Well, I experienced first hand with both the owner, Gary, and the repair person, Kieth, out-right lying to my face and repeatedly. I was charged 75.00 to replace one french hook wire on my expensive silver and pearl earrings. I was told that they had to use the "laser" to do it so that was why it cost so much. Then that same wire broke twice, at the arch, where it was soldered, not completely replaced. Of course it would brake at such a compromised spot with a flimsy soldering! Insult to injury was to be ignored after approaching them face to face quite nicely, giving them a chance to redeem themselves. No such luck. Unbelievable, reprehensible, no excuse. They just went quiet. This was only part of the lying, only part of the rip-off. Too much to write. They lost a very nice, good customer that purchased several items. Never again will I shop in that store. Horrible attitudes and horrible business practices. I should have been given my 75.00 back. They will never get another penny out of me.