Ill preface by saying I get my hair colored every 3 months and cut about every month and a half. My colorist is a magician and works with my needs as does my stylist. They focus on my busy lifestyle and adapt my hair to that. They listen and do an incredible job. Appointments are not difficult to get and they offer some great perks for the $100+ I spend on color & cut. On occassion, you get a great shampoo with a scalp massage. Complimentary neck & shoulder massages, cappuccino and internet access. They offer a full scale day spa also (try the paraffin hand wax!). Not quite as snooty as some other salon's I've been in!