We called at 7:20pm & were told we could bring in our 2 dogs for the "last" appointment at 7:50pm. We arrived at 7:47pm and were told the DR left for the day & the last appt was @ 7:15pm Keep in... More

We called at 7:20pm & were told we could bring in our 2 dogs for the "last" appointment at 7:50pm. We arrived at 7:47pm and were told the DR left for the day & the last appt was @ 7:15pm Keep in mind they advertise until 9pm so the 7:50pm would be most appropriate. However the DR was in the back & refused to see my dogs unless I paid a $65 emergency fee;ie extortion.We have spent well over $3K at this place & yet she refused service even though her receptionist quoted the wrong time. We will file a complaint with others. DO NOT take your pet there if you want complete care. The VET screamed at us for 15 mins instead of treating the sick animals.
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The wells branch pet and bird clinic is the best. I took my dog in and they treated him as well as any human would expect to be treated. He was a little nervous at first, but with the warmth they... More

The wells branch pet and bird clinic is the best. I took my dog in and they treated him as well as any human would expect to be treated. He was a little nervous at first, but with the warmth they provide in there, he was comfortable with the staff in no time. I would recommend it to anyone who has pets.
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I took my first Cat to this place to have her fixed and it was the most horrible experience. I can only imagine what she went through at that place! I picked her up later that day and they didn't... More

I took my first Cat to this place to have her fixed and it was the most horrible experience. I can only imagine what she went through at that place! I picked her up later that day and they didn't even bother to clean her up after surgery! The blood was all matted on her belly and she was crying in pain. I can only speculate but I would never take an animal there again. Didn't see anyone but the receptionist when we dropped her off and when we picked her up. No communication, only an after surgery care sheet that was so distorted I couldn't read it. Found a new Vet after that!!
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