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York Carpet Cleaning Specializing In Oriental Rugs, Carpet & Upholstery Cleaning . - New York, NY - Reviews page 1 - Judysbook

York Carpet Cleaning Specializing In Oriental Rugs, Carpet & Upholstery Cleaning .

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575 Lexington Avenue
New York, NY 10022
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(212) 924-4141
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York Carpet Cleaning Specializing In Oriental Rugs, Carpet & Upholstery Cleaning . - New York, NY

Reviews

( 67 )
( 2 )
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( 12 )

Best

I just wanted to thank you for the fabulous job that you did cleaning my carpet. My home office and upstairs bedrooms look so bright and clean now. I am no longer embarrassed to b...

Worst

My rugs did come back clean, but I could not have gotten worse service from this company. The estimate that was given to me over the phone was less than half of the price of the ...

Editorial review from Citysearch 5/13/2013

York Carpet really goes beyond what is asked for and strives to make sure that there costumer is left happy and satisfied. more

Editorial review from Citysearch 5/1/2013

I am new to citysearch but I have used this company and I have to say they are great. The guys who came to my home were poilte and knew exactly how to get rid of a stain that has been pestering me for at least a year. I tried to get the stain out myself with no success. I would use them again. more

Editorial review from Citysearch 5/1/2013

Excellent service, prompt, and in my price range, I was very pleased. more

Editorial review from Citysearch 4/15/2013

The worse company I have ever dealt with.\r \r They ruined my heirloom antique oriental rugs. I initially went with this company because the reviews from other sites were positive (city search and angie's list), so I trusted them. \r I should have done more research. I had an awful experience. It caused me so much unnecessary stress and spent so much money. \r They turned the edges of one of my rugs HOT PINK! I almost died when I saw that.\r \r They didn't refund me or even give me a discount for my damaged rug! They even charged my credit card in full WITHOUT my authorization, once I was complaining about my rugs!!! The owner was extremely rude in the end and didn't do anything about it. Companies like these should be shut down by the city for credit card fraud and ruining people's possessions. \r \r I DO NOT recommend this company to ANYONE!!! Trust me! \r \r Do lots of research before choosing a company. That was my biggest lesson.\r \r Good luck!\r \r G more

Editorial review from Citysearch 4/13/2013

Wonderful Service. We were very satisfied with the excellent carpet cleaning job last week. They offered me $25 off too. We will definitely use York carpet again.\r more

Editorial review from Citysearch 8/22/2012

I called York Carpet Cleaning to clean all my upholstery and my carpets. Having 3 little children and a dog, my upholstered furniture and my carpets get dirty quickly. I am a clean freak so I call York Carpet Cleaning every four months. They are always courteous and know what they’re doing. They removed all the stains; chocolate milk stains, coffee stains from a guest that came to visit, and Kool-Aid juice. The technicians seem to know the fabrics well, and I felt I was in good hands. The results were amazing, and the house smelled so clean. I will call them as usual in four months. Michelle Y. NYC more

Pet stain removal - Highly recommend service by York Carpet 8/8/2012

I have used York Carpet several times for my home and for my business, and they have always done a fantastic job for me. York Carpet has been flexible with their work hours and accommodated my busy schedule. I have two big dogs that I take to work with me sometimes. You were also able to remove all of our pet stains and bad odors. I will highly recommend you to anyone that asks who to call for carpet cleaning. \r more

Editorial review from Citysearch 7/14/2012

Suffering from different types of allergies, I am constantly on the lookout for any allergens that may cause my discomfort. I understand that one of the causes for my allergies is dirty and dusty carpets. Even though I vacuum every day, it’s still not enough. I have tried several carpet cleaning companies, some I liked, some I didn’t. However, the one company that exceeded my expectations was York Carpet Cleaning. The cleaning technicians were on time, they were very efficient, and best of all, they were very thorough and they payed attention to details, which to me was very important. more

I just wanted to thank you for the 6/11/2012

I just wanted to thank you for the fabulous job that you did cleaning my carpet. My home office and upstairs bedrooms look so bright and clean now. I am no longer embarrassed to bring people to my upstairs office! I truly appreciate all of your attention to detail, as well as your thoroughness and professionalism. I will definitely refer my friends and business associates to you in the future. Thanks again! more

These guy were the best choice. 4/18/2012

When my uncle moved away to California, he had to get rid a lot of his furniture and area rugs. I was fortunate enough to get one of his Oriental area rugs as a gift. This area rug needed immediate attention as my uncle has 3 German Shepherds. I made an appointment with York Carpet Cleaning. They came to pick up the area rug and said they will return it in a few days. I was glad to know that they pick up and drop off area rugs for free. The rug smelled really bad so I was skeptical on how the area rug cleaning will come out. I didn’t expect much. However, when they dropped off the area rug, they unrolled it for me to inspect. Boy, I can’t tell you how shocked I was when I saw the rug. It turned out great. Almost like new and even smelled fresh. I was very impressed. Thank you for a job well done! I will definitely use you again. more

York Carpet Cleaning is Great 3/15/2012

The carpets in my office needed a cleaning and I called around and York Carpet Cleaning did a wonderful job, fair prices and good work - highly recommend them. more

Thanks for the wonderful job on my carpets. 3/4/2012

We just bought a new house. The house is a beautiful old Victorian house. We fell in love with it immediately. The only down side was that carpets didn’t look like they have ever been washed or cleaned. They were poorly maintained and very dirty. I called York Carpet Cleaning and asked if they will be able to clean those old carpets without charging me an arm and a leg. They said they have to come and look at them first, which they did. I scheduled an appointment, they came and looked at the carpets, and they said there was no problem and they can clean them without charging extra for extra dirty carpets. We were happy. The staff was very through in cleaning the carpets, they were very efficient and paid attention to detail, making sure they’d cover every corner. I appreciate the hard work and will recommend them to everyone. more

Reasonably Priced Carpet Cleaning 2/20/2012

I’m very pleased with your service. You did a fantastic job on my wall to wall carpets. The pricing was very reasonable. The technicians were very friendly, clean and professional. I am very happy to support our local businesses. more

Beware of Company! 1/23/2012

Summary: Service paid for did not fix the problem, company did not care since they already got me to sign their contract which basically says that the cleaning service performed by them doesn't need to actually work, just as long as they attempted it then they can charge you. No refund or any attempt by them to make the situation better. My advice, look elsewhere...plenty of better options in the Tri-state area. Details: I called York Carpet Care to ask if the company would be able to remove a urine smell/stain from my sofa as my dog had soiled it that morning. The customer service representative, Alex, explained that they should be able to take care of that and that she would send a technician to my apartment to examine the sofa. The technician arrived and I showed and explained the issue to him and asked him if his cleaning method would be able to remove the urine smell/stain. The technician responded that he had a urine treatment that he could use that would get out the stain and remove the smell. I also asked if he had worked on similar issues in the past and if he had success with the method and he confirmed that yes he had. I negotiated the price for the work to be done and he spent approximately 30 minutes cleaning the sofa and sofa cushion cover. After he was done I examined the sofa cushion cover and could still smell a strong urine smell. I alerted this to the technician to which he replied ‘The cover needs to fully dry and then the smell will be gone’. I took the technician at his word. The technician then presented me a contract which he asked me to sign. I hesitated signing the contract since in my opinion the job was not completed since the cushion still smelled of urine. The technician told me that if the smell remains after it dries then call the company and they will come back out to redo the cleaning process. I signed the contract and the technician left. After the cushion cover completely dried the smell still remained so I called the company and they agreed to send a technician out. A different technician arrived and performed the cleaning process. After the process I checked the cushion cover and the smell still remained. This technician also asked that I allow it to dry and then follow-up with the company as needed. After it dried the smell remained so I called the company and explained to the representative, Alex, the issue that the smell still remained. I asked if there was any different cleaning method that the company could perform since the two attempts did not get the job done. She said no. I said then in that case I would like to request a refund since the work that I paid for was not completed. She said she had to check with the company owner, Ron, but would be back in touch. A week went by without a call or an email so I called and reached Alex who told me that the owner told her that there would be no refund since the work was processed twice. I informed her that the only reason I agreed to the work being performed is because I was told by the technician that the urine smell would be removed through the cleaning process. I would not have signed the work contract if not for the promise by the technician that the cleaning would be successful. I asked Alex to please have the owner call me to discuss since I was completely dissatisfied with the outcome and the follow-through of his company. She requested I send an email to her requesting the owner to call me, which I did. After no word from the owner for a week I informed Alex via email that I would be filing a formal complaint through the Better Business Bureau. She told me she would pass that email along to the owner as well. more

Loyal Customer 6/28/2011

We have used three other carpet cleaners in our area for the past few years. None of them were able to remove the big wine stain that was on our beige carpet. After 3 or 4 carpet cleanings, we decided to purchase a new carpet. When we walked into the carpet store, we saw a card from checkmate carpet cleaning and my husband and I decided to try one more time to see if we could save our expensive carpet. Ron and his assistant arrived and worked their magic and went out of their way for almost 3 hours to get the carpet stain out. Finally, the stain was out. I appreciate your hard work, patience and professionalism. I am very happy that I found a company that cares about their customers. You just got yourself a loyal customer for years to come. Thanks again! more

Great Experience with Area Rug Cleaning 6/5/2011

My Oriental rug was delivered to me after I sent it to be cleaned. I have to tell you how impressed I am with your service. The carpet is now in my living room and it looks great. It smells great. I called and had it picked up on Monday and I had it in my house on Thursday. Great service. The rug arrived in perfect condition and looks beautiful. Also, your customer service personnel were helpful and got back to me immediately with questions I had for them. I'm telling all of my friends about what a wonderful experience I had with York Carpet. more

Dishonest and unreliable 4/15/2011

don't know about their service. But if you are doing business with them, my advice will be - never trust them! more

Amazing Job on Removing Pet Stains and Odors 1/21/2011

Just a note to York Carpet Care Crew. I called you to take care of my pet and odor problem that had deeply set in my carpets. I had no idea of the outcome and if the odors can disappear. Obviously you guys know what you’re doing! Your fast and efficient service is greatly appreciated. I will recommend you to everyone asking for any carpet cleaning service. more

Unreliable and unprofessional 1/19/2011

I would also like to give a negative star for extreme unreliability, incompetence and/or flat out lying. When I got the estimate, I was told that it would be best to make an appointment for 8:00 am to make sure that the technician arrived on time (techs may not be on time for appts later in the day because of traffic etc.). I scheduled an 8:00 am appointment to ensure that morning errands could get done and I could make it to work on time. At 8:30 the technician had not arrived. I called York, got their answering service and was told nothing could be done until 9:00. At 9:00 I called and spoke to the office manager (call him J), who told me that the technician had been there at 8:00 and had been turned away by my doorman because the building doesn't allow machinery into the building before 9:00 and that the tech had called me to let me know. (All untrue - my doorman confirmed that he didn't turn anyone away and there was no attempt to call as I will explain in a minute). J mentioned something about having them come another time and I said there was no other time to come and that I had already wasted over an hour of my time waiting for the appointment. He said that he would call the tech and see what he could do. He called back and told me that the techs were on my street looking for a parking spot and he would send up one tech now while the other parked. Twenty minutes later no tech (and I live on one of the shortest streets in NYC - it takes about 2 minutes to walk from one end to another). I called back and was again told that the techs were looking for a parking spot - no explanation for why the one tech hadn't come upstairs while the other one parked. Finally at 9:40, a tech arrived and I learned the true story (according to the tech). Apparently, York had scheduled an appointment before mine on the Upper East Side (I am all the way downtown) and the tech was turned away from that building. He couldn't leave that appointment until he got an OK from his boss (the owner of York) and that took some time. The tech said he couldn't call me because techs aren't allowed to call customers. He called J to let him know what was going on and J said he wouldn't call me until he got into the office at 9:00. In short - either York has no control over what their techs are doing and no ability to ensure timely and reliable service or J knew there was a problem, failed to call me to let me know (wasting my time) and then lied to cover the whole thing up. I was very late to work and my boyfriend's schedule also was disrupted. I asked for a discount to accommodate us for the inconvenience and after much back and forth was given a $15 discount - hardly enough to make up for the inconvenience, waste of time and being late to work. \r more

Amazing Job on Removing Carpet Stains 1/12/2011

When we moved and got into our new place, we weren’t sure if we should replace the carpets or just have them cleaned. The carpets look horrible, but after your consultation and end results we can say thank you for saving us a fortune as the carpets looks almost new. The house smelled fresh and clean. Excellent work! Pamela. H more
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Owner Message

  • We Specializing in Carpet cleaning, Oriental Rug cleaning and repairs Carpet & Upholstery Cleaning. Carpet Cleaning NY, Carpet Cleaners NJ. Enjoy the comfort and luxury of beautiful cleaning at an affordable price; serving the New York, New Jersey...

Editorial

  • York Carpet Care in New York offers carpet and upholstery cleaning, pet stain and spot removal, deodorizing, and much more.

  • 12/14/2007 Provided by Citysearch

Additional information

  • Payments:

    American Express, Visa, Discover, Master Card
  • Neighborhoods:

    Midtown, Theater District - Times Square, Upper East Side, Midtown Center

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