First I went to a Mazda store in McKinney, where they flat-out lied about what they would sell me a car for over the phone... drove all the way there, and they said 'oh, that's plus the window-tint,... More

First I went to a Mazda store in McKinney, where they flat-out lied about what they would sell me a car for over the phone... drove all the way there, and they said 'oh, that's plus the window-tint, pinstripe, blahblahblah'... went to a Mazda store in Denton, SAME EXACT THING!!! I went to Fort Worth and Mesquite (yes, I drove everywhere) because I had a specific car I wanted. The folks at those stores just didn't want to help me. I told them my credit wasn't great, and they ignored me. I finally called Hiley in Arlington, and they promised they wouldn't play those games. I didn't believe them, but they actually didn't play games! They even got me approved at the lowest interest rates because my credit really wasn't that bad. They treated me with nothing but respect the whole time, and we completed the whole transaction in about an hour. The owner's son greeted me, and actually sat & talked with us for 15-20 minutes. He was very nice and knowledgeable, and he personally brought us all soft-drinks & gave us his card with his direct line. I have never had a better experience buying anything, much less a car, and I will never shop anywhere else but Hiley in Arlington. Thanks, Guys! Pros: They are awesome!
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Wow. I had a totally different experience at Hiley Mazda in Arlington. The sales staff was very professional and knowledgable. No one has EVER presented a vehicle that way for me and took as much... More

Wow. I had a totally different experience at Hiley Mazda in Arlington. The sales staff was very professional and knowledgable. No one has EVER presented a vehicle that way for me and took as much time. Harold, the internet manager, didn't pressure me at all. I also met the owner's kid, who manages the store. He sat and talked with us for a long time, and was very nice and professional. He even negotiated the deal for us. I thought that was great. I get my service work done there, and I've always had a great experience. Maybe the other folks caught them on a bad day. I definitely recommend them. Pros: knew the product, no pressure
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Seriously the worst sales and service experience imaginable...Hiley Arlington made we wait around for 5 hours trying to buy a CX-7. Finally talked to the owner's kid who claimed to be the GM. What a... More

Seriously the worst sales and service experience imaginable...Hiley Arlington made we wait around for 5 hours trying to buy a CX-7. Finally talked to the owner's kid who claimed to be the GM. What a joke. Then, Hiley tried to pawn off a demo on me, one with hundreds of miles and scratches and rock chips. Hiley Arlington should be avoided...period. Pros: None Cons: Lousy experience...typical poor car dealer
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