I would not recommend buying a BMW from Moritz. My service experiance has been terrible. I spent an extra $2100.00 for an extended service plan and getting them to honor it has been a nightmare.... More

I would not recommend buying a BMW from Moritz. My service experiance has been terrible. I spent an extra $2100.00 for an extended service plan and getting them to honor it has been a nightmare. Try Classic in Plano. I've purchased from them, as well, with much better results Pros: None Cons: Horrible service
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When looking for a car, visited Autobaun and Mortiz. Had a specific price point in getting a 5 series with specific interior. Gary at Moritiz really worked me a great deal and added additional... More

When looking for a car, visited Autobaun and Mortiz. Had a specific price point in getting a 5 series with specific interior. Gary at Moritiz really worked me a great deal and added additional Ipod connection at no cost. Since it was a pre-owned car, it had several issues that were fixed immediately. They have always proveded me with a loaner, which is a huge deal, when I brought my car in for service. Also, once filled the gas tank. :o) Plus, my car and the loaner they give me is always sent thru the car wash. So, yes the CAR WASH is back!! So far in my two months, they have taken very good care of me and look forward to purchasing another from them. Pros: Gary in Sales is exceptional and Service has been Great! Cons: Service is somewhat slow
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Received very bad service in SERVICE and PARTS center . They don't know customer service, were very rude and least interested in resolving an issue. They don't hold on to their words and deny their... More

Received very bad service in SERVICE and PARTS center . They don't know customer service, were very rude and least interested in resolving an issue. They don't hold on to their words and deny their statements made verbally. I haven't experienced such a customer service anywhere else. This is not the first incident I have experienced at Moritz BMW Arlington. The size of the dealership is no way close to the service offered. I will NOT go to this dealership anymore. Pros: large dealship Cons: The customer service is like very small dealers
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Moritz is the only place to do business, stay away from the dallas dealers! I've bought cars for years from Moritz, and deal with the same salesperson and service advisor for over ten years. They... More

Moritz is the only place to do business, stay away from the dallas dealers! I've bought cars for years from Moritz, and deal with the same salesperson and service advisor for over ten years. They don't have the turnover of other stores and their people are always ready to go the extra mile. They were forced to discontinue their free car wash, bummer. But, it was a service they provided, it was never a part of any of my contracts. With the new stadium and the growth they have experienced they have stopped it for the time being because they could not provide that service and wash everyone's car that is in for service. I bet when they have the capacity, they'll bring it back. Either way, I won't go anywhere else! Pros: people Cons: none
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Service is top notch, however, the complimentary carwash service that was part of my written aggreement when I purchased both of my BMW's has been suspended. It appears the dealership is unable to... More

Service is top notch, however, the complimentary carwash service that was part of my written aggreement when I purchased both of my BMW's has been suspended. It appears the dealership is unable to make good on their commitment to their customers. Pros: Great car Cons: Suspended services promised in writing at time of sale
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