For the last 20K (year and half) I put my 2005 Chrysler Town and Country Limited to services in Naylor in Ann Arbor. People are nice and take time to explain what work they have done or have to do.... More

For the last 20K (year and half) I put my 2005 Chrysler Town and Country Limited to services in Naylor in Ann Arbor. People are nice and take time to explain what work they have done or have to do. However I found that they are pushing you to change before it's really necessary. It really seems that they follow a ??????Dealer agenda?????? more than what your car really needs! Examples: as info I made them changed my air filter for a new one at 50k (it was original!) Also I changed my front pads at 50K in Midas. At 60K I put the car for services, when they call me about the estimate of the work needed they tell me that I have to change the air filter! Again? I told them, you already changed it at 50K and it may just need a cleaning with only 10K( first unnecessary change). Then they told me that the rear brake needed repair and that it was $445. First I was surprised by the fact that I needed repair on the rear because when I changed the front at 49K the rear was assessed OK with still 60% to go. So I told them not to repair and went to check with 2 other repairs shop: 1/ Midas find them used at 50% and would have ask $150 to change the pad and surface the rotor. 2/ Firestone find them used at 50% and with no need to repair. So I ask Naylor services department for explanations: - For the fact that they ask for a repair when it was not necessary?????? here they had problems to explain?????? and finally told me that in fact I could do still 15k with my brake and it was just a reminder. Reminder!? Well, that is not what they told me on the phone when they were presenting their ??????estimate and work needed?????? and also it??????s not what I have on my bill! Here I have a line saying Recommended repair: ??????Needs Rear Brakes??????. With 15K to go i have at least 4 services to perform (chrysler recommend it every 3K!) - The price of $445: it??????s because they would have changed the whole rea
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We recently bought a 2005 Town & COuntry from Naylor Motors & we will most definately be return customers. Friendly & professional staff. We also had some body work done a few years ago & they did... More

We recently bought a 2005 Town & COuntry from Naylor Motors & we will most definately be return customers. Friendly & professional staff. We also had some body work done a few years ago & they did an amazing job. You couldn't tell that the truck had been hit & worked on! PROS: Friendly & professional staff. Willing to work w/ you! CONS: none
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