Good: Nothing. Bad: Driver was rude, demanded tip. Also, he closed the trunk before I could check (we had many volumes) and my carry on stayed there. We called the county, the Yellow Cab and after almost a week they gave us the driver's cell#. Nothing helped. He took off with my luggage and no one is accountable for it. Why do they have cab #s, driver's license on the dashboard, if when you need it, no one can help???. Improvements: Get that driver off the streets, so this will not happen to anyone else..