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chapman ford of lancaster - Lancaster, PA - Reviews page 1 - Judysbook

chapman ford of lancaster

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Lancaster, PA 17601
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299-4331
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Reviews

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Best

Have purchased many new and used cars over the decades. Chapman Ford of Lancaster had a good selection per on-line inventories. I already had decided on another Explorer, so findi...

Worst

We have had so mnay problems with these guys. They have sold us awful lemons and did not care after they did it. The accountant even got rude with my husband so he walked out in t...

Improper price! Unfriendly, liars. 2/1/2013

I found a great deal online for a car at Chapman Ford on Manheim Pike. More specifically a Chevrolet Impala, It had a list price of $3987. I had $3900 in my hands. Chapman Ford was my 3rd stop, out of the way mind you, for the one car. I spoke with a man named John Meshey. I play stupid and ask what they have in the 3-5 thousand range and the first thing he shows me is a Chevrolet Impala. It has to be the same one but when I walk around to the front the sticker price is sitting at $4,995. Maybe it isn't the same one I thought, I try to check buy my phone was on the last bar and dies. At this time, I test drive it and we come back and he starts drawing up paper work. We, a friend of mine and I, start talking money with him and he pushes hard on how much of a great deal I am getting. He then proceeds to walk over to his "manager" because he is going to see if he can get him to "sweeten the deal for me." He returns and has a warm smile on his face and explains to me that, "Since you were in an accident and need some help we're willing to really cut you a good deal. We're going to give it to you for this much(writes $4,500 on the paper) and that'll cover all of your fees, taxes, and title. This is an excellent deal as this car is worth well over $6,000 dollars." I inform him that I know that the car in question is valued at 3,900(dealer) to 4,900(private) on kelly bluebook and decline his offer. I am still not sure if it is the same car or not so I inform him that I am not actually holding any money on me and that I was just here to check the car out, I never said I wanted to buy it so I am still not sure why he started doing the paper work. He says something along the lines of, " I am not sure what you're doing here if you don't have any money to put down on it." I explain to him that I have been in an accident so the insurance company told me that I have to find a car, tell them, they send me a check, pick my car up, and then I can buy the car and that I more

Dealing with the Dealer 2/8/2007

Have purchased many new and used cars over the decades. Chapman Ford of Lancaster had a good selection per on-line inventories. I already had decided on another Explorer, so finding the best combination of location and price was my goal. Not being from the area, I initiated contact through email, and was contacted by their Internet sales staff. Never having dealt with them before, my concern was also whether they were high-pressure or used hard-sell approach. I've never been fond of such tactics, as they are trained to counter any argument or point you make, no matter how well informed you are on invoice prices, Edmunds, etc. Must say that from the start, they seemed to be very helpful, good turnaround times on emails and phone calls. Prices were excellent. The negotiations and buying experience was straight-up, and probably one of the least "adversarial" I ever had. They weren't playing the typical old-school sales games. It was a refreshing change in that sense. Getting the paperwork done went pretty quickly, and there were no unwelcome little 'surprises' at the last minute. Got a fair deal on my trade, which I usually avoid working into the equation. Time will tell about the service down the road, so to speak. But if the service department is like the sales department, it should be fair and efficient. It's easy for new-car buyers to be infatuated with their new car, and to be lulled into thinking they got a great deal. But this time, it really was! I'd recommend them to anyone. And no, they didn't pay me to write this :-) sign me Explorer-man. more

We have had problems 8/30/2005

We have had so mnay problems with these guys. They have sold us awful lemons and did not care after they did it. The accountant even got rude with my husband so he walked out in the middle of signing the papers the last time. The dealers are so fake and do not act like they are sincere at all. They do not listen to your needs and I just would not reccommend them at all. more

great customer service 8/17/2005

I have purchased 2 vehicles from Chapmen ford and would recomend anyone to go back. The service has been so excellent and they will do everything they can to make you get into the vehicle you need. Tony is the best salesman that I have come in contact with. He has made good on his word and I will recommend him to all. more
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