I wouldn't buy another car from Auburn VW and wouldn't recommend them to any of my friends and family. I purchased a 2003 VW Jetta and had problems the day I drove it off the lot. Because I was... More

I wouldn't buy another car from Auburn VW and wouldn't recommend them to any of my friends and family. I purchased a 2003 VW Jetta and had problems the day I drove it off the lot. Because I was persistant, they fixed the (a recall!) problems. I ended up purchasing a 3 year warranty because I dreaded more problems. Good thing I did becasue within 6 months I was back with more issues. They didn't want to fix them all....insisted I fix a couple and come back (and pay another $100 deductible) if other problems persisted. Here I am another 6 months later paying another $100 deductible - plus the extras that aren't covered. Take the car home on Friday and need to bring it back again the next Monday. If the service guys were more helpful - and didn't ignore what I ask - and talk over the top of me....I may be a bit more forgiving. But one guy in particular needs serious customer service training . I learned my lesson - and will have to suffer for quite a few years. But in the future, I will stick to Bowen Scarff Ford in Kent (bought 3 cars there with NO problems). I hope this information helps others make a better buying decision. Pros: they have VW Cons: poor customer service
Less

staff needs to learn some customer service skills. over all they get what you need done but are not always professional in the way say things.

staff needs to learn some customer service skills. over all they get what you need done but are not always professional in the way say things.
Less