I have a 2002 Audi TT Roadster that has had chronic problems, especially regarding the suspension, practically since the day it was brought home. My family and I became suspicious that Momentum... More

I have a 2002 Audi TT Roadster that has had chronic problems, especially regarding the suspension, practically since the day it was brought home. My family and I became suspicious that Momentum Audi in Houston was not performing the work they said they were about 4 years after we bought it. I found Pampered Auto Care in August of 2008, after a previous mechanic in Houston had forgotten to turn the reminder light off after one of the integral services. Pampered Auto Care didn't charge me anything for that so I decided to give them another shot when I needed more work done. It turns out that that same previous mechanic had also forgotten to bolt on the driver's side sway bar after installing new struts, which had led to, among other things, that new left strut breaking. My mechanic Steve, who is their VW/Audi specialist, helped recommend a custom panzer plate (because the stock one was made of cheap plastic that did not protect the bottom of the car, and has led most TT drivers to experience a broken oil pan or two) from some custom part makers who he had worked with previously to design some jetta short-shifters. Steve also did a custom install for me, on the spur of the moment around the holidays (because I only have one vehicle and can't afford to be without my car for too long), of some Koni Adjustable Yellows, Eibach springs, and specially made rear control arms. The car rides like a dream now; probably better that the day it was first brought home, and my TT is up for the daily challenges I put it through! The prices always seem fair and reasonable, and Mark will call around to various parts suppliers trying to find you the best deal he can. There are never any surprises on how much things will cost...the estimates are always right on. If you have questions, the mechs will explain everything in layman's terms, and will even take you out into the garage to show you what's up. If you feel like you are getting jerked around by your dealer's garage, be it anything from Ford and GM to Mercedes and BMW, I highly recommend Pampered Auto Care. I always talk other customers in the waiting room who have nothing but good things to say about this business, and I'm sure they will be able and willing to help you with whatever car problem you might have!
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My major reason to check the Pampered Auto Care was the reviews I read here. I?m so glad I trusted them and left my car to fix there. I have 06 BMW and last year had some problems with. I went two... More

My major reason to check the Pampered Auto Care was the reviews I read here. I?m so glad I trusted them and left my car to fix there. I have 06 BMW and last year had some problems with. I went two times to dealership, and after spending more than 3000 the leakage was still present, they told me that was normal! Two weeks ago I decided and went to Pampered and since than my garage is spotless. Very, very happy! Pros: Pricing, timing, very clean waiting room Cons: None
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I took my vehicle to Pampered Auto Care in Austin because of all the good reviews I had read online. I had first taken my car there in regards to a fluid leak I had noticied and thought was coming... More

I took my vehicle to Pampered Auto Care in Austin because of all the good reviews I had read online. I had first taken my car there in regards to a fluid leak I had noticied and thought was coming from a transmission front seal. They looked over the car and said they did not think this was where the leak was coming from and stated it was the valve covers. I asked them to change the valve covers seals, which they did and I took the car home the next day. That night I noticed the leak was still there in the same place. I brought it back and was told I will have to change the passenger valve cover because it was porous. I asked them to redo the job on that valve cover. After it was redone, the leak stopped. A few days later I noticed another leak and when I brought the car back they then stated that it was now the transmission front seal. I then gave the go ahead to change it, change the transmission fluid (which I provided 12 liters of esso lt 71141), the trans filter, pan gasket seal, two drain bolts (which I also provided) and replace the O-ring. After picking up the car I noticed the next night that the car was making a whirring noise when put into reverse and when shifting. I took it back to them the next business day. They removed what they thought was the fill hole while the car was still running, and fluid came out and stated that the transmission was full and that the transmission was probably going bad. I took the car home and after reading forums I took it back. After discussing the concerns of transmission fluid again, they removed the drain hole again and fluid came out stating it was full and that they had worked on several similar vehicles like this one. I then asked if the 5HP24 transmission that was fitted in my vehicle only had one hole which was the drain/fill hole. I was told yes. I then stated I thought my trans had two holes, not one and asked what the hole was on the side of the transmission was. The mechanic realized the mistake and used an electric pump with a container filled with transmission fluid although I still had two bottles of transmission fluid I had provided. They filled it up for approximately three minutes. They had not used the second bolt I had provided, however they did not return this to me. Manufacturer specs states that when the trans is filled, it would take 10 liters, however the trans wasn't full. They had given me two bottles back of the twelve I provided, but if the trans was not full what happened with the fluid? I still have a leak, unknown damage due to having driven without enough trans fluid and doubts on the job done for a $1000.
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Fan. Friggin. Tastic. Me: I've had some experience with cars, both good and bad. I've replaced alternators, batteries, and a timing chain on my old car. Then I got tired of repairing my car,... More

Fan. Friggin. Tastic. Me: I've had some experience with cars, both good and bad. I've replaced alternators, batteries, and a timing chain on my old car. Then I got tired of repairing my car, got rid of it, and started biking. The Car: A 95 Neon that I just got from my sister, who just wanted me to have transportation. It has some problems, including a power steering thing. Pampered Auto Care: I gave them a list, and they checked out everything. The mechanic didn't hold back when he described the last person that worked on the steering. As I suspected, it would need a new pinion for the leak (from a hole, that had been 'plugged') to be completely repaired The mechanic let me know that I could live with it if I wanted, all depending on how long I planned on owning the car. As someone who knows the basics about a car, I really appreciated that. Then I asked him to make the repair anyway. $650, to replace the part and pinion and re-align the car. I know that sounds really expensive. Its not for what they did. A few things impressed me about Pampered Auto Care. * I gave them a list of things to check out. As we went down the list, they let me know when something was outside of their scope, and suggested other places. (For instance, with a car radio problem) * From a list of things that I gave them to look at, they only found the one problem... one which I already knew about. * For a pretty complex problem, they gave me an estimate the same day. They repaired the car, and I was able to pick it up the next day. * They were nice. I know that shouldn't matter too much, but it did. They left me feeling great after I spent $650 there, rather then feeling like I just got ripped off. These guys are honest as hell. If you don't know cars, trust these guys. If you do know cars, you'll love them even more. Pros: ALL Cons: /
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GREAT Shop, GREAT Mechanics...Most HONEST shop I've ever had the good fortune to walk into. Went in with my 97 Jeep Wrangler, told them I needed a new transmission (because 2 other shops had said... More

GREAT Shop, GREAT Mechanics...Most HONEST shop I've ever had the good fortune to walk into. Went in with my 97 Jeep Wrangler, told them I needed a new transmission (because 2 other shops had said that) and he quoted a lower price so I told him to do the work. He called me 3 hours later to tell me the trans was done, it was just a bad valve and he fixed it for $50.00 I almost fainted. Also, when I brought my other car, Pontiac, in and told him I needed a brake job, he called me to tell me the rotors were bad, saved them and showed them to me, and only charged the cost of additional parts since he was doing the brakes anyway. My mother in law and a couple of friends in the area all have similar good stories. His shop is getting so busy now because everyone is starting to go there that you can't just pop in and wait for some jobs now. Go there and you'll never go elsewhere. I've moved to the far south side of Austin, but still take my cars here because it's very hard to find this kind of honesty! Pros: Friendly, competent, professional - Definately recommend Cons: None
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My daughter's VW Jetta needed the headlights replaced before she drove to Ohio. Manager was extremely helpful and professional when I spoke to him on the phone and told him what i needed to have... More

My daughter's VW Jetta needed the headlights replaced before she drove to Ohio. Manager was extremely helpful and professional when I spoke to him on the phone and told him what i needed to have done. The work was done perfectly, timely and exactly how he advised us in advance. With so many car repair choices available, I would highly recommend this one. Timely and professional service is sometimes lacking in the auto repair industry. Pros: all
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I called before hand to make sure they could do a VI-30 Car inspection because we moved from out of State the car was less than 2 months old. They said they weren't busy and that they could get my... More

I called before hand to make sure they could do a VI-30 Car inspection because we moved from out of State the car was less than 2 months old. They said they weren't busy and that they could get my wife right in no problem . She waited for a hour for them to come back and say that they filled it out as a 2008 nissan, which we had a 2009 so she had to wait another 40 minutes for them to inspect a NEW CAR!! Pros: Friendly Cons: not organized, slow,
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I get my vehicle fixed in Pampered Auto Care shop. They have very reasonable prices and fast and friendly service. I moved over 30 miles away and still continue to use them. You can trust them with... More

I get my vehicle fixed in Pampered Auto Care shop. They have very reasonable prices and fast and friendly service. I moved over 30 miles away and still continue to use them. You can trust them with your vehicle and know they won't mess with anything else so that you have to come back. I highly recommend Pampered service. Pros: Best in town Cons: What are the drawbacks?
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Tried several other repair shops and when I heard about these guys, I took my vehicle over and they took care of everything for me. Keep up the good work!

Tried several other repair shops and when I heard about these guys, I took my vehicle over and they took care of everything for me. Keep up the good work!
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I have a bmw and a vw i have tried several dealers and highly rated independent shops in Austin. Pampered auto is worth the trip. They are talented and great at diagnosing and fixing difficult... More

I have a bmw and a vw i have tried several dealers and highly rated independent shops in Austin. Pampered auto is worth the trip. They are talented and great at diagnosing and fixing difficult problems .This is my 2nd time to visit A great experience. you have to try them.. they are very fair and good price. Pros: great german car specialist Cons: none
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