit me in that day, they didn't apppear to charge any extra fees or jack up the rate really high, and the crew that showed up to move me was really nice even though I suspect they were supposed to go home earlier and got stuck with my move instead. They did a great job, they did it really fast, and there was no complaining or anything despite the holiday that I was delaying for them. I was so stressed out because I got screwed first thing in the morning, but by the afternoon I was moved and able to get out of town to see my parents. I told them that I might not be able to make it because my movers didn't show and I had to find a way to move even if that meant doing it myself. They were so happy to see me and I was really pleased to be there. Elephant Moving saved our Christmas, and they helped me out with a smile. Next time I move I will call them without a doubt. Thanks guys, and happy holidays! Pros: friendly, helpful, came on short notice
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I used elephant movers last week when it was freezing out side the crew was Awesome I cant say how mach I appreciate the good hard work that crew did in order to move us thank you elephant

I used elephant movers last week when it was freezing out side the crew was Awesome I cant say how mach I appreciate the good hard work that crew did in order to move us thank you elephant
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Moved me in Austin. Just a local apartment to apartment type thing. Crew showed up on time and got down to business. They had my apartment wrapped up and ready to go in no time and the stairs were... More

Moved me in Austin. Just a local apartment to apartment type thing. Crew showed up on time and got down to business. They had my apartment wrapped up and ready to go in no time and the stairs were no problem. The delivery was super smooth since it was to a 1st floor, and the guys got it all done in less than 2 hours. They were friendly, didn't complain, and got the job done. I appreciated how fast and efficient they were, and the price was as promised. On a side note, my girlfriend told me I should tip the movers - I had no idea that was like a standard thing - so I asked the guys and they said they do get tipped by a lot of their customers (so I did as well since they did a great job). Just thought I would pass that on since I had no idea. Great crew, great move. Will use them for sure next time I move. Pros: really nice, friendly movers
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Had a good experience on my recent move to NYC. The pickup crew was friendly, the office was nice. I had an on-site estimate and asked for a binding price. The total cost was as expected but I... More

Had a good experience on my recent move to NYC. The pickup crew was friendly, the office was nice. I had an on-site estimate and asked for a binding price. The total cost was as expected but I needed a shuttle which I was hoping to avoid since the truck was too big to turn down my street. I kind of figured it would happen though so I wasn't surprised. The delivery driver was nice and patient even though the stairs were narrow and he had to work pretty hard to get my sofa upstairs. The delivery came in about a week so I didn't have to wait too long for my stuff. Would use them again or recommend them to friends. Two thumbs up! Pros: friendly staff, friendly movers
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Local moves maybe fine, but I had a horrible experience with an interstate move from Austin to Irvine Calif. The initial quote was $2000. Then, after a representative visited my Austin apartment at... More

Local moves maybe fine, but I had a horrible experience with an interstate move from Austin to Irvine Calif. The initial quote was $2000. Then, after a representative visited my Austin apartment at my request, the quote went to $3000 because of furniture I had in storage. By the time the furniture arrived in Calif (the movers kept my items on the truck until I paid in full and signed all their documents), I was charged about $5300. Make sure you get all the documents you have to sign in advance and get a fixed price for your move. Otherwise you WILL get screwed. The movers lost material, returned the following day with the missing components, but wouldn't complete moving and assembling all items unless I paid more money. If you are moving out of state, don't use Elephant. Pros: Pickup was fine Cons: Kept raising the cost by the time furniture arrived in CA
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Elephant Moving moved us from North Austin to Dripping Springs last week and swear I will never use other movers again - they were FANTASTIC! I cannot praise them enough. The move went so smoothly... More

Elephant Moving moved us from North Austin to Dripping Springs last week and swear I will never use other movers again - they were FANTASTIC! I cannot praise them enough. The move went so smoothly and the crew was so wonderful through the whole process. Our estimator told us up front that we definitely had 2 truckloads of stuff, which I know already since our 4 bedroom house is pretty full and used 2 trucks last time we moved. We decided to pack ourselves and used their rental crates that they delivered a few days before the move. We tried our hardest but there were some last minute items that we just did not have time to pack up - no problem when I called the office and told them I would need help with that the next day. They were flexible and pleasant about it and they made sure the movers brought some extra crates just in case. The crates are awesome! I don't think we would have managed to pack nearly as much as we did without those crates. They made packing a breeze compared to the usual box method and I didn't have to worry that my kids were packing things badly since there's no chance of the crates getting crushed in the truck! On move day the crew was polite and worked really quickly. The whole crew was great but a couple of the guys were exceptionally strong, like superhero strong, and were lifting our heavy pieces like they weighed nothing. I really felt comfortable with them because they were so careful with our stuff. They wrapped everything as promised and were even able to transport a lot of items that I thought I might need to take myself like the computers, plants and pictures. Our new house is brand new and they really tried to keep it in pristine condition. The crew put cardboard on the stair bannister and laid pads on the floor and on the doorways. There was some trouble getting the appliances into the utility room - the wall got a bit dinged up - but overall they worked to make sure nothing was damaged. I even saw them carrying a few things by hand to avoid going over a section of shiny tile with their equipment and I really appreciated the effort. We haven't finished unpacking but so far I haven't found anything broken (did I mention how awesome those crates were?!). I have moved a few times over the last decade and the quality ranged from so-so to criminally bad. This was not like any of those experiences. I will only use Elephant Moving from now on because I know I won't have to worry about my stuff, my house or even my packing. They have it all totally under control and I would recommend them to anyone. Pros: careful, pleasant, quick and strong!
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I chose Elephant Moving because of the high ratings they received. However, we soon realized the ratings may not tell the whole story. I have moved a number of times in the past and this has been,... More

I chose Elephant Moving because of the high ratings they received. However, we soon realized the ratings may not tell the whole story. I have moved a number of times in the past and this has been, by far, the worst experience of all. This is the first time I had such bad service that I felt compelled to complain. Elephant Moving, Inc. moved our furniture and belongings earlier this year. In preparation I contacted Elephant moving and had them perform an onsite walkthrough of my house before the move in order to receive an accurate estimate of the move, allow them to gauge the amount of items needing to be moved, and in general to help the move go smoothly. The day of the move Elephant Moving brought a truck that was too small to hold all of my goods (they claim it was the largest they had, which I wish I was aware of BEFORE I chose them to move us). I was surprised because they had come to the house to do a visual before the move and there was no reason to have brought a truck that was too small. At first the company wanted to charge for either a second trip for the first truck, or a $100 to bring the second truck. After 45 minutes of discussion (during which the movers were pretty much doing nothing), Elephant Moving agreed to bring the second truck at no cost, although I still lost the time that was spent resolving the issue. As a result they ended up having to bring a second truck and had strapped a number of items to the back of the first truck before they left. One of the items was my barbeque grill, which during the trip to the new house actually fell off the truck into the road and was severely damaged. Once all of the items finally arrived to our new house the mover put an 8 inch gash across 3 or 4 boards in the wood flooring while setting up a chair in the living room. The flooring is $13/sq ft and the labor cost to fix each board according to the quote I received was $95/board. Realizing the extent of the damage of those two items, as well as two other items (my child?s soccer goal and a glass pitcher), I took pictures and filed a complaint with Elephant Moving. I quickly received a response that by law I would receive an offer within 90 days of the receipt of the complaint. After 92 days I wrote an email to Elephant Moving notifying them that they were delinquent in responding and I would be filing a complaint if either I did not receive a response, or the offer was not acceptable. Two days later I received a response from Elephant Moving with an offer of $42 for the grill, nothing for the soccer goal or pitcher, and $50 for the damage to the flooring. Bottom line, don't believe the ratings. Brian, the guy who answers the phone, is great and so were the movers, but beyond that I question how they are able to stay in business. To compound the injury of damaging our stuff they waited as long as they possibly could before trying to settle the complaint. There is no reason to have not been upfront about the size of their trucks especially since they did an on site visual! There are too many good movers out there, don't take a chance with this one. Pros: The phone rep and movers were actually really friendly Cons: Poor customer service from all others
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Just had our stuff delivered in New York and thought the whole thing went really well. The crew who picked up in Austin was really friendly and professional. They made sure all our stuff was... More

Just had our stuff delivered in New York and thought the whole thing went really well. The crew who picked up in Austin was really friendly and professional. They made sure all our stuff was packaged super well for the long journey. We have 1 antique piece that I was worried about, but they wrapped it perfectly in blankets and cardboard and plastic and there was not a single scratch when we received it! The guys who delivered did a good job also. We moved upstairs but they didn't complain at all despite the fact that we have some heavy pieces (especially the aforementioned antique piece!). Everything we shipped made it to the new place in great shape, - only found 1 small dent on a chair. The staff at Elephant Moving took great care of us through the whole process and was very patient with all my questions and concerns. Two enthusiastic thumbs up! Pros: careful with valuables, pleasant to work with Cons: none
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I?m just a few days off of a move completed by Elephant Movers and felt compelled to chime in about my experience. It was terrific. Every step of the way was handled in a professional, timely, and... More

I?m just a few days off of a move completed by Elephant Movers and felt compelled to chime in about my experience. It was terrific. Every step of the way was handled in a professional, timely, and flexible manner. I really felt catered to, which is amazing to feel when it comes to something like moving. A representative came to our business and conducted a very thorough Q&A with us (free of charge). She then worked up an estimate that very day! It was very reasonable and once we decided to use their services, I was given a contact for my move and felt comfortable calling to ask questions, no matter how small. Crates and boxes were delivered to our office. We were walked through every step of the process and Elephant Moving was very responsive and accommodating when we were thrown a last minute curveball and had to change the move date. They were able to handle such hitches as having to move after hours, provide insurance certificates with little lead time, and having to comply with pretty specific moving requirements from the building. Once the crew arrived on the moving day, they were cheerful, helpful, and strong! They were able to unassembled tricky office furniture in a short amount of time. I was also impressed by their knowledge of Austin ? keeping transit time during rush hour to a minimum. All in all, Elephant Moving made a stressful thing like moving a really positive experience! Pros: easy to deal with, flexible, reasonably priced Cons: no cons
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I moved recently with Elephant Moving during a terrible thunderstorm. I thought the move would have to be cancelled due to the awful weather, which would have really put me in a bind with my house... More

I moved recently with Elephant Moving during a terrible thunderstorm. I thought the move would have to be cancelled due to the awful weather, which would have really put me in a bind with my house closing since I had to be out. I called the office to see if they were still going to move me and they said unless I wanted to reschedule the crew would be there as scheduled. They warned me up front that the move may take longer if the rain was really pouring hard enough to slow down the crew, so I was prepared to pay extra. But the move went better than I expected! The crew worked really well and pushed on through the rain, even kept chatting and joking with me even though they were all wet. They managed to keep the carpet at my new house from getting really dirty. And they didn't take longer than the estimate which was awesome. I am really grateful that this company showed up despite the bad weather and did such a great job. Pros: good service, fast, efficient, clean, nice guys
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