We have been customers for gas and home heating oil and never, ever had a problem! Been treated with courtesy and clarity. There are those times when things can go totally wrong but it just never... More

We have been customers for gas and home heating oil and never, ever had a problem! Been treated with courtesy and clarity. There are those times when things can go totally wrong but it just never happened to us with this company. Pros: good prices Cons: none so far
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People are so much more likely to give negative reviews online, so here's a positive one. Been with Bursaw for about a year. When we started, they issued their first delivery without a contract,... More

People are so much more likely to give negative reviews online, so here's a positive one. Been with Bursaw for about a year. When we started, they issued their first delivery without a contract, on a day's notice. Their base prices are pretty decent. Their technicians are heating experts/plumbers (not electricians), and fairly friendly. When we signed on, they were offering coupon discounts on the first several deliveries. The coupons clearly state that they could be terminated at any time, however Bursaw has continued to honor them even though I have every expectation that it's hurting their bottom line significantly in the current environment. They also offer biofuels, which isn't that common. Overall, they are reasonable folks with pretty decent prices, and have proven honest and flexible. Pros: Honest company, good prices Cons: Oil is oil...
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Great Service! Friendly Staff. Cheapest Gas that I have seen in New England. Gas is cheaper if you pay by cash too! OH yeah, did I mention that its full serve too?!?!? Pros: FULL SERVICE... More

Great Service! Friendly Staff. Cheapest Gas that I have seen in New England. Gas is cheaper if you pay by cash too! OH yeah, did I mention that its full serve too?!?!? Pros: FULL SERVICE GAS!!! Cons: sometimes there is a short wait
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I had the owrst ever experience in customerservice with BURSAW Gas & Oil. I was sighned up to do winter heating oil purchase from them through MASS Energy. On 1/7/08 I contacted them to report a... More

I had the owrst ever experience in customerservice with BURSAW Gas & Oil. I was sighned up to do winter heating oil purchase from them through MASS Energy. On 1/7/08 I contacted them to report a heating issue with one of the zones in our house. They sent a technician. When he arrived I explained the situation under which I lost the zone. basically I replaced the thermostats and must have done some wiring "mess". I took him up and used my screw driver opened the thermostat I installed and showed what I think the problem could be. He said, "I am not sure what to do, you need to contact an electrician". Further he volunteered to give two electrician names. Basically, only thing he did was giving two of his "buddys" (electricians) name. matter of fact he learned few things he never knew about the thermostat instalation from me when I shared all what I did during the process. Well, in 2 days I got a statement in the mail for $89.00. I called the BURSAW Gas and Oil office at 8:30am on 1/11/08 and explained to one of the woman who answered the phone. She said, hmmm I will transfer you to the service department they will answer your question. No one was there so she said I will have some one return the call. Until 3:30PM I did not get any call, so I called back and asked for the same woman. She said " I left a message to a person (gave the name) and he is out in the field and he will have to get back to you. I was not sure if he is teh right person because he was the technician who came to my house. I asked, "is there a manager who I can talk". She said, "no you need to talk to the person who I left the message(have the name). I ask does this business have a manager, owner or antything of that nature. She said that the owner DOES NOT answer these questions. Then I said, let me talk to MASS Energy. Immediately she said let me see if the owner (gave the name) theer. Then she came back and said he is on the phone and I am out of luck. What a terrible experience. Pros: None Cons: terrible people to work with. no concept of customer service and COMMON SENSE
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