I went to this hair salon for a while with a friend. She looks very White American (she is actually Canadian). I look Latina, whereas I am really Italian. Lara used to get the special attention of the owner while I was always attended by 'someone else.' Lara and I used to comment on this and we both ended up switching to another salon. This is a reflection of the owner's prejudice, not his employees. But attitudes in a business come from the top.\r
I also purchased hair products there. A lipshine set (the kind that comes in round plastic containers stacked up) ended up being 'old' and they did not accept the return. A hair conditioner bottle was punctured (a tiny puncture on the bottom... imperceptible) which ended up covering our bath tub with a slippery cover. \r
We only discovered what was doing that after we saw the conditioner bottle empty. The salon admitted that the bottle might have been punctured but did not return my money. Bad customer satisfaction policies.\r
I gave up on this place because they don't have accountability. A hair salon has to be an enjoyable place that offers you not only the fantasy of changing your appearence for the 'better' but also a place where you are treated with respect and dignity. Their appeal to the Japanese look of peace and equanimity inside, is not reflected in their behaviors.\r
Lastly, and most importantly, one of the last colors they did on me was a very interesting red. But the rinse was so poorly (rushed!!!) done that it leaked and smeared all over my jacket. Unfortunately it was white. This could have been easily avoided if they had warned me to keep a towel around my neck until I got home. Which I would have done gladly. Not only a poor job but also a complete disregard for the customer.\r
I got tired of giving this place a second chance.
Pros: atmosphere of the place; has an appealing cosmopolitan look; parking is easy
Cons: watch over rinsing color; watch over the products they sell; watch over favoritisms with clients