Whitakers recently repaired my vehicle after a front end collision. The price of the repairs was consistent with previous experiences that I have...
by SMN442 6 months ago   More

Whitakers recently repaired my vehicle after a front end collision. The price of the repairs was consistent with previous experiences that I have had - if not actually a much better value than dealerships in the Austin area. The job was done right the first time - no followups required. The vehicle was ready as promised and the folks at Whitakers did a great job at cleaning the vehicle and having it ready to go. Highly recommend this company to anyone who, like me, doesn't like auto repairs etc and wants a great experience from the run of the mill jobs etc. Pros: Professional Folks - Job done right the first time Cons: None
by SMN442 6 months ago Less

UPDATE: Several months have passed since my initial review, and the owner of the shop has contacted me to apologize for the service I received,...
by mohaney 1 year ago More

UPDATE: Several months have passed since my initial review, and the owner of the shop has contacted me to apologize for the service I received, inform me that the manager responsible for my car's repair was fired and ask me to remove my review. Although everything I've stated below remains true, I appreciate the effort to make amends. This is the first review I've ever done, and I only became a member to warn others about this shop. I chose it because of the high recommendations on this site, but there are just not words to explain how dissatisfied I am with the experience I've had. On a scale of 1 to 10, they get a -12. My car's been in their shop for two months now, and I've called at least weekly for updates. I've left messages, stopped by in person or talked to the staff. They are always courteous and blankly tell me they'll call me back, which has actually happened maybe 3 times. That's out of two months of requests for information. When I stopped by in person, my car was buried in the back amongst hundreds of other cars. This shop clearly has more on their hands than they can handle with any semblance of reasonable efficiency. I've been told for the past 3 weeks that the car would be ready 'by Friday'; I've been told they're waiting for parts; I've been told that mine will be the first in line in the paint shop and the techs will stay after hours until it's done. I like to give people the benefit of the doubt, but I have no choice but to believe these are all flat-out lies, which I told the owner today. My accident was the other drivers' fault, so the repairs and the rental car are covered. It takes pretty bad service to make someone receiving a service for free this angry. As I told the owner today, they could offer me thousands of dollars of free repair work, and I would NEVER turn my keys over to them again. Save yourself months of headaches and go anywhere else in town. Or learn to repair it yourself - that might actually be faster and easier. Pros: Staff is very polite when you actually talk to a person who can lie to you about the status of your repair. Cons: Worst possible service. Period.
by mohaney 1 year ago Less